Menser Inc

Reviews

• SM

  Steve Mitchell

  Apr 12, 2025
  1.0
  I had a decent experience with Menser’s with a fairly straightforward issue once before, so I called them about a leak from my indirect water heater tank. They responded quickly, and a tech came out, took a picture, and left — no work done. Later, I got a quote for over $5,000 and a $185 bill for the five-minute visit. It seemed higher than I expected, and I didn’t expect a bill for an estimate. I got a second estimate of $3,475 for the same job, same tank, same scope, etc. (with no charge for the visit). Out of courtesy, I called Menser to let them know I was going with another plumber. When asked why, I said their price was much higher. I also asked about the $185 charge to get an estimate. The woman seemed concerned about the high estimate and the charge for it and said she’d speak with the current owner and follow up. But no one called me back. The follow-up was just a mailed bill for $185 for a “service call.” I called again and spoke with a different person and was met with defensiveness this time. She told me they charge $185 for any visit, even if no work is done, and implied that I likely got poor quality work for that lower price (for the record, Shane Shaffer Inc did a great job). I told her that it is bad for their business from a customer's perspective. Why would I ever call them again? The higher quote wouldn’t keep me from calling them again, but knowing I’ll pay $185 for the quote will. The woman said she’d mention that to the owner but that I needed to pay the bill. No follow-up. So, I guess they got $185 but lost me as a future customer. It’s not a reflection of their work but a matter of value and customer experience. One of my friends with whom I shared this, laughed and said, “Well, even paying them $185 to not do the work, you came out way ahead.” It's a good point and funny, too. But next time, I'll come out ahead even more by not calling Menser's. Unless you’re willing to pay a lot for an estimate that will likely be much higher than other good companies, I recommend you don’t call them either.
• SK

  Sandra Kohan

  Feb 11, 2025
  5.0
  During the coldest days of January, my furnace decided to stop working. I needed specific parts to fix it and I could not find them. I called Mensers' and explained my situation. They did not have the parts I needed on hand. However, Joan worked diligently until she found what I needed. Thank you Joan!! Kudos to Joan and the menser team!!
• JS

  J Seanor

  Sep 9, 2024
  1.0
  Had an appointment scheduled, they did not show up. Rescheduled, they did not show up a SECOND TIME. Both times I used personal time to take off from work to be there. Unprofessional.
• MM

  Maria Mowry

  Jun 17, 2022
  5.0
  Very helpful and provided a lot of materials to make decisions on.
• CC

  Colleen Ciavola

  Jan 24, 2018
  4.0
  My family used this service. a mistake was made and Menser's had the integrity to make things right. We really appreciated that.

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