PlumberHeating ContractorAir Conditioning ContractorWater Heater Service
Fagnelli Plumbing Heating & Cooling provides plumbing, heating, cooling, drain cleaning, and water heater services for residential customers in Pittsburgh, PA, and surrounding areas.
Let me start by saying I rarely leave negative reviews, even when service is poor. I try to give companies the benefit of the doubt. Unfortunately, my experience with Fagnelli Plumbing & Heating was beyond unacceptable.
I had no heat and already knew the issue—I simply needed a pipe capped off. They were able to come out the next day, which initially seemed great. The technician confirmed the issue and said the job could be done, but that I would need to schedule another appointment. I was told I would receive an estimate. I never did.
I followed up multiple times by phone and through their website. When I called, I was treated like an inconvenience and told they were “really busy.” There was no voicemail option, no returned calls, and no response to my online request. After dealing with 10-degree temperatures and no heat, I was forced to give up on them entirely.
About a week later—still having received no estimate or communication—I called to request a refund for the consultation fee. I was told the owner would call me back. He never did, and no refund was issued.
Taking someone’s money, providing no service, and completely ghosting a customer—especially during a no-heat situation—is unacceptable. I have never been treated this poorly by a company. If you are too busy to take on work, say so. Don’t take people’s money and disappear. If I could give zero or negative stars, I would.
SL
Scott Lang
Nov 20, 2025
5.0
I was very pleased with their installation of the new dishwasher I purchased through Costco. The technician was thorough, polite and efficient. The installation was perfect and he hauled away the old one.
AP
Alicia Powers
Nov 19, 2025
5.0
Fagnelli did my yearly furnace checkup. I've been using their services for over 20 years and have never been disappointed. They're always available and send the best people.
Frequently Asked Questions About Fagnelli Plumbing Heating & Cooling
What services does Fagnelli Plumbing, Heating, and Cooling provide?
We offer comprehensive plumbing, heating, cooling, and drain cleaning services to residential clients in Pittsburgh and surrounding areas. From boiler maintenance to drain clearing and air conditioning repairs, our team ensures efficient and reliable solutions tailored to your needs.
Why should I choose Fagnelli over other service providers?
Since 1962, Fagnelli has been a trusted, locally-owned business with certified master plumbers, factory-trained technicians, and a dedicated team. We prioritize customer satisfaction, same-day service guarantees, and high-quality workmanship at a fair price.
Do you offer emergency plumbing and HVAC services?
Yes, we provide 24/7/365 emergency services to ensure your plumbing, heating, and cooling issues are resolved promptly. Our team is always ready to minimize interruptions and inconvenience for homes.
Can Fagnelli handle residential plumbing and HVAC needs?
Absolutely! We specialize in servicing residential properties, offering efficient solutions to minimize interruptions. Whether you need large-scale plumbing installations or routine HVAC maintenance, we have the expertise to meet your needs.
Do you guarantee same-day service?
Yes, we proudly guarantee same-day service or your call is free (some exclusions apply). This ensures your repairs or maintenance are handled quickly, reducing downtime and stress.
What makes your team qualified to handle my needs?
Our team includes certified master plumbers, journeymen, apprentices, and factory-trained boiler and hot water technicians. With decades of combined experience and ongoing training, we deliver top-notch service every time.
Can you service all brands and models of heating and cooling equipment?
Yes, we service all brands, makes, and models of HVAC equipment. Our technicians are equipped with state-of-the-art tools and knowledge to handle any system.
What areas do you serve?
We are based in Pittsburgh, PA, and serve the surrounding areas. Whether you need plumbing, heating, cooling, or drain cleaning services, our team is available for residential clients across the region.
Do you offer any special deals or discounts?
Yes! We frequently offer specials, and we accept competitors’ coupons for added savings. Visit our website or contact us to learn about current promotions.
How do I schedule a service with Fagnelli?
You can call us or use our online service request form. Our customer-friendly team is available to help schedule your service at your earliest convenience.
What types of services does Fagnelli Plumbing Heating & Cooling offer?
Fagnelli provides comprehensive plumbing, heating, cooling, drain cleaning, and water heater services tailored for residential clients in Pittsburgh and surrounding areas.
Are emergency services available at Fagnelli Plumbing Heating & Cooling?
Yes, they offer 24/7/365 emergency plumbing and HVAC services to promptly address urgent issues.
Do you guarantee same-day service?
Yes, Fagnelli guarantees same-day service or your call is free, with some exclusions.
What qualifications does the Fagnelli team have?
Their team includes certified master plumbers, journeymen, apprentices, and factory-trained boiler and hot water technicians with decades of experience.
Can Fagnelli service all brands and models of HVAC equipment?
Yes, their technicians are trained and equipped to service all brands, makes, and models of heating and cooling equipment.
Which areas does Fagnelli Plumbing Heating & Cooling serve?
They serve residential clients in Pittsburgh, Allegheny County, Westmoreland County, and surrounding areas in Pennsylvania.
How can I schedule a service with Fagnelli?
You can schedule service by calling their main phone at +1 412-212-2323 or by using the online service request form on their website.
What payment options are accepted at Fagnelli Plumbing Heating & Cooling?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa credit cards.
Are there any nearby hotels where customers can stay if they need services during travel?
Yes, nearby hotels include Hampton by Hilton and Hampton Inn Pittsburgh University/Medical Center, convenient for customers visiting or staying near Fagnelli's location.
What nearby services can customers find around Fagnelli Plumbing Heating & Cooling?
Customers can access services such as Enterprise Rent-A-Car for travel needs or visit Pittsburgh Playhouse for entertainment before or after their appointment.
Are there any health or medical facilities near Fagnelli Plumbing Heating & Cooling?
Yes, nearby facilities include Magee-Womens Research Institute and UPMC Magee Center for Vulvar and Vaginal Health, providing convenient access to health services.