Business Details
About
Hardware StoreOutlet Store
Direct Tools Factory Outlet brings you the best brand name tools at huge savings, offering brands such as RYOBI, RIDGID, and Hoover. Shop our full selection of power tools, outdoor products, and floorcare products.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Direct Tools Factory Outlet
35 South Willowdale Drive #716, Lancaster, PA
17602, United States
Hours
Reviews
4.4
255 reviews
5 stars
163
4 stars
52
3 stars
24
2 stars3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and knowledgeable staff, although there were some complaints about poor online customer service.
Pricing
Customers frequently noted great prices on tools, especially Ryobi and Ridgid products, but some felt that advertised discounts were misleading.
Product Quality
There were mixed reviews regarding the quality of refurbished and blemished tools, with some customers expressing dissatisfaction with defective items.
Store Experience
The store was generally described as clean and well-organized, but some customers reported issues with staff engagement and upselling.
- DHDana Hummel4 days ago5.0Store of well stocked with a ton of Ryobi items. They are typically a few dollars cheaper than at Home Depot and when on sale they are s much better price. The staff was friendly and helpful. Recommended.
- RHRob HarrisDec 29, 20255.0The employee Vicki Boone was a tremendous help with everything I needed and extremely informative to my questions
- JMJohn MasonNov 28, 20253.0There are sometimes some deals to be had, but the way they market and do business leaves a lot to be desired. If you are listing a reject item for the same price as a new one at Home Depot, why would I ever buy it from you? Why have a sale, and market a "big sale" for the following day in the same email, for the next sale to be worse? Edit: had a recent issue. Customer service was great in solving it.
- SBStephen B.Sep 23, 20253.0Place looked to fine. Entered because sign stated 40 percent of storewide. Go in only some items were. Left store immediately. Was just to draw u in.
- TBTim BarrSep 5, 20255.0My wife goes to Maurices next door. Always a good find for my 18v+1 @ this location. Could a nailer be next?!😆
Frequently Asked Questions About Direct Tools Factory Outlet
What types of products can I find at Direct Tools Factory Outlet?
You can find brand name tools such as power tools, outdoor products, and floorcare products, including brands like RYOBI, RIDGID, and Hoover.
What are the store hours for Direct Tools Factory Outlet?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Direct Tools Factory Outlet offer in-store shopping and pickup?
Yes, Direct Tools Factory Outlet offers in-store shopping and in-store pickup options.
What forms of payment are accepted at Direct Tools Factory Outlet?
They accept debit card payments and mobile NFC payments. Cash-only payments are not required.
Is home delivery available through Direct Tools Factory Outlet?
No, same-day or any home delivery service is not offered at Direct Tools Factory Outlet.
Can I get tool repairs or servicing at Direct Tools Factory Outlet?
No, the store does not provide service or repair for tools.
Where is Direct Tools Factory Outlet located?
It is located at 35 South Willowdale Drive #716, Lancaster, PA 17602, United States.
Are there any clothing stores near Direct Tools Factory Outlet?
Yes, nearby clothing stores include Lane Bryant, Maurices, Alfred Dunner Outlet, and Hanes Brands, which offer a variety of women's and general clothing options.
What nearby restaurants can I visit before or after shopping at Direct Tools Factory Outlet?
You can visit dining options like Ruby Tuesday, known for burgers, and Cracker Barrel Old Country Store, which offers breakfast and brunch.
Are there any entertainment venues close to Direct Tools Factory Outlet?
Yes, Sight and Sound is a nearby music venue offering arts and entertainment experiences.