Deiter Bros. Heating Cooling Energy

Reviews

• JM

  J Muth

  Feb 15, 2026
  1.0
  Ordered propane in early January because we ran out faster than anticipated. The agent told us it was the coldest winter on record and that’s why we ran out so quickly. He strongly recommended automatic delivery so that we wouldn’t run out. We set up automatic delivery and were told to expect delivery “around 2/13.” We ran out of fuel exactly on 2/13, fuel wasn’t delivered. My wife called 2/14 to request a delivery since they didn’t make it in time. They said they’d deliver it without forcing an emergency fee on us because of the circumstances. That’s fair. But then when they get to the house, they claim they can’t deliver fuel because of the condition of the driveway, there being stairs to get up to the tank through the front yard, and the backyard not being shoveled to the front of the house. We had a major snowstorm. We cleared as much as we could physically manage between working every day, including many 16-hour shifts. My wife has no problem getting her Fiat 500 up the driveway, but according to the agent who came out, the problem is “weight balance” and that’s why he can’t get up the driveway. The tank is right next to the road, but they can’t park on the road and pump the fuel from there because the tank is at a higher elevation than the truck. We’re not propane experts. We’re not trained technicians in this field. We shouldn’t have to be. That’s why we’re hiring professionals to deliver fuel. We had no way of anticipating any of these alleged issues getting in the way of us getting the fuel that was supposed to be delivered previously. Had we been made aware earlier that any of this would have been an issue, we may have been able to do something about the driveway in advance. Had they attempted delivery earlier, like, before we were at 0, we would have been able to make arrangements to do something to get this fixed. Now, we can’t even hire one of the nearby landscaping services to come and help clear the driveway because it’s a weekend, and we’re completely out of fuel. Excuse after excuse after excuse. That’s all we’re getting. And all we’re getting is the impression that the delivery tech either doesn’t care or just can’t be bothered to help us. “We can’t get the truck up the driveway,” “Our trucks are really bad on any sort of incline,” “We can’t park on the street,” “Your LAWN isn’t shoveled,” “We can’t get up the stairs,” “We’re really busy this week.” All just excuses. 2/15, newest excuse is that we never had a safety check which per my records, was completed three years ago. According to the field tech or operations manager or whatever his title is, they should have never been delivering any fuel to the house because they don’t have a record of the safety check being completed. He said he’d reprimand those who messed up along the way. THAT DOESN’T SOLVE OUR PROBLEM OF NOT HAVING HEAT IN THE MIDDLE OF THE WINTER BECAUSE THE COMPANY KEEPS MAKING EXCUSES AND SCREWING UP! We don’t care if they “reprimand” the people responsible for whatever happened incorrectly with the safety check, if they retrain them, fire them, beat them with a stick, or whatever! It’s irrelevant. We ran out of fuel in the middle of winter, have no heat or hot water, and have been forced to spend two days running around like crazy for NOTHING. Priorities, people! Update: 2/17, we still don't have propane. On 2/16 we were told our lawn still had too much snow on it and that the only person who can do safety checks hurt his knee and therefore can't walk on snow or something like that. I called and was told that they basically have more important things to do than the safety check. "Maybe next Tuesday," they said.
• CM

  Craig Metz

  Jan 17, 2026
  1.0
  Unfortunately, I have to submit a one star review for this company. I have been a Dieter Brothers customer for a number of years and have been a satisfied customer with a couple of problems with CSR. My last experience with Dieter Brothers was that my oil burner was not operating. My wife called for a emergency service. The service technician came out and determined that the burner needed to be cleaned out. He then stated that he would not provide that service and went on to relate that it would take three weeks to schedule that service. He then disabled the burner and left us with a three hundred dollar invoice. Now bear in mind, that I was away from home on a trip and my 99 year old mother inlaw and my wife were left without heat. I then discontinued all services provided by Dieter Brothers and have contracted my subsequent heating services with Stem Brothers. Dieter Brothers you can do better.
• WG

  William Gates

  Dec 15, 2025
  5.0
  This summer We installed a generator. We received several quotes. Deiter Brothers was the only one that would get the proper permitting. There work was excellent so we decided to switch propane companies. So far their delivery service has been excellent and their propane prices are very competitive.
• NW

  Nancy Wombacher

  Dec 13, 2020
  1.0
  Just fyi, they will not respond for emergency service if you are not currently a customer.
• SB

  Sam Burgess

  Nov 19, 2019
  5.0
  I've always had a positive experience with Deiter Bros.

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