Sims-Lohman Cranberry Kitchen Showroom

Reviews

• JW

  Joan White

  Oct 22, 2024
  1.0
  Communication with heather at cranberry office is awful she is not very professional or customer friendly NOT IMPRESSED
• JW

  Jake Witter

  Jan 21, 2024
  1.0
  It's a very sad day when you're technicians are completely incapable of taking measurements with a tape measure. Sims-lohman sends an employee out with a big tripod measuring machine-it really gives the impression that they are top notch, using state-of-the-art equipment, "wow!" I thought. "These guys are the real deal". Fast forward - I get an email showing me the "advanced measurements" their special laser tripod made and it's got wacky lengths that are imperceptible to the human eye. the front of my counter was 1/64" different from the back, etc. So fast forwarding to install date, it's fully installed and there's 1/4" gaps between the back of the counter and the wall 😅😅. Eventually those gaps will get covered up by the back splash, but the point is - why invest in this insanely over priced laser measuring system when it's still wrong? How much worse were your employees measurements prior to introducing this system!? If your engineer can't manually input these measurements for the cutting process without the laser system, you should reevaluate his credibility.. I paid waaaaay too much for a counter top installment and I know it now. Contract claims that Sims-Lohman installs counter tops - but I did all the work.. I spent 10 hours leveling my counters, removing the counter tops, just for their technicians to come and set them in place, caulk and leave. anyone can do that - that's not installment. I also had to install my dishwasher install bracket - simple enough, except it was 1 of 2 things Sims-lohmen was contractually obligated to install and they asked me to do it. 😅 the other thing was counter tops. 1 for 2 I had to have back splash measured separately from counter for no reason other than they are incompetent employees. This business will not be around for long. I will say this on a positive note - everyone I met in person was very nice and friendly. very nice vehicles.
• GG

  Gary

  Sep 28, 2023
  1.0
  I contacted the company about a huge blemish I discovered while the installers were finishing up. They said it will go away. I didn't. The company has done nothing but give me the run around. Stay away from doing business with this company. Update, after three weeks, still no resolution. Worst customer service ever

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