D&F Plumbing, Heating and Cooling

Reviews

• CC

  Clif Cannon

  6 days ago
  5.0
  Timely, prompt, professional and informative service. Matthew was professional, polite, and knowledgeable in his visit to assess a water tank alarm/leak issue. He was thorough and patient in explaining not only the repair, but helping me understand options and my system. I’m completely satisfied with Matthew and D&F’s service.
• RW

  Robert Whelan

  6 days ago
  5.0
  JW Geotherma installed a heating/AC unit installed for me 11 months ago. My son went to change the air filter and the bottom filter bracket came off. He went to reinstall it and discovered it was held on with tape. We called the installer. He said "you just have to tape it back on." Knowing the set-up (doing anything myself would violate the warranty), my son investigated (he is a steamfitter). My son goes to the manufacturer's website and sees that the installer was lying. We were being hustled. So I called D&F. First thing the next morning Manuel from D&F shows up, installs the bracket, and was super pleasant. He confirmed our suspicions. Nothing makes a customer more angry than being hustled by a contractor who behind the scenes sees you are dumb. Half my family works in the trades including my oldest son, so we knew what to do. Call D&F.
• AF

  Allison Fryer

  Feb 19, 2026
  5.0
  Nate was very professional and found and repaired the leak in the toilet - also reviewed one other plumbing concern and developed a solution for me. He was calm and considerate and explained everything that needed to be done- I would absolutely use D&F plumbing again!
• CT

  Cathy Turk

  Feb 18, 2026
  5.0
  We have used D&F plumbing three times. Each time, the repairman (most recently Eddy) were fantastic. Not only did they do good work, but they are super nice, explained things well and kept us informed of their progress. The office staff and schedulers are also great and enjoyable to work with.
• CC

  Corey

  Feb 16, 2026
  1.0
  I agreed to a quoted package price for a rain drain snake service and accepted the number. Timing was critical due to flooding in my crawlspace from the heavy January rains, and I didn’t have the flexibility to get multiple contractors out for estimates. That was my mistake. Based on the company’s reviews and my initial intake call, I had good reason to expect professional service. What followed was unacceptable. When the technician arrived, he struggled to determine which “upfront package” to charge me for, despite there being lower-priced options. He even commented that the prices seemed very expensive and may have recently been raised without his knowledge. That immediately raised concerns about how their pricing is structured. The visit lasted just under an hour. He ran an electric snake through a backyard rain drain line and briefly inserted a camera approximately 20 feet into the pipe, though nothing was visible due to standing water. The snake did not clear the clog, and the technician’s diagnosis ultimately proved incorrect (confirmed later when another contractor successfully resolved the issue). Despite this, I was billed an astonishing $1,131.50 for less than an hour of unsuccessful work. This price included an additional $140 trip charge added at the end. It was not clearly disclosed that this trip charge was separate from and in addition to the package price I agreed to onsite. When I called to discuss the bill, I was told the technician could have stayed an additional hour for the amount I paid. That option was never presented to me during the service call. Had it been, I absolutely would have asked him to continue working. The manager stated he would “make it right” by reviewing the situation with his supervisor and adjusting the bill. Since then, I have made three additional calls (all routed to a phone tree or answering service) and submitted a message through their website. It has now been nearly four weeks with zero follow-up. The problem here is not just the price, it’s the lack of transparency, inconsistent explanations, surprise charges, questionable pricing structure, and complete failure to follow through. I walked away feeling taken advantage of and now ignored. If you choose to use this company, proceed with extreme caution. Get every fee clearly itemized in writing and confirm exactly what your payment includes before authorizing work. When you’re dealing with a time-sensitive issue, it’s easy to feel pressure to “just get it done.” That urgency worked against me. Learn from my experience and do not make the same mistake.

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