About
Plumber
Josh Edwards and Rob Ketch, the owners, have over 40 years’ experience in the plumbing trade between the two of them. They both pulled away from their jobs and started Pacific Plumbing & Rooter in 2013. They have rapidly grown to be one of the top plumbing companies in the community. With both growing up and raising families in Eugene they are very dedicated to providing the highest level of quality service and give back to the communities with donating to youth sports. The dedication they give to their employees while being a small local business is unmatched.
Location
Hours
Reviews
4.9
686 reviews
5 stars
660
4 stars10
3 stars1
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and efficiency of the technicians, highlighting their ability to explain issues clearly and provide reassurance during stressful situations.
Timeliness
Numerous reviews noted the prompt response times and quick service, with many technicians arriving earlier than expected and completing jobs efficiently.
Quality of Work
Customers consistently reported high satisfaction with the quality of repairs and installations, often mentioning that technicians went above and beyond to ensure everything was done correctly.
Communication
Several reviews emphasized the clear communication from technicians regarding the work being done, pricing, and follow-up, contributing to a positive customer experience.
Follow-Up Issues
A few customers expressed dissatisfaction with the lack of follow-up from management regarding billing concerns, indicating a need for improvement in this area.
- JLJessie LitchfieldDec 2, 20255.0We absolutely love this company, they are so great to work with. We had some water leaking from our washer and it turned out we had some bigger issues with the pipes underneath our house. Both Jim and Tyler were so pleasant to work with and made an extremely stressful situation so much better for us. I can’t recommend this place enough.
- RMRob MolinarNov 28, 20255.0Jim Glavin was actually a joy to work with. He made us feel taken care of and important. He cared to know about the root of the problem and gave solid advice for me and to pass along to our landlord. Jim is an A+, and this was on Thanksgiving.
- SMShannon McGrathNov 26, 20255.0We’re always happy with Pacific Plumbing! Jim Glavin did a great job fixing our garbage disposal and he was very professional and friendly. They always get someone out quickly and they are a company we feel we can trust again and again.
- KIKevin IrelanNov 22, 20255.0Jim Glavin was our service technician that came out to our residence. It took awhile for Jim to locate the problem. It was a clogged pipe that went to our septic which caused a back up. Jim analyzed the problem and fixed it. Jim was very professional and friendly and took the time to explain to me the problem and address it. Turns out that Jim is a customer of mine through my employer. I would recommend your company for its fast and timely service. Great service.
- CSClair SmithNov 21, 20251.0I contacted them about a laundry drain that was backing up…. They came out and performed the service, then about 30-45 minutes later later I realized the kitchen sink was know draining very slow, upon realizing that new issue I called the office ( 5:45 pm) I got the office after hours line. I sent them an email explaining the issue and at 8:00 am I got a call and was able to have the same technician come out , the tech and his service was great, he unclogged the kitchen drain ( the kitchen drain was not plugged prior to the night before laundry drain service )($179.00 show up fee.. and $75.00 to go on roof to snake the drain thru vent.) Upon completion the tech said the service was $75.00 not his fault because he billed as per company guidelines. I reached out to the office ( email) By close of business the same, got a reply that the “drain supervisor “ would be in contact with me … it’s been 3 days as of this evening without getting any contact from the supervisor. Sent a follow up the day after I never heard back and asked if I could reach out myself with supervisor! Big surprise no response. In my email I expressed my concern about being charged an additional $75.00 since I just paid $254.00 and tried to contact them within 30-45 min the same evening when we realized the kitchen sink became clogged! My complaint is the lack of follow up from the office supervisor. I’m no longer going to continue using the company for the poor customer support from office and mgmt.
Frequently Asked Questions About Pacific Plumbing and Rooter
What experience do the owners of Pacific Plumbing and Rooter have?
Josh Edwards and Rob Ketch, the owners, have over 40 years' combined experience in the plumbing trade.
Where is Pacific Plumbing and Rooter located?
Pacific Plumbing and Rooter is located at 90597 Monya Ln, Eugene, OR 97402, USA.
What are the operating hours of Pacific Plumbing and Rooter?
Pacific Plumbing and Rooter operates 24 hours a day, 7 days a week.
When was Pacific Plumbing and Rooter established?
Pacific Plumbing and Rooter was established in 2013.
What services does Pacific Plumbing and Rooter offer?
Pacific Plumbing and Rooter provides plumbing and rooter services, and is also categorized under contractor and construction services.
How can I contact Pacific Plumbing and Rooter?
You can contact Pacific Plumbing and Rooter by phone at +1 541-505-9312 or visit their Facebook page at https://www.facebook.com/PPROregon.
Are there any car dealers nearby Pacific Plumbing and Rooter?
Yes, nearby car dealers include MSD Auto Sales, RV Sales US, and Copart, which may be convenient if you are visiting the area and need automotive services.
What local attractions are near Pacific Plumbing and Rooter that customers might visit?
Nearby attractions include the Eugene Pro Rodeo and the Oregon Horse Center, offering entertainment and equestrian activities worth checking out before or after a plumbing service visit.
Are there food or grocery options close to Pacific Plumbing and Rooter?
Yes, Schwan Food Co is a nearby grocery store and delicatessen, and The Feed Room offers pet store services, restaurant, and food truck options.
How does Pacific Plumbing and Rooter contribute to the community?
The owners donate to youth sports and are dedicated to giving back to their community, reflecting their commitment to local support beyond plumbing services.