Brand Certified
Pacific Plumbing and Rooter
4.9(770 reviews)
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
Business Details
90597 Monya Ln, Eugene, OR
97402, United States
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
(541) 505-9312
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
About
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
Plumber
Josh Edwards and Rob Ketch, the owners, have over 40 years’ experience in the plumbing trade between the two of them. They both pulled away from their jobs and started Pacific Plumbing & Rooter in 2013. They have rapidly grown to be one of the top plumbing companies in the community. With both growing up and raising families in Eugene they are very dedicated to providing the highest level of quality service and give back to the communities with donating to youth sports. The dedication they give to their employees while being a small local business is unmatched.
Location
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
Hours
Certified by Pacific Plumbing and Rooter • Mar 01, 2026
Reviews
4.9
770 reviews
5 stars
742
4 stars11
3 stars2
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and efficiency of the technicians, highlighting their ability to explain issues clearly and provide reassurance during stressful situations.
Timeliness
Numerous reviews noted the prompt response times and quick service, with many technicians arriving earlier than expected and completing jobs efficiently.
Quality of Work
Customers consistently reported high satisfaction with the quality of repairs and installations, often mentioning that technicians went above and beyond to ensure everything was done correctly.
Communication
Several reviews emphasized the clear communication from technicians regarding the work being done, pricing, and follow-up, contributing to a positive overall experience.
Follow-Up Issues
A few customers expressed dissatisfaction with the lack of follow-up from management after service, indicating a need for improvement in this area.
- BCBill Campbell2 days ago5.0We hired Pacific Plumbing & Rooter to replace a tankless hot water heater. Their price was fair and their service and professionalism was exemplary. They were on-time, they communicated well, and they walked us through the entire process. In particular, Santiago, their lead technician, did a great job. He was professional, knowledgeable, and helpful, all the way from quoting the system through the final walk-through. I would not hesitate to use them again in the future.
- LWLaurie WillisFeb 24, 20265.0Our water heater failed over the weekend and I called PPR first thing on Monday morning. They were here by noon. Installation was fast and efficient. Look no further than PPR for your plumbing needs. And, our tech, Christian knows what he’s doing!
- TMTimothy MolloyFeb 22, 20265.0We had a plumbing emergency while company was over at our house. The service person arrived promptly. He was polite and very quickly identified and fixed the issue. Needless to say, I was very happy with his work.
- MMMark MintyFeb 19, 20265.0PPR fixed my sewer line with a trenchless cured in sleeve. ALEC noticed roots in line with his camera and recommended the less invasive sleeve and fixed line in 1 day. I trust PPR with all my plumbing needs as Josh and his guys are professional and honest. I would recommend them to all my friends and family for any plumbing jobs. Good hunting and fishing stories also
- KWKestrel WilderFeb 11, 20265.0Great company all around. We got solid advice, clear explanations, and above-and-beyond service from Joe and his apprentice. When we had a miscomm around what was included in our bid, the owner checked promptly, personally apologized and made good on our project. They do great work, and stand by their customer service. This is our new go-to for plumbing. I would recommend these folks to anyone!
Brand Certified Facts from Pacific Plumbing and Rooter
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Certified March 01, 2026Yext Knowledge Graph
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