Lumber Liquidators

Reviews

• CS

  Craig Scott

  Aug 31, 2025
  1.0
  I bought enough Duravana flooring for an 1800 sqft home. I ordered it in late 2023. When I went to pick up the palets of floring, some ldlot drov the forks of th eforklift right through the center of both pallets. he lady told me to use what I could and bring the BOXES of damaged flooring back for exchange. Well, I tried bit 1). they did their 5 year LLC change because they were broke and from the words of someone at corp office, they had too many lawsuits going on. So, I called the Eugene store, and they stated that the flooring design was discontinued, it was new and was to be available for at least 3-5 years according to their salesman. I asked him what I was supposed to do and he said I was bothering him and he was losing sales money. So I had 3/4 of a house done and it was all a waste, or so I thought. I had 8 boxes of junl flooring and no alternatives AND, because they did their 5 year LLC change, I had no warranty. I called Eugene back to see if their was any old stock at another store and he found some within 1/2 a days drive and the price he quoted was 1 1/2 times more than what I paid for it originally and then there was a shipping cost Keep in mnd Corp office stated the Eugene store was one of the stores that was the reason for lawsuits and the LLC change. I drove to the other store because the Eugene salesman kept running his mouth and stated thet if HE didn't order them form said store, I would never get them. Well, what a fool. I drove and bought them and the salesMEN (plural) stated that they wouldn't buy flooring from their company, they went to Home Depot instead. I understand why. NOW, about Duravana flooring, I would walk on tar paper before I bought this trash again. It is very brittle, and chips and the edges flake off. I talked to qite a few flooring businesses and they ALL left negative reviews trying to warn others but Lumber Liquidators removes all bad reviews and then pesters them with phone calls. Trust me and all of the flooring installers in Lane Co., DON"T BUY THIS garbage from these frauds. Enough said.
• PP

  Pamela

  Aug 30, 2025
  1.0
  We were choosing between two patterns. The associate had a sample of each in each hand. He ordered the wrong one. It wasn't caught until we had several boards placed. He convinced us not to order a box extra because of restocking fee. We were short. Had to wait another 2 wks to finish. Went to get it (note we are 50 miles from store) only to find out it wasn't ordered because of needing an electronic signature we were never asked to sign. Now we wait another 2 wks. We haven't had our washer and dryer hooked up for a month now. This place is very frustrating. Go to Home Depot and protect your stress level.
• JE

  J Edward

  Jul 17, 2025
  1.0
  Our order was supposed to arrive over two weeks ago, and it is still not at this Eugene location. Evidently they've had a fork truck problem at the Eugene store, making unloading impossible. That's understandable. Things break. But this is a large chain. Solve the issue. Rent a fork truck. Figure something out. Fulfill your commitment to your customers. That issue is one thing, but when you call this store to ask about your order, the representatives are rude. Additionally, even though your order has not arrived, you'll still receive e-mails from Lumber Liquidators stating that, yes, in fact your order has arrived. Go ahead and come pick it up. That is a big problem. This is a broken system and seems to indicate larger issues within the company. Take care of your customers. There are plenty of other places to get flooring, and we'll do just that from now on. I do not recommend this store or company.

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