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Building Materials SupplierFlooring ContractorWindow Installation ServiceKitchen RemodelerHVAC ContractorRoofing ContractorDeck BuilderCabinet MakerPlumber
Become a RONA+ VIPpro member and get access to exclusive PRO services and benefits. Receive 5% off on your purchases and 10% off on paint and paint accessories. Get access to the largest network of home improvement centers in Canada with PRO counters accessible as of 6 a.m. with dedicated staff for our VIPPro customers. Participate in exclusive contests and receive exclusive offers and promotions curated for PROs. Find out more about the VIPPRO program online or at your nearest RONAPRO desk. or Sign up now to VIP pro program today by downloading the VIPpro mobile app!
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Hours
Frequently Asked Questions About Pro Desk at RONA+
Does my 5% discount work online?
Yes. See how you can take advantage of your VIPpro discount with your online RONA account.
1. Create an online account using the same email address as your VIPpro membership (formerly called CRP)
2. Add your Contractor Reward Program number in Account / Loyalty & Rewards / Contractor Reward Program
3. Your 5% discount will now apply on all your purchases
When does my 5% and 10% PRO discounts apply?
VIPpro members benefit from a 10% discount on painting category regular priced products and a 5% discount on other categories regular priced products. Subject to certain exceptions. Certain product categories may be excluded - from time to time - by RONA+, RONA and Reno-Depot, at their sole discretion.
You found the exact same item for sale at a local retailer at a lower advertised price than the one offered at your RONA+ and RONA store?
Upon presentation of a satisfactory proof and subject to certain conditions, we will offer the item in question at the price advertised by this retailer!
Check out the price guarantee policy at RONA https://www.rona.ca/en/in-store-price-guarantee.
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Can I immediately benefit from the discounts once my account is activated?
You can take advantage of PRO discounts as soon as your account is activated in store. It is possible to benefit from the discounts on the same day, directly at the PRO desk, as long as the activation is completed before 6 p.m. on that very same day.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
I am a renovation professional or a contractor. How can I join the VIPpro program?
You can become a member by creating an account via the mobile app that can be downloaded to your Android phone or to your Apple phone. You will need to go to the store to finalize your account activation. You can also go directly in store to create your account.
How can I subscribe to the VIPpro newsletter?
If you are a VIPpro member, you will automatically receive the newsletters. Certain acceptance conditions provided when creating your account via the mobile app. If you do not have a VIPpro account, you can download the VIPpro mobile application to register your e-mail address.
I have already installed the mobile app. What do I need to do to get the app’s new version?
You can enable automatic update. This will allow you to always get the latest version of the mobile app.
Here's how to automatically update your Android apps and Apple apps
https://play.google.com/store/apps/details?id=com.lowes.contractorrewards
https://apps.apple.com/ca/app/vippro-rona-rona/id1281834950
How can I confirm whether this RONA+ store provides truck or van rental services?
If truck or van rental is listed as a service on the store’s page at rona.ca, it indicates that the store offers these rental options.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA+ store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA+ offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What benefits do I get by becoming a VIPpro member at Pro Desk at RONA+?
VIPpro members receive 5% off on purchases, 10% off on paint and paint accessories, early PRO counter access from 6 a.m., dedicated VIPpro staff, exclusive contests, offers, and access to Canada's largest home improvement centers network.
How can I sign up for the VIPpro program?
You can sign up by downloading the VIPpro mobile app on Android or iOS or by creating your account directly at a RONA+ store to finalize activation.
What are the operating hours of the Pro Desk at RONA+ in Windsor?
The Pro Desk is open Monday to Friday from 6:00 a.m. to 5:00 p.m., Saturday from 7:00 a.m. to 4:00 p.m., and Sunday from 8:00 a.m. to 5:00 p.m.
Which payment options are accepted at Pro Desk at RONA+?
They accept American Express, Visa, Mastercard, and cash payments. Credit is also available; however, payments in cash are accepted only in-store.
What delivery and pickup services does Pro Desk at RONA+ offer?
They offer in-store pickup, delivery, and no-contact delivery services for your convenience.
Where can I find related home improvement services near Pro Desk at RONA+?
Nearby you can find RONA Windsor South, Lowe's Home Improvement, Kitchen Design at RONA+, and Garden Centre at RONA+, all offering complementary home improvement products and services.
How can nearby fitness facilities like Fit4Less or GoodLife Fitness complement my visit to Pro Desk at RONA+?
After picking up materials or supplies at Pro Desk at RONA+, you can visit nearby gyms such as Fit4Less or GoodLife Fitness to maintain your fitness routine or manage project-related stress.
Which nearby retail stores can customers visit along with Pro Desk at RONA+ for home projects?
Customers can also visit nearby stores like Princess Auto, Lumber Liquidators, and Hardwood Design Centre for tools, flooring, and building materials to support their renovation or construction projects.
What should I know about order pickup at Pro Desk at RONA+?
Once your order is ready, you'll receive an email. You must pick up your order within 7 days at the store's designated pickup zone with a photo ID and confirmation email. You may also authorize someone over 16 with proper ID to pick up on your behalf.
Does Pro Desk at RONA+ offer tool rental and installation services?
Yes, they offer tool rental services and various installation services including window, heating, cooling, and flooring installation. Check their installation services page or visit the store for more details.