ServiceMaster Restore of Lanark County

Reviews

• MM

  Meera Mukerjee

  Sep 25, 2025
  5.0
  Dave and Tiffany were so helpful, professional and prompt in their communication with me throughout the entire process. Dave helped navigate me through the process and helped explain the steps along the way. The emergency work was done quickly and properly. So grateful for the excellent service and expertise! Thank you!
• JF

  jason ferreira

  Aug 25, 2025
  5.0
  Fantastic company to deal with. Joshua, Dave and Sarah are very professional and make things super smooth. Our basement flooded and Joshua came the evening of to do an evaluation, take photos and submit everything off. As soon as the greenlight was given, Sarahs crew were sent out, who were very professional, fast and did an amazing job with clean-up. The entire time, Joshua was always keeping me up to speed with was what going on. Dave who completed the estimate and measurements was also great! Super professional and explained everything to me. They made an unfortunate and difficult situation, much easier to deal with and I highly recommend them.
• RP

  Ronald Powell

  Jul 17, 2025
  5.0
  Brandon cleaned our house vents today and did an amazing job. I would highly recommend him doing your home. Thanks service master and brandon
• MH

  mariya horobets

  Apr 14, 2025
  5.0
  I had a flood in my basement and Service Masters was my only relief. Punctual, reliable, and efficient. Highly recommend to anyone that needs any emergency restoration
• SB

  Shelley Ball

  Dec 21, 2024
  1.0
  One word - HORRENDOUS! One of the worst experiences of my life! I had them rebuild my first floor of my house after another flood destroyed all but the walls. They removed contents and resisted. Then the nightmare began. My insurance company advanced Service Master money to cover the cost of my new kitchen. Despite this, Service Master withheld the deposit money needed to begin kitchen cabinet installation despite having confirmed with the kitchen installer the week before they would have the cheque ready. A day before installation, no cheque. Service Master lied to me and told me they didn't know the deposit was due and didn't have time to get the cheque prepared (despite them having installed multiple kitchens over 2 years with this same kitchen installer so they have known for 2 years what the payment terms and conditions are). Kitchen installer sent me their texts they had received from Service Master the week before confirming they'd have the cheque in time to start installation. Thanks to my insurance company we went around Service Master and paid the kitchen installer directly. There were numerous other problems with work not being done on time and complete lack of communication (for weeks at a time despite my attempts). Icing on the cake was their staff's intimidation tactics to pressure me to sign off on the job when I hadn't even had time to inspect a fix they did to the hardwood flooring (first attempt to fix it was abysmal). They wanted me to sign off before inspecting it. I said no. Their staff told me I better be prepared for the consequences if I don't sign off immediately. I called the police and reported the threat. ONLY good thing about this company is Glen, their lead builder. He's outstanding. In response to Service Masters comment, below, on my review, little of what Service Master wrote reflects the facts of the situation. I only deal with facts, not misinformation. For example, I have the texts from the kitchen installation company showing Service Master committed to providing the payment on the due date. Service Master did not meet this obligation. They did not make the payment. There were no issues to resolve before installation. That is complete fiction. The fact is that Service Master has tens of thousands of dollars from my insurance company to pay the kitchen isn't company and yet would not pay the instalment on the day they promised to do so. That is a fact. I have the proof. And when my insurance company called the project manager to find out why they were obstructing the kitchen installation, the project manager said his boss (owner of Service Master of Lanark) told him not to deliver the payment. There were no issues to resolve prior to installation. That is false. Service Master failed to meet their contractual obligations and lied to me about why. I have all the proof in writing. Re the BBQ, that was a comment I made directly to Glen, Noor and Sarah, the field staff who were the ONLY positive part of the entire nightmare with Service Master. And calling the police was absolutely necessary for my own protection because two Service Master employees issued threats to me if I didn't sign off on the completion form, there would be consequences. That is a fact. You were not there so your comment is purely conjecture. I had not yet had an opportunity to inspect the work that had been completed minutes before the request to sign and in the middle of a work day when I was at work. As a client I have the right to inspect the work before signing off. I was pressured and then threatened to sign before having time to conduct my inspection of the work. That is a fact. And it is why I called the police. Nobody gets threatens me in my own home, without accountability happening for those threats.

Frequently Asked Questions About ServiceMaster Restore of Lanark County