United Rentals

Reviews

• SL

  S L

  Feb 11, 2026
  1.0
  Had a huge job this morning and was told a technician would 100 percent come out to help us today over the phone yesterday . We could have got another company out here but waited for you guys as you said you would make it . No show this morning and now asking to reschedule , no thx !
• CS

  Connor Steele

  Feb 6, 2026
  1.0
  Over the past 1.5 months, the boom lift has required seven separate repairs. When I asked why the issues kept recurring, I was told this was due to insufficient maintenance. We purchased the boom lift from your company two years ago and, during that time, it has been serviced by your team on two occasions for standard maintenance such as lubrication of the arm and related components. Your company has been the primary service provider and has had repeated opportunities to assess the unit and identify any underlying or compounding issues. I was told, “it’s like a car, it needs to be maintained,” which led me to raise a concern: if a vehicle is brought to a mechanic for repair and it breaks down every couple of days after each visit, seven times in a row, that would raise questions about the completeness of the diagnosis and repair process. My frustration stemmed from that comparison. Unfortunately, the conversation with Marc, the Head of Service, escalated further due to the manner in which it was handled. I felt I was spoken to in a condescending and dismissive way, as though I lacked a basic understanding of equipment maintenance, despite asking reasonable questions based on the repeated failures and service history. This tone was unprofessional and unnecessary, especially given the circumstances. The situation culminated in being told to retrieve the lift from your yard and that further service would be refused, following an inaccurate repair timeline that had been provided to us. The core issue is not that multiple repairs were required, but how they were managed. If the lift had been thoroughly inspected and we were informed upfront that there were seven separate issues requiring attention, and billed accordingly in a single service event, that would have been far more reasonable. Instead, the lift was returned multiple times for piecemeal repairs, with responsibility ultimately being placed back on us, despite your team being the professionals responsible for diagnosing and servicing the equipment. It is this combination of repeated incomplete repairs, shifting responsibility, and unprofessional communication that has made this experience particularly frustrating and disappointing.
• KS

  Kaveh Shakouri

  Dec 30, 2025
  2.0
  This review is in continuation of my previous 5-star review. Unfortunately, since that event, my experience has gone completely the other way. The application process was extremely vague, with minimal and unclear information regarding how to waive the rental protection fee. Despite many back-and-forth communications, I never received a clear or consistent answer from any of the multiple staff members I dealt with. In the end, I paid the full invoice simply because it became clear there was no willingness—or ability—to provide proper clarification. What’s more frustrating is that even after paying the full balance, I am still receiving phone calls asking for payment. Overall, there seems to be a lot of miscommunication, lack of internal coordination, and too many open-ended processes at United Rentals. This has been disappointing, especially after a previously positive experience.

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