Canpro Plumbing

Reviews

• JM

  Jen McIlveen

  5 days ago
  5.0
  I've used Canpro a number of times for projects and issues both small and big. Always incredibly knowledgeable, kind, tidy and early. Although its never nice to have to deal with a plumbing issue, they have always gotten it sorted out for me. 10/10 would recommend in Oro-Medonte area
• TK

  Tammy Kirkwood

  Mar 2, 2026
  5.0
  Kevin did a good job assessing the problem, explaining what my options were, and completed the job! The guys were understanding and a pleasure to do business with!
• AH

  Amy Harper

  Mar 1, 2026
  2.0
  Canpro was recommended through my neighbourhood Facebook page. The plumber came out quickly to assess a light leak from an exposed pipe in our unfinished basement ceiling. He was there about 30 minutes but had to reschedule for the next morning due to not having access to the upstairs apartment. To his credit, he did locate the leak using a thermal camera. It turned out to be a wastewater pipe punctured by a screw from a bedroom closet clothing rack. Before proceeding, he called to explain where the issue was, what he planned to do, and the cost. The price immediately alarmed me. I told him I wanted to call my boyfriend (who is a handyman) for a second opinion before approving the repair. His reaction was surprisingly harsh. He said it would be “a huge slap in my face” not to go ahead with the repair after all the work he did to find the leak. I felt pressured and flustered, and despite my hesitation, I agreed. In my opinion, that was unprofessional. It’s common practice to simply charge a diagnostic fee if a customer declines further service, but that option was never clearly offered. Instead, I felt pushed into saying yes. The repair itself involved cutting out approximately 6 inches of PVC pipe and replacing it with two couplings — minimal material cost. The drywall was left cut open for us to patch. The entire visit took less than an hour. The charge? $905. He then offered a $100 “club membership” for 15% off and waived the diagnostic fee, bringing it to $868 plus tax — $981 total. That works out to roughly $500+ per hour for a very straightforward repair. Premium prices are one thing — but premium service should include professionalism, no pressure tactics, and ideally some preventative guidance (for example, suggesting moving the pipe to prevent it from happening again). Quick response time, yes.
But heavy pressure tactics, very high pricing, incomplete finishing work — and then asking for a Google review while I was clearly unhappy. In my view, the value of a happy customer and a strong reputation should outweigh “standing by” extreme pricing. Unfortunately, I will not use their premium services in the future.
• FJ

  Fiona Johnson

  Feb 26, 2026
  5.0
  Logan was very fast to respond to our issue. He very professional & honest and didn't try to sell us something we didn't need. Great service!!
• CC

  Comfie CatShelter

  Feb 19, 2026
  5.0
  What a wonderful team! Right from the person we spoke with on the phone to Kevin the tech...the whole team was friendly, knowledgeable and willing to help our shelter and in turn, our feline residents. It was such a positive experience! They were very quick to arrive, assess the problem and had a solution within minutes. Thank you so much for all your help. We truly appreciate all you did!

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