LG Home Comfort

Reviews

• SS

  Sean

  5 days ago
  1.0
  I bought furnace heat pump and representative saying $1000 Enbridge after one month air conditioner is fine and in a word, time, furnace, more expensive from gas my old furnace air-conditioning no problems, but new technology I bought it outright LG home comfort seventimes a called them where is a $1000 last time saying I’m gonna look into no rebates, I asked for a manager while the manager is on the phone never heard back at all so I’m gonna report ministry consumers and BBB as well
• GM

  G M

  6 days ago
  1.0
  I purchased a Lennox Furnace and Heat Pump/AC unit from LG Home Comfort, and the entire experience was among the worst I’ve ever had. While they installed the equipment quickly (and billed immediately), it took weeks for LG to get the equipment working correctly. First, they tried to insist the AC was working fine, when it took 12 hours to reduce the temperature .5 to 1.5 degrees. After multiple return visits, technicians then discovered they had under-charged the AC system and spent virtually an entire day charging it. Still did not work. After further multiple visits, which were painful to schedule with them and included several cancellations and no-shows for scheduled appointments, they determined they had to reset a number of DIP switches and adjust the fan. It finally worked. The underlying problem seemed to be a lack of understanding and experience with new Lennox equipment. And, to top the whole horrific experience off, they still haven’t processed the promised rebate, 9 months later. I would never use LG again and strongly recommend against using them for any HVAC job.
• SK

  Stephen Kirk

  Jan 5, 2026
  5.0
  Had a rental tank unit from another service provider leak and within 24 hrs LG home Comfort was able to schedule me in for a tankless replacement. Excellent service from sales to install. Henri Éthier (sales) was prompt, courteous and honest. Walked us through the install prep and what needed to be done for a successful install. Installers - Zaman and Sani communicated their arrival time well given weather conditions and showed up as scheduled. They were efficient and informative ensuring the customers wants and needs were addressed. The work was tidy and clean and they ensured the workspace was left better than when they arrived. No complaints and looking forward to our new efficient tankless hot water system.
• DH

  Dave Huck

  Dec 22, 2025
  1.0
  Extremely Disappointing Experience with LG Home Comfort Dealing with LG Home Comfort has been nothing short of a nightmare. From the outset, our purchase of a heat pump system was misrepresented. We made it clear to the sales rep that we needed to set our thermostat as low as 48 degrees during winter travel for energy savings and required remote access through our home automation. The rep assured us the thermostats would be compatible and included in the installation cost, but neither promise was kept. Worse, our system won’t let us lower the heat below 63 degrees, and the sales rep later admitted he didn’t know much about Mitsubishi heat pumps and would have to ask another customer about temperature settings. This has never been resolved, and our repeated voicemails and emails have been ignored. The quality of installation was appalling. The thermostat and our laundry room countertop were left in a poor state. During the process, our boiler system was disconnected, and the Honeywell control wiring was left in complete disarray with wires hanging everywhere. Returning home, we found a “Lockout” warning on our boiler with no hot water. We were told a tech would come Saturday, then Sunday morning, but no one showed up until later Sunday, and even then, the problem wasn’t fixed—we ended up with a “Blocked” warning and still no hot water. The condition of the boiler wiring and the furnace filter area was unacceptable. Our flex pipe was damaged during installation and left with gaping holes. Outside, the cable for the heat pumps was installed carelessly, with grey wire tacked on top of the siding instead of using black wire hidden underneath. I have sent messages to the company President and the sales rep, left countless voicemails and emails, and even reached out to customer service multiple times—no one has responded or resolved anything. An employee even admitted that complaints like mine are common. As a concerned customer, I am shocked that a business can operate like this in Canada.
• JJ

  Janine

  Dec 18, 2025
  1.0
  I had a heat pump, furnace, hot water tank, water softener and reverse osmosis system installed by LG Home Comfort in June 2025, and the heat pump worked fine to cool the house this summer but I’ve had nothing but issues with it since turning the heat on 3 months ago!! The first time I turned the heat pump on, it blew cold air because the technician screwed up the wiring and it was turning on the heat pump cooling function instead of the heat function. That issue was easily resolved, but was entirely avoidable if they did their job thoroughly. Unfortunately, that's not the only problem I’ve had with the heat pump. The issue that continues to this day (Dec 18/25) is the fact that the heat pump will run up to 17 hours a day when it's only −5C and it cannot maintain or get up to the temperature set on my thermostat (20C). As soon as it drops to 19.5C, the furnace and heat pump kick in and run for hours to increase the temperature less than a degree, and will not switch over to my propane, like I was told it would do. My hydro usage has tripled since using the heat pump and it's not like I'm heating to the mid or high 20s!! I was told by the sales rep and several technicians that the heat pump would switch automatically to my propane after running for an hour if the heat pump can't get back to, or maintain, the temperature setting. LG technicians have been to my house 5 times since September 2025! They’ve played with the wiring, increased fan speeds, changed the thermostat, and yet it's still not working the way I was told it would. I have to manually change my thermostat to switch from heat pump to propane. How am I supposed to leave house for any period of time if I have to constantly monitor and change the thermostat settings!? I was sold this system based on lies by the sales. I've dealt with several technicians and so-called managers over the phone, and in person and yet no one will take responsibility gor this ongoing issue, and now they're ignoring my calls and emails altogether. This heat pump was supposed to save me money by using less propane, but instead it has almost tripled my hydro bill because it runs 15 to 17 hours a day because it can't keep up, and it's only −5C outside when it's struggling!!! Nevermind the fact that I was told that the heat pump would work until the temperature outside is colder than −15C, but it can't even keep up when it's −5C!?!?! The lack of customer support after I dropped nearly $26,000 on this system is absolutely disgusting!! I feel taken advantage of as the sales guy knew that I am a single mother with limited income, who was finally able to buy a house this year. He sold me this magical system that should help me save some of the limited income I have, and now that the system is installed and not working as I was told it would, they just don't care. I will also be filing and official complaint with the better business bureau, but since LG is such a huge company, I’m sure I'll get no kind of compensation for my astronomical hydro bills, and no refund for the system that was sold to me on a lie. I guess LG is just another heat pump scamming company like the others despite their supposed 4 star rating. Highly recommend you avoid this company at all costs. Don't fall for their schmoozey sales pitch!

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