LG Home Comfort

Reviews

• AV

  Anto V

  5 days ago
  5.0
  Our sales representative, Edan, was punctual, professional, and very easy to work with. He took the time to assess our property and clearly explained the options available to us based on our needs. We really appreciated that he didn’t use any high-pressure sales tactics and instead provided a clear and thoughtful path forward. On the installation day, Gurjot and his team were fantastic. They were efficient, professional, and took great care during the installation. Gurjot also suggested a setup that made much better use of the available space in our basement, which we really appreciated. Overall, we are extremely happy with the service and the entire process installing our Tankless water heater. I would highly recommend LG Home Comfort to anyone looking for knowledgeable sales support and a professional installation team.
• LC

  Lorrie CN

  6 days ago
  2.0
  I really wanted to have a great experience with LG and I thought I did but all my problems came after I had already paid for everything. My sales rep (Syed) was really great and responsive, he assured me in writing that they would swap out my 10 year old rented water tank for their new water tank and not to worry that there would be no penalty because the tank is over 10 years old. He seemed really knowledgeable and professional. Also I had it in writing on the contract and via email that there would be no penalty charges incurred on the removal of my existing equipment or associated with the removal/installation of the new equipment. I was told they had called the rental company and confirmed there was no penalty and not to worry because they do this all the time. There were a few other hiccups like they made way more holes in my ceiling than I thought (7 holes about 12”x 8”), they did close them back up except for one of them which was under my stairs and I didn’t know about it until my heat pump wasn’t cooling and it took 4 technician visits before a technician found the big hole hidden under the stairs. They didn’t fix it and just put cardboard over it. But the main problem was my final rental invoice for my old water tank which had a penalty charge. In total there was a $650 in penalty charges. I discussed it with my sales rep Syed and it was agreed that it would be paid. They paid me $150 of it and have not paid the balance. I have called/emailed and there is no response. I feel like part of the scam is that they know you will not know about the penalty charge until after you pay them in full. And the amount is large enough to be very annoying but too small to take to small claims court.
• SV

  SIDA Vyas

  Mar 2, 2026
  5.0
  I would like to extend my heartfelt appreciation to Palak, a truly sweet and soft‑spoken customer support representative. Throughout our entire conversation, she remained remarkably polite, clear, and fluent. In today’s world of large international call centers, it has become increasingly rare to encounter someone who communicates with such clarity, kindness, and professionalism. My situation was a bit unusual. I needed a replacement for a cheque I had forgotten to deposit, which had become older than six months. Despite sounding like a relatively new hire, Palak quickly understood my request, reached out to the appropriate department, and returned with a precise and helpful response in no time. This was a refreshing contrast to the usual experience of being placed on long holds with repetitive music or advertisements, only to receive generic and disappointing replies. Palak didn’t just meet expectations, she exceeded them. She even called me back before the promised wait time (EXACTLY after a week) had passed to provide an update on the next steps. Her efficiency, knowledge, and sincere willingness to help made the entire experience exceptionally positive. If even half of customer support staff were like Palak, companies would receive far fewer complaints. LG should truly consider her to portray her as a role model for both new hires and existing (but rude, if any) team members who might benefit from her approach. Palak, you have a natural talent for customer service, so much so that you could consider starting your own training center someday. I wish you all the very best. Stay the wonderful person you are. Warm regards, A Vyas
• MD

  Melanie Dunn

  Feb 26, 2026
  1.0
  Worst experience I’ve ever had as a homeowner of over 40 years . Completely unprofessional installation that was unacceptable. Subcontractors had no idea what they were doing. . Total incompetence. We are currently awaiting a TSSA inspection as the venting was a safety hazard. Repeat service calls were no better. The 3 rd technician was unable to get the tankless heater working and we were left without hot water. The original salesperson should have advised us to upgrade our gas meter which has to be applied for and is a 2-6 month wait..They pass you around to different departments there is no cohesion or communication within customer service. This all happened in less than a month and they are now threatening to sue me for payment for a heater that never worked properly .
• KM

  Kate McCaffery

  Feb 8, 2026
  1.0
  I would rate this lower if I could. We have had six technicians visit and not one has been briefed on the previous technician's experience, and each one has a different reason for why our heating system isn't working. (Every time they try to make it an owner operator error issue, read: not warranty covered.) I have never been more dismayed by any purchase as I am by my purchase of a CARRIER heat pump and BYRANT furnace from LG Home Comfort. I would expect most of these reviews are from new customers. We had our furnace and heat pump installed in 2024 – purchased predominantly because LG offered what appeared to be a good warranty. (A mistake.) Our heat pump failed in December 2025. A service technician indicated that it was configured incorrectly during installation. Not only has my heat pump been working in adverse conditions – a reversing valve (??) setting had the heat pump believing it was summer when winter and winter when summer, likely shortening its lifespan – I’m now told that because it is a setting, that my call is not covered under the warranty. More, following the PAID service call ($149) the heat pump then failed completely the very next day. LG’s customer support has cut me off and hung up on me five times – this after two missed appointments, no-show, on the part of their service technicians. Update: three no-show appointments. Technician came again, for the second time. Heat pump still isn’t working. Now I’m being told that my furnace, under warranty for less than two years, could have the warranty voided because I didn’t schedule maintenance – at $200/year. This was NOT discussed at the time of sale. LG’s position: You should’ve checked your purchase agreement. So $347 on my credit card later (at Christmas time, I might add), plus more aggravation than I can describe here, the heat pump is making SO much noise it sounds like it is trying take off and rumble out of here under its own steam. Nothing is coming out of the floor vents. DO NOT USE THIS COMPANY. UPDATE: February 2026 – FURNACE DIED. NOT THE HEATPUMP THIS TIME, THE FURNACE. And they are charging my credit card for the service call, AGAIN. IT IS -25 OUT TONIGHT AND THEY CAN’T SEND ANYONE UNTIL TOMORROW, HOPEFULLY BY NOON. To be clear, both the furnace and heat pump are broken on an installation that is only two years old. AVOID THIS COMPANY AT ALL COSTS.

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