ServiceMaster of Midland/Orillia

Reviews

• SC

  sheri conway

  1 day ago
  1.0
  ​Review for ServiceMaster ​Rating: ⭐☆☆☆☆ ​I strongly recommend staying away from ServiceMaster and taking your business to Servpro instead. My experience with ServiceMaster was unprofessional and a complete waste of time and money. I paid the $150 fee just to have someone come out and provide a quote. After the visit, I was told early next week I would receive the quote. I emailed them twice looking for the quote. I received no response for over a week. ​When I finally called to follow up, I was told they were "very busy" and they would "see about getting to it." Another week passed with nothing. This lack of effort sent me searching for another company. It wasn't until I sent an email formally requesting a refund of my $150 that they finally bothered to send the quote. They refused to refund my money, despite the unacceptable delay and lack of communication. ​To make matters worse, their quote was nearly double the price of the one I received from Servpro. ​Servpro, by comparison, was professional, helpful, and stayed on top of everything from the start. Save yourself the headache and the $150—go with Servpro.
• SR

  Steve Reid

  5 days ago
  5.0
  What a fantastic team these guys have! They turned my disaster of an experience into a manageable, structured life changing restoration. When a company makes you feel like they care without saying it, you know they know what they are doing. Ty for the hard work.
• GF

  Gail Frith

  Apr 2, 2026
  5.0
  For the second winter in a row, we had ice damming on our roof which caused water leaking and damage to 4 areas of our house. This year with ServiceMaster the clean up and rebuild was completed in record time. Every single employee that we spoke to and came to our home were above and beyond in trying to assist us with having our life return to normal. Having already been through this process once, we were aware that it could take a long time. This year the suggestions and support made all the difference and we are now back to normal in just over a month. Well Done! We cannot thank you enough for supporting us and taking care of everything!
• HT

  HONGTAO LI (TONY)

  Mar 8, 2026
  1.0
  Nine Months of Unacceptable Delays and Total Lack of Communication I am giving ServiceMaster one star only because there is no option for zero. While I don’t believe they are a "cheating" company, their service is undoubtedly the worst I have ever encountered. I am listing the facts of my case from April 2025 to January 2026 below so others can judge for themselves: Initial Contact: After my basement flooded due to a prolonged power outage at the end of March 2025, Square One Insurance directed me to ServiceMaster. They accepted the case on April 1st. The "Disappearing" Project Manager: A manager inspected the site on April 3rd. After I signed the paperwork, he effectively disappeared for over four months. Despite numerous emails and voice messages, I did not receive a single callback until August 6th. The 90-Day Quote: It took ServiceMaster over 3 months (from May 1st to August 6th) just to generate a repair quote for my insurance company. This is an unheard-of delay for a standard basement repair. Payment vs. Performance: I paid my deductible on August 20th immediately at their request. I was told work would start in 4–6 weeks and be finished shortly after. Instead, the process was dragged out until January 22, 2026. Fragmented Work: Actual labor was extremely sporadic. For example: Drywall: 4-week wait to start (Sept 17). Carpet: Another 4-week wait (Oct 30). Cabinets/Bathroom: Finished in mid-November. Doors: Not completed until January 22, 2026. Total Timeline: It took over 9 months (April 1 to Jan 22) to repair a basement. The stress of living with a damaged home for nearly a year, combined with the project manager’s refusal to communicate, was overwhelming. The only positive was the receptionist, who was always professional and answered calls promptly. However, a polite receptionist cannot make up for a complete failure in project management and execution. I strongly advise looking elsewhere if you need timely or professional restoration services.
• TD

  tom dampier

  Jan 30, 2026
  1.0
  Had a house fire a couple of years ago and service master were there to quickly respond and take care of business. Thankful for that. A rebuild was granted to them for that purpose. Not getting into details just yet but went down hill from there. Build was extremely behind schedule, failed inspections, many 3rd hands in the pot here causing delays and at times poor quality of work. Some of that was rectified which I had to advocate for and got through some of the bs. What was most disappointing was the poor leadership of the first project manager, and the second project manager for the most part. No communication between the two and no updates from the company when positions were changed in between. Went MIA. I won't name any names at this point, but will in the near future. Here's why. Final house inspection failed, unfinished work to be completed to get the approval, no returned messages via text, emails by myself and insurance company. Very professional, I think not. If I didn't speak of the poor craftsmanship in the final stages of what was called a completed home, I would have had to completed it myself. I can't imagine if I was an elderly person who would have had to deal with this unprofessionalism. That being said, there are alot of good quality workmanship that was done. Professionals and pride in their work. It's been well over two years now since the new house was rebuilt and well over 1 yr chasing these guys down. Step up to the plate ServiceMaster. A few hours of completed work is all that is needed. If this isn't dealt with ASAP, I'll start naming people responsible for delivering poor service and walking away from a completed job. Oh, and I'll take to social media as well. I'm not one to take it this far but if need be, well, then so be it.

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