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Become a VIPpro member and get access to exclusive PRO services and perks. Receive 5% off on your purchases and 10% off on paint and paint accessories. Get access to the largest network of home improvement centers in Canada with PRO counters accessible as of 6 a.m. with dedicated staff. Participate in exclusive contests and receive special offers and promotions curated for PROS. Find out more about the program at vip-pro.ca or at your nearest PRO desk.
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Frequently Asked Questions About Pro Desk at RONA Sonnenburg Hardware Ltd
I am a renovation professional or a contractor. How can I join the VIPpro program?
You can become a member by creating an account via the mobile app that can be downloaded to your Android phone or to your Apple phone. You will need to go to the store to finalize your account activation. You can also go directly in store to create your account.
How can I subscribe to the VIPpro newsletter?
If you are a VIPpro member, you will automatically receive the newsletters. Certain acceptance conditions provided when creating your account via the mobile app. If you do not have a VIPpro account, you can download the VIPpro mobile application to register your e-mail address.
I have already installed the mobile app. What do I need to do to get the app’s new version?
You can enable automatic update. This will allow you to always get the latest version of the mobile app. Here's how to automatically update your Android apps and Apple apps.
Can I immediately benefit from the discounts once my account is activated?
You can take advantage of PRO discounts as soon as your account is activated in store. It is possible to benefit from the discounts on the same day, directly at the PRO desk, as long as the activation is completed before 6 p.m. on that very same day.
When does my 5% and 10% PRO discounts apply?
VIPpro members benefit from a 10% discount on painting category regular priced products and a 5% discount on other categories regular priced products. Subject to certain exceptions. Certain product categories may be excluded - from time to time - by RONA+, RONA and Reno-Depot, at their sole discretion.
You found the exact same item for sale at a local retailer at a lower advertised price than the one offered at your RONA+, RONA or Reno-Depot store?
Upon presentation of a satisfactory proof and subject to certain conditions, we will offer the item in question at the price advertised by this retailer! Check out the price guarantee policy at RONA and Réno-Dépôt.
Does my 5% discount work online?
Yes. See how you can take advantage of your VIPpro discount with your online RONA or Reno-Depot account.
1. Create an online account using the same email address as your VIPpro membership (formerly called CRP).
2. Add your Contractor Reward Program number in Account / Loyalty & Rewards / Contractor Reward Program.
3. Your 5% discount will now apply on all your purchases.
Will I be able to track my order?
Our dedicated Pro team will be available every step of the way to help you track your order. Contact them at any time to find out where your order is.
What is the VIPpro program and what benefits does it offer to professionals?
VIPpro is a membership program offering pros priority services, 5% off purchases, 10% off paint products, exclusive offers, priority parking, early-bird hours, and a dedicated service counter with knowledgeable staff at RONA+ and Réno-Dépôt stores.
How can renovation professionals or contractors join the VIPpro program?
They can create an account via the VIPpro mobile app available on Android and iOS, and finalize activation in-store. Alternatively, they can create and activate their account directly at the store.
What are the store hours for Pro Desk at RONA Sonnenburg Hardware Ltd?
The Pro Desk is open Monday to Friday from 8:00 am to 5:30 pm, Saturday from 8:00 am to 5:00 pm, and closed on Sundays.
Can VIPpro members benefit from their discounts when shopping online?
Yes, by creating an online RONA or Reno-Depot account using the same email as their VIPpro membership and linking the Contractor Reward Program number, members get a 5% discount on online purchases.
How can members keep their VIPpro mobile app updated?
Members can enable automatic updates on their Android or Apple devices to always have the latest version of the VIPpro app.
What is the address and contact number of Pro Desk at RONA Sonnenburg Hardware Ltd?
The Pro Desk is located at 155 Sauble Street, Massey, ON, P0P1P0, Canada. You can contact them at +1 705-582-2612.
Are there any nearby places that customers may visit before or after shopping at the Pro Desk at RONA Sonnenburg Hardware Ltd?
Yes, customers can visit nearby locations such as Canada Post for mailing services, LCBO for beverages, and the Massey Area Museum to explore local history before or after their shopping.
How can nearby places like RONA Sonnenburg Hardware Ltd and the Garden Centre at RONA enhance a customer's shopping experience?
Customers can conveniently access a wide range of home improvement and gardening products by visiting both RONA Sonnenburg Hardware Ltd and the Garden Centre at RONA, which are located close to the Pro Desk.
What transportation or service facilities near Pro Desk at RONA Sonnenburg Hardware Ltd can help visitors?
Nearby facilities like Canada Post for postal services and ServiceOntario for government services can assist visitors in handling errands conveniently in the same area.
Where can professionals find dedicated PRO services and support at this location?
The Pro Desk at RONA Sonnenburg Hardware Ltd offers dedicated PRO services including a PRO service counter staffed by knowledgeable staff, priority parking, and early-bird hours designed specifically for professionals.