AJ
Aileen Jenkins
Mar 10, 2026
When one flooring company let us down, we were referred to Bigelow who, as we were told “if anyone can help you, it’s them”.
We walked in at 5:30 on a Thursday, and dealt with Armen, told him my heartbreak over the flooring I had picked months prior, that was no longer available. He initially received the same answers from the company, and we proceeded to pick out a different floor, even though it wasn’t anywhere close to what I originally wanted. (Going from a warm, rich herringbone to a plank style does not offer the same effect).
The next morning, Armen contacted me and said to hang tight, he would be getting back to me later that morning. Not even an hour later, Armen calls, asks if I’m sitting down, because he found my dream floor. In Calgary. They were bringing it in for me at no extra cost. And, then, he turns around and charges us less per square foot than the original companies price.
The level of service we received from Armen, and the other team members at Bigelows, is something that is a rare art these days. We were handled with the utmost care, and I left feeling that I had a new friend. All from one initial 20 minute meeting.
When we are ready to start the next phase of our home Reno project, Bigelow will be my only stop for flooring