PLUMB GENIUS

Reviews

• KT

  Katie Tolbert

  Oct 2, 2025
  1.0
  AHS sent this company out for a broken hot water tank. They wanted us to pay $1425 out of pocket. My husband took the hot water tank to Home Depot and got it exchanged for free and spent $18 on a new water line. Total scam. Now called Trophy Plumbing. I’m guessing they changed the name due to terrible reviews.
• MS

  Michael Stewart

  Sep 9, 2025
  1.0
  I hired Plumb Genius/Trophy Plumbing to replace two sets of leaking shower valves on July 22nd, 2025. Simplest job ever. One shower valve set they replaced started leaking again on September 9th. I called them back to see if they would return and rectify the situation. They have a 30-day warranty on their work, but I was 17 days out of that window. These are shower valves...like I said, simplest job ever. Shower valves, in my experience, should last years (the ones they replaced were at least 10 years old...probably closer to 20). They were going to charge me $130 just to show up again. I would have happily paid them for the hourly work, but not a fee to show up (again) to fix (again) what they already proposed to have fixed, and what I paid over $500 to have them fix. When they informed me the fee would apply in my case as I was out of their warranty window, I informed them I may as well pay someone else a service fee if Plumb Genius/Trophy Plumbing won't stand behind their work. But, they chose to let me move on to another vendor. Really bad business practice and questionable competence at basic plumbing work if you ask me. I will not use them again. Integrity and character count for something in my opinion, and I can't support a business that doesn't stand behind their work. Especially only 47 days after they charged me $517 for basic, simple services.
• DM

  Dylan Masri

  Nov 29, 2022
  1.0
  I have an older home and have had to use several different plumbing services and Plumb Genius is by far the worst I have ever dealt with. They scheduled a full day starting at 8am to replace my sewer line and showed up 2 hours late then rushed the job and destroyed my property with absolutely no regard. They split the concrete pad in my yard in half even though it was not in the way of the job and just gave me a simple "sorry". They are very vague on communicating pricing and just try to get you to swipe your credit card prior to the job then have zero regard for how they finish it. I have seen many messy sewer line repairs but the guys were in a hurry to go home after showing up 2 hours late so they didnt even refill the trench they dug, they just pushed all the dirt up next to it. I would advise to steer clear of this plumbing service. I had a terrible experience.
• RM

  Roy Mendenhall

  Dec 13, 2019
  1.0
  Plumber came out to check for leaks, broke valve causing leak. Plumb Genius refusing to repair. Would not suggest them!

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