Business Details
About
Plumber
Plumb Genius provides complete residential and commercial plumbing services, water heater services, drain cleaning, slab leak repairs, toilet services, and water and gas leak detection and repair services in Edmond, Oklahoma City, and Tulsa, OK.
Location
Hours
Reviews
3.7
381 reviews
5 stars
244
4 stars
14
3 stars
7
2 stars
9
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude office staff and lack of follow-up on service requests.
Quality of Work
Many customers reported unsatisfactory repairs, including recurring issues shortly after service and misdiagnoses of plumbing problems.
Pricing Transparency
Customers expressed frustration over vague and inflated pricing, with several mentioning unexpected charges and high quotes for simple repairs.
Timeliness
Several reviews noted issues with punctuality, including technicians arriving late or not showing up at all.
Mixed Technician Experiences
While some technicians received praise for their professionalism and efficiency, others were criticized for incompetence and lack of communication.
- KTKatie TolbertOct 2, 20251.0AHS sent this company out for a broken hot water tank. They wanted us to pay $1425 out of pocket. My husband took the hot water tank to Home Depot and got it exchanged for free and spent $18 on a new water line. Total scam. Now called Trophy Plumbing. I’m guessing they changed the name due to terrible reviews.
- MSMichael StewartSep 9, 20251.0I hired Plumb Genius/Trophy Plumbing to replace two sets of leaking shower valves on July 22nd, 2025. Simplest job ever. One shower valve set they replaced started leaking again on September 9th. I called them back to see if they would return and rectify the situation. They have a 30-day warranty on their work, but I was 17 days out of that window. These are shower valves...like I said, simplest job ever. Shower valves, in my experience, should last years (the ones they replaced were at least 10 years old...probably closer to 20). They were going to charge me $130 just to show up again. I would have happily paid them for the hourly work, but not a fee to show up (again) to fix (again) what they already proposed to have fixed, and what I paid over $500 to have them fix. When they informed me the fee would apply in my case as I was out of their warranty window, I informed them I may as well pay someone else a service fee if Plumb Genius/Trophy Plumbing won't stand behind their work. But, they chose to let me move on to another vendor. Really bad business practice and questionable competence at basic plumbing work if you ask me. I will not use them again. Integrity and character count for something in my opinion, and I can't support a business that doesn't stand behind their work. Especially only 47 days after they charged me $517 for basic, simple services.
- JTJustin ThomasAug 21, 20251.0They are now TROPHY PLUMBING and they are horrible!!!! Owner has a slick mouth and doesn't stand behind his work. Stay far away
- VBVicky BowronDec 18, 20231.0Worst company ever. Came out to check my water heater but then would give me any info on update. When I called the 5th time a few days later they said. "Oh we can't reach the technician...he's busy". Called the warranty company and hilariously they had an answer. Really? 20 year old kid is too busy? ReallyStilFYICarrie/Kerri
Frequently Asked Questions About PLUMB GENIUS
What types of plumbing services does PLUMB GENIUS offer?
PLUMB GENIUS provides residential and commercial plumbing services including water heater services, drain cleaning, slab leak repairs, toilet repair, and water and gas leak detection and repair.
Where is PLUMB GENIUS located?
PLUMB GENIUS is located at 25 s Fretz, Edmond, OK 73007, USA.
What are the hours of operation for PLUMB GENIUS?
PLUMB GENIUS operates 24/7, providing services at any time of the day or night.
Which areas does PLUMB GENIUS serve?
PLUMB GENIUS serves the cities of Edmond, Oklahoma City, and Tulsa, OK.
What payment options are accepted at PLUMB GENIUS?
Accepted payments include American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Is PLUMB GENIUS associated with any reputable organizations?
Yes, PLUMB GENIUS is associated with the BBB, Edmond Area Chamber of Commerce, and American Home Shield.
What plumbing brands does PLUMB GENIUS work with?
PLUMB GENIUS works with brands such as Bradford White, Navien, Kohler, Pfister, American Standard, Moen, and Delta.
How can customers contact PLUMB GENIUS?
Customers can contact PLUMB GENIUS by phone at +1 405-285-0066 or by email at plumbgenius@coxinet.net.
What nearby businesses might customers visit before or after using PLUMB GENIUS?
Customers can visit nearby places like Fairway Plumbing for additional plumbing options, Patio Innovation of OKC for home improvement needs, or The Lark if interested in real estate in the area.
Are there nearby services related to home and auto care near PLUMB GENIUS?
Yes, nearby services include Ed Humes Locksmith Service for security needs, Autoworks Japanese Auto Repair for automotive repairs, and Clean To A T Auto Detailing for car washing and restoration.