Lumber Liquidators

Reviews

• JA

  Jim Aponte

  Sep 10, 2025
  5.0
  I had a great experience at the Lumber Liquidators in Youngstown, Ohio, on South Avenue. I was looking for a specific type of flooring and was worried I wouldn't be able to find enough in stock. The manager, Kyle, was extremely helpful. He checked his inventory and quickly found the exact flooring I needed at another location nearby. Kyle didn't just tell me where to go; he went above and beyond. He called the other store, confirmed they had the material ready, and even made sure they had the staff and equipment to load it for me when I got there. He gave me the manager's name, John, and the address for the other location so I could get there with no problems. Even though flooring can be a big expense, the prices were very reasonable for the quality. The level of customer service I received from Kyle was well worth the cost of the flooring. He made a potentially stressful situation easy and convenient. I highly recommend this location.
• TM

  Tom McGuire

  Aug 19, 2025
  5.0
  Very helpful and friendly. Addison always helps me out with the best product for my projects. Ever since we started using Duravana my installers don’t want to install anything else. Top notch store, I highly recommend them.
• MM

  Melissa M

  Jan 18, 2024
  1.0
  Beware! At our initial visit I was very impressed with this company. The staff at the Boardman location were very nice and seemed extremely knowledgeable. We found a hardwood floor that we loved and they sent a crew out to measure our floors to be redone and we decided to purchase from them. When they were tearing out our old floors they called stating that they didn't realize there was tile in our closet and bathroom and it would be an extra 400 and some dollars for removal. The bathroom floors were covered with floating floor so that was understandable, however, the closet floor was not covered with anything and was clearly visible at the initial visit so they should not have charged extra for that, being it was their mistake. When they began to install the treads for the stairs the subcontractors noticed that the wrong wood had been ordered and had to be reordered. When the new treads came they still did not look right but we were assured it was the right wood. Upon completion of the stairs, the sides of the stair treads were not finished and unfinished wood was left exposed. I tried to communicate this to the worker (who spoke no English) but all they could do was make a phone symbol with their hands and say call LL. LL flooring stated that "they were not used to having stairs that needed finished that way" and it would cost more for the side pieces. Again THEIR mistake not ours. I'm not sure how a flooring company is not used to seeing different types of stairs and our stairs are normal stairs with a hand rail, nothing fancy or abnormal. They are the professionals and should have owned up to their mistake and covered that cost. Again, when the side pieces came they did not match the floors or the stairs but we were assured they were right. Once everything was on you could clearly tell that they did not match the flooring or the treads. So at the end of the job, the stairs don't match the floors, and the side pieces don't match the stairs or the floors. We called to have them fix it and were basically told it was our responsibility per the contract to inspect everything before it went up, which we did but were assured it was right. This company has a lot of little ways to scam people and put the blame on the customer (who are not professional contractors). They sub out to another company that sends workers that you can't even communicate with (nothing against those guys either they did a beautiful job for what it's worth). I just really wish there were more honest businesses out there that own up to their mistakes, because LL flooring is definitely not one of them.
• JM

  John M

  Dec 10, 2020
  5.0
  Awesome, will never buy flooring anywhere else again. If you want a haircut go to a barber, if you want flooring, go to a flooring store.

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