Customers consistently praised the professionalism, friendliness, and knowledge of the technicians, highlighting their ability to explain issues clearly and answer questions thoroughly.
Timeliness
Many reviews noted the prompt arrival of technicians and quick service, especially in urgent situations like heating failures.
Quality of Work
The workmanship was frequently described as excellent, with technicians taking care to respect customers' homes and leave work areas clean.
Communication
While most interactions were positive, some customers suggested improvements in communication regarding service timelines and updates during installations.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, often stating they would recommend Westland and use their services again.
IC
INDIA CARIBE
5 days ago
5.0
ROBERT, YOU ARE THE MAN! THANK YOU FOR FIXING MY KITCHEN PLUMBING. YOU TOOK MY HAND AND HAD ME FEEL THE HOLE IN THE PIPE BECAUSE I AM BLIND AND COULD NOT LITERALLY SEE FIR MYSELF. YOU KEPT ME INFORM OF ALL YOU WERE DOING WHILE YOU WORKED. YOU LET ME KNOW WHEN YOU WERE GOING TO YOUR TRUCK THE TWO TIMES YOU EXITED MY HOME. ADMITTEDLY AND HONESTLY, YOU EXCEEDED YOUR CALL OF DUTY. I ADMIRE WESTLAND HEATING, AIR AND PLUMBING FOR HIRING AN INDIVIDUAL SUCH AS YOURSELF. THANKS AGAIN!
TZ
Towfeq Zarif
Jan 5, 2026
5.0
Fantastic experience with Westland HVAC! Judi went above and beyond she was friendly, attentive, and incredibly helpful every step of the way. Her communication and care made the whole process smooth and stress-free. Highly recommend Westland HVAC for exceptional service!
NC
Natasha Catlin
Jan 4, 2026
5.0
We had both our air conditioner and furnace installed by Westland about 15 years ago and a tankless water heater 3 years ago. Every person from Westland that we have had come to our home or spoken to on the phone has been professional and pleasant to work with!
RK
Richard Kring
Dec 28, 2025
5.0
It was time to replace the sump pumps and back up system. Westland came out with two technicians. They were extremely polite, professional and straightforward. All questions were answered. They were very conscientious of our space and cleanliness. Gave me options after assessing the condition. Jermaine and Paul did a great job, helped me understand each option. They spent extra time (which they apologized for several times) in order to make sure I did not have any extra costs for replacing the existing plumbing to make the new system fit properly. Very satisfied with their work and interaction. Will call them in the future with other work as needed.
AR
Andrea Rice
Dec 17, 2025
5.0
The entire team at Westland were amazing. From my first visit by Christian to the installation by Chad and Ryan, they were kind, professional and a pleasure to work with. They pointed out areas of concern from the previous installation, including the fact that my previous furnace of 22 years wasn’t properly grounded, and made all the necessary repairs. I not only have a new furnace, I have peace of mind knowing my family is safe thanks to their attention to detail and high quality workmanship. Call Westland. (You can thank me later) P.S. loved that they rolled out the red carpet to keep floors clean. They are very respectful and left my home cleaner than when they arrived.
Frequently Asked Questions About Westland Heating, Air Conditioning & Plumbing
What types of HVAC services does Westland Heating, Air Conditioning & Plumbing provide?
Westland offers residential HVAC services, commercial and industrial HVAC new installations, replacements, and repairs.
Does Westland Heating, Air Conditioning & Plumbing offer plumbing services?
Yes, they provide complete plumbing repair services and commercial plumbing.
What are the business hours of Westland Heating, Air Conditioning & Plumbing?
Westland operates 24 hours a day, 7 days a week.
Is emergency HVAC service available at Westland Heating, Air Conditioning & Plumbing?
Yes, they offer 24-hour HVAC emergency services.
Which HVAC brand does Westland Heating, Air Conditioning & Plumbing primarily work with?
Westland primarily works with TRANE products.
Where is Westland Heating, Air Conditioning & Plumbing located?
They are located at 26200 1st St, Westlake, OH 44145, USA.
How can I contact Westland Heating, Air Conditioning & Plumbing?
You can call them at +1 440-871-7525 or email info@westlandhvac.com.
Are there any nearby hardware stores if I want to buy supplies after visiting Westland?
Yes, True Value is a nearby hardware and home improvement store located close to Westland.
What are some nearby professional services and technology companies around Westland?
Nearby professional and technology companies include LOGOS Communications, offering telecommunications and IT services, and TES Engineering providing engineering and public services.
Are there local event planning or art services near Westland Heating, Air Conditioning & Plumbing?
Yes, Automotive Events offers event planning services nearby, and Piano Lessons with Cathy Gilchrist provides music school and art classes close to Westland.