Mad City Windows & Baths of Cincinnati

Reviews

• DC

  Dasia Cheeks

  2 days ago
  5.0
  Hello, just wanted to share our recent remodel. The first photo is our kitchen the first year we moved in and recently had a small table from Amazon where that shelf was. We had cabinets installed, a new sink and countertops, refaced all the cabinets and drawers. We had new drawers installed as well. We met everyone that worked on our install and they were very nice and answered all of our questions. The lead, Jake, and Ahmad did our install over the course of 5 days generally working in the morning til the afternoon. Jake really pays attention to details and thoroughly went over everything with me and I hardly know anything about this line of work. Roy came out a few times to oversee the install and check on us as well. The first guy we met came out and showed us samples, was very genuine, and showed us the outcome on his tablet. We love our new kitchen and we sincerely appreciate them for coming out it was a great experience.
• PD

  Pam Dunsky

  3 days ago
  5.0
  Mad City has been very easy to deal with and everyone from sales to installation to service has been very professional, friendly and responsive. I am very happy with my new showers and bath.
• SM

  Steve Meng

  Mar 7, 2026
  5.0
  Mad City began small which attracted me. I prefer to work with small companies. Turns out the company has become very large, being bought multiple times. However, all communication with Mad City, be it via e-mail, phone calls or on site visits have been fast and professional. Appointments times are kept. When I had a stroke, the office moved our install date (which had been firmly established) to fit into my doctor schedule The two installers, Haddon and Jake made an excellent team. The team leader worked through the inevitable issues that come up on all projects. When a panel gap due to surface roughness was seen. The panel was removed, the gap fiiled, and the panel replaced. Special care was shown in the finish trim install that I would not have been able to do. Mad city has removed many of the difficulties that exist when working with a small scale contractor but do not expect to be making last minute changes to your design after the contract is signed. The material quality is above average, workmanship is good, installation is fast and on time. All this costs more than you think Mad City projects come at a heft cost. Time will give more opportunity to reflect on the project but first impressions are that it is very nice!.
• AL

  Angela Little

  Feb 27, 2026
  5.0
  I had my old tub with tiled walls removed and a walk-in shower installed. They came in removed the old and installed the new all in one day. No mess and no problems just a wonderful walk in shower with grab bars much needed improvement!
• BK

  Brian Kelly

  Feb 27, 2026
  5.0
  Extremely satisfied customer. They did great work with professional people. They took good care of us and made sure we were happy with everything. The replacement shower looks amazing!

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