Feedback indicates a mix of experiences with customer service, with some praising responsiveness and professionalism, while others reported poor communication and lack of follow-up.
Quality of Work
Many customers expressed satisfaction with the quality of work performed, highlighting efficiency and thoroughness, although there were complaints about messy clean-ups and incomplete jobs.
Timeliness
Several reviews noted prompt service and quick response times, but there were also instances of delays and missed appointments that frustrated customers.
Pricing
Customers generally found the pricing to be fair and competitive, with some noting transparency in quotes, while a few expressed concerns about unexpected charges.
Professionalism
Technicians were frequently described as friendly, knowledgeable, and professional, contributing positively to the overall customer experience.
DW
Daniel Wise
Nov 17, 2025
1.0
Abc came out for a sewer repair. the concrete was already broken open and they charged $2800 for a 3 ft section of replacement. Through insurance or not that is astronomical in price. they didnt have to put concrete back but left all the poop soiled dirt in the trench right on top of the soil stack. I called in and all they said was "you dont get to dictate our prices" and she has video and pictures of the project. you would think when you are making roughly $2000 in 4 hours that you would be a little more considerate of the people coming in to work after you. I wasnt going to write a review but the way it was pushed off and no apology or consideration for the other project, I feel like I have to.
*edit after reply*
There is no need to charge the customer more for the weekend work with how much was charged. it was roughly $200 in parts and an hour of labor for 2 guys. to suggest that you did him a favor in that regard is wild.
Secondly you talk about consideration to the contractor, which is funny because you know that if you had to put concrete back, you wouldn't have left all the contaminated soil in the trench and would have to fill it with gravel before doing the concrete. Instead your guys filled the trench back with the contaminated soil. We staged empty buckets and had a dumpster on site. I was just looking for an apology on the phone for being inconsiderate, but after all this stacked up I felt obligated to review.
I would never do that to another company.
JW
Jeanine Wirebaugh
Nov 12, 2025
5.0
We had to have new sewer drains installed outside for problems we've had for years. ABC Drain sent out 2 of the most efficient courteous guys to do the job. We are extremely satisfied with their work and the results, and they worked on the 2 coldest days of this year. ABC drain. Now that we have new drains and are problems fixed we'll miss you, lol.
MB
Mary B
Oct 23, 2025
1.0
We have used ABC over the past few years with excellent service and recommended them. That streak ended last week after a simple faucet change for a remodel resulted in the tech taking the faucet he removed and we intended to reuse. We called the next day to request it be returned and was advised unfortunately it could not be found and they usually remove items. They apologized for the mistake and implemented a new procedure to ask the homeowner if they wanted items removed. Unfortunately, they chose not to offer any restitution for their mistake as we intended to reuse the faucet. A company who doesn’t value repeat customers is surprising in today’s business environment and choices… onto another company with integrity. Good luck ABC.
ES
Erika Schnabel
Sep 30, 2025
5.0
Great, timely service! Kelly was amazing!! I had a bunch of questions, and he answered every one of them until I completely understood what was going on with my plumbing. He clearly explained my bill and the services performed with a great summary of the visit on the receipt. Hopefully, I don’t have any more plumbing problems, but If I do I’ll be calling ABC Drain & Plumbing again.
Frequently Asked Questions About ABC Drain & Plumbing
What are the primary plumbing services offered by ABC Drain & Plumbing?
ABC Drain & Plumbing offers water, sewer, and gas line replacement, main drain cleaning, sewer and drain line cleaning, kitchen and bathroom plumbing, hydro-jetting services, water heater services, and plumbing installation services.
What payment options does ABC Drain & Plumbing accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
What are the regular business hours for ABC Drain & Plumbing?
Their regular hours are Monday to Friday, 8:00 AM to 4:00 PM. They are closed on Saturdays and Sundays.
Does ABC Drain & Plumbing provide emergency plumbing services?
Yes, they offer 24/7 emergency services. Customers are advised to call for an appointment anytime.
Which areas does ABC Drain & Plumbing serve?
They provide residential and commercial plumbing services to Akron, Canton, Cuyahoga Falls, Wadsworth, OH, and the surrounding cities.
Can I contact ABC Drain & Plumbing via email or social media?
Yes, you can email them at office@abcdrain1959.com or visit their Facebook page at https://www.facebook.com/profile.php?id=100063548653822.
Where is ABC Drain & Plumbing located?
Their address is 6740 Ridge Road, Wadsworth, OH 44281, USA.
Are there any nearby places of interest that customers can visit before or after their appointment?
Yes, nearby you can visit Sharon Community Park for outdoor activities, Ridge & Rail - Food, Wine, Spirits for dining options, and Sharon Soccer Fields if you enjoy sports.
What other home improvement or service providers are near ABC Drain & Plumbing?
Nearby businesses include ABC Porta Thrones for septic services, RFD Beaufort Inc for home improvement and construction services, and Forever Fence & Rail for fencing and patio covers.
Are there any pet-related services close to ABC Drain & Plumbing?
Yes, Hunting Ridge Animal Hospital and Plus one grooming are nearby, offering veterinarian and pet grooming services respectively.