Drain Master provides plumbing services, camera plumbing inspections, and hydro jetting plumbing services to the Toledo, Ohio area and surrounding communities. We are a locally owned, family operated company.
Customers consistently praised the professionalism and courteousness of the staff, highlighting their ability to explain issues clearly and provide effective solutions.
Response Time
Many reviews noted the quick response times, with technicians often arriving within an hour of the initial call, especially in emergency situations.
Affordability
The pricing was frequently described as fair and reasonable, with several customers expressing satisfaction with the value received for the services provided.
Quality of Work
Overall, customers reported high satisfaction with the quality of work performed, noting thoroughness and attention to detail in resolving plumbing issues.
Customer Service
Numerous reviews highlighted excellent customer service, with staff being friendly, helpful, and willing to go above and beyond to ensure customer satisfaction.
ZS
Zach Stokes
6 days ago
5.0
Hands down one of the best around!! We had an emergency last night and water was backing up. Called and spoke with Bill at 8 pm all while he was eating dinner. He took the time to answer and help send someone out. Dustin came and unclogged our drains. Then our shower and toilet backed up shortly there after. Again Bill was on it and sent Noah out to jet our main sewer line! Noah was super professional and thorough! You don’t find businesses these days that care about their customers like that anymore. From the whole team, Bill answering the call in our time of need when he didn’t need to, getting Dustin to come out late, and then Noah coming out the next morning to help jet the lines! Amazing crew and even better customer service!!! Highly Recommend!!!
CM
case mccarthy
Jan 21, 2026
3.0
As a local investor and manager we are always looking for new relationships. We were referred drain masters by one of our partners, I can say they show up on time and get the work done for a price that is very reasonable. We had a Tech name Joe, who showed up and did the work great. We had some issues after the repairs have been made that popped up, not a big deal and turned out to be not related to the work done. Joe came back out and fixed, but unfortunately was rude as soon as he picked up the phone to tell us about the repairs and hung up after making it a point that the issues were non related to the work he had did. My reasoning for 3 star is, They do great work, but they may want to reevaluate with customer service end with techs, as moving forward for future projects I will recommend and use a different brand that cares about the relationship with customers and values go above and beyond even. I appreciate the work and time
JB
Jacque Busch
Jan 6, 2026
5.0
Drainmaster (Bill & Sons) are a phenomenal crew. We have been using Drainmaster for 10 years+ They are extremely professional, punctual, knowledgeable very personable and you cannot beat his prices. Not only does he do a great job but an excellent clean up as well. I cannot say enough good things about this company. If you need a plumber Bill is your guy !!
Thank you Bill & Sons for saving the day yet again you are very much appreciated.
Lyndon & Jacqueline Busch
JJ
Jarin Jaffee
Dec 28, 2025
5.0
Been thrilled with our service. Great family company. Come out evenings and weekends. Fair pricing. Very professional and prompt. Happy we found our plumber!
RR
Raddy78
Dec 26, 2025
5.0
Always reliable and dependable. Repeat customer since buying our home. Thank you for your amazing service! Highly recommend! 💪