Question 1

Are you licensed?

Accepted Answer

Yes, Arnold's Home Improvement holds full licensing and insurance. We're also an EPA-certified lead contractor in both Ohio and Michigan.

Question 2

What does it mean to be an EPA-certified lead contractor?

Accepted Answer

Being an EPA-certified lead contractor means our employees who handle lead-based paint have received proper training and certification through an accredited state program. We adhere to established guidelines for renovation project notifications, pre-renovation education, work practices, and record keeping when dealing with lead-based paints.

Question 3

What is significant about Arnold's Home Improvement winning the 2011 Better Business Bureau's Torch Award?

Accepted Answer

Winning the 2011 BBB Torch Award is a significant honor for us. This award recognizes ethical companies in Northwestern Ohio and Southeastern Michigan that demonstrate trustworthiness, honest advertising, transparency, and commitment to their promises. Our entry was evaluated by an independent panel of business and community leaders, and we received the award at the 10th Annual Torch Award for Marketplace Ethics event.

Question 4

Are you and your employees insured?

Accepted Answer

Yes, our company carries $2 million in general and professional liability insurance, as well as worker's compensation insurance. Additionally, all our employees have undergone criminal background checks for your peace of mind.

Question 5

How many years have you been in business?

Accepted Answer

Arnold's Home Improvement began operations in 1990 as Arnold's Roofing. We're proud to have served our community for over 22 years.

Question 6

What is your process for making home improvement projects go smoother?

Accepted Answer

We've developed a unique 7-point value home improvement implementation process to ensure smooth project management and communication. This systematic approach helps projects run more efficiently and provides homeowners with peace of mind throughout the renovation process.

Question 7

Is it true that you do not require payment until I am 100% satisfied with my project?

Accepted Answer

For most projects, we don't require any upfront payment or deposit. Your payment is due only after you're completely satisfied with our work.

Question 8

Do you belong to professional associations?

Accepted Answer

Yes, we're active members of several professional organizations. We maintain an A+ Better Business Bureau rating, hold Atlas Pro Plus Platinum Level Contractor and Owens Corning Preferred Contractor status, and belong to various local business associations including the Professional Remodelers Organization and Home Builders Association of Greater Toledo.

Question 9

Is your office staffed? What are your hours of operation?

Accepted Answer

Our full-time office is staffed Monday through Friday, from 8:00 AM to 5:00 PM. Our professional and knowledgeable staff is available to assist with scheduling free estimates, answering questions, and addressing any other inquiries you may have.

Question 10

Tell me about your home improvement estimators.

Accepted Answer

Many of our estimators have extensive experience within our organization, having worked their way up from other roles. They undergo comprehensive field training and complete Owens Corning's Top of the House program. Our owner, Jason Arnold, is committed to ongoing education, completing at least 30 hours of continuing education every three years.

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