WCCV Flooring Design Center

Reviews

• ST

  Stephen Tedeschi

  Dec 5, 2023
  2.0
  Our new house builder had WCCV put in the carpet in our new house. The installation was done poorly. Bubbles and creases start to appear just after the 1 year install warranty. Dont let them fool you, they bring in cheap labor to knee kick in your whole house when they should be using the proper installation methods. They are not customer focused. Use any other company but them.
• G2

  Good Riddance “Honest with Intregrity” 2021

  Sep 14, 2022
  5.0
  Jake the warehouse supervisor is super at coordinating my orders properly, and others have spoken very highly about his efficiency. Not sure if I would still use this wholesale location if not for Jake’s professionalism, and his ability to take care of an issue promptly.
• KG

  Katie Grabner

  Dec 17, 2018
  1.0
  We built a home and this company was used to source our carpeting through our contractor. The company has been pleasant to work with and we appreciate that. Unfortunately, we have several issues with the carpeting, which this company purchased and sourced. 1). The padding has totally worn down after just one year of living in the home. It is not comfortable to walk on. Furthermore, we can feel all sorts of things under our feet when we walk around. It's uncomfortable and disappointing. 2). The floors were not properly cleaned when it was installed. There is all sorts of debris that we can feel when we walk around. Our contractor just removed a pen from underneath the carpeting. Every time we walk from one room to another we can feel at least 5-6 different sharp items poking our feet. I am sure this is partially contractor related, but also so disappointing to know that we are also walking on drywall and pens too. 3). The pattern on the carpet has completely flattened. It's really unfortunate that after just one year of living in a brand new home, there are heavy traffic marks all over the carpeting upstairs. It is regularly vacuumed. The carpeting pattern and padding have both sunken down in all areas that we walk. We can see the lines of the rug meeting too, which are now all raised because the carpeting and padding have sunk so much. The pattern is almost gone where we walk too. It looks bad, and over time will progressively look worse. As new home owners, we are disappointed in the premium we paid for the carpeting and can only hope that it will properly be resolved. We are now being asked to have this professionally cleaned before being able to move forward with a claim. This seems like an unfair request, as there would not be anyway our issues could be fixed without the subfloors being totally cleaned, as they should have been, and a better padding and new carpeting installed that does not sink so quickly. The cleanliness of our carpeting really has nothing to do with the poor performance and sunken areas and wouldn't solve anything. No one should have to deal with this poor of performance of carpeting in a brand new home. No new homeowner wants to see faded patterns and traffic lines throughout their upstairs. No one wants to step on foreign objects when going to get dressed in the morning or when getting into bed at night. We know things happen, good and bad. Unfortunately, we have not had a good experience on our end.
• TL

  Tonya Land

  Aug 26, 2015
  5.0
  Great company and good customer service.

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