RH
Randall Hunt
Nov 21, 2025
Delong had been my regular heating & ac company, and when my furnace went out, I had another company install a new one, because with my home warranty, it was a few thousand cheaper. Even so, I wanted to keep using Delong because of their (formerly?) good service. The people who installed my new furnace did a bad job. I asked Delong to come out and have a look. Their technician did a great job quickly determining the problem, AND also discovered a leak in the exhaust venting, due to shoddy work from the other contractor. Great, right? Instead of taking maybe 15 minutes to do a simple PVC repair job, they say my furnace must be shut off by law, and that they can’t fix it then, and don’t know when they can, but will get around to it sometime, if I pay them in advance. WTH? It felt like this was “payback” for buying a new furnace from someone else. Am I supposed to throw away $2k just to buy a new furnace from Delong? I’m never using them again. New ownership treats their customers like this?