Gordon Brothers Water

4.9
2584 reviews

About

Water Softening Equipment Supplier
Gordon Bros. Water provides the best solution for your city or well water problem! We are an exclusive, authorized Kinetico dealer, serving seven counties in Northeast Ohio, Western Pennsylvania and West Virginia. We are also an authorized dealer for Pentaire/Fleck, Sentry and Stenner. Our large volume, quantity discount purchasing offers consumers the best price! Financing and lease purchase plans are available to suit every budget. Our representatives are Certified Water Specialists who are knowledgeable about water quality. We maintain ongoing re-certification by the Water Quality Association. Contact us today for your FREE, no obligation in-home water analysis.

Location

Gordon Brothers Water
776 N Ellsworth Ave, Salem, OH
44460, United States

Hours

Reviews

4.9
2,584 reviews
5 stars
2,455
4 stars
82
3 stars
10
2 stars
16
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians and representatives are consistently described as friendly, professional, and knowledgeable, providing excellent customer support.

Efficiency

Customers appreciate the promptness and efficiency of service, with many noting timely arrivals and quick installations.

Product Satisfaction

Many reviews highlight satisfaction with the water systems and their performance, indicating long-term reliability and effectiveness.

Communication

Customers value the clear communication from staff regarding services, options, and maintenance, contributing to a positive experience.
  • DC
    Danielle Clarkson
    2 days ago
    5.0
    Anthony was great! Very professional and knowledgeable. My old set up was from Damascus water and was all over the place, looked like it was thrown in there. Anthony made my new set up look professionally installed. My lines actually make sense now and look like they belong where they are at. He even talked to my husband about our equipment and the benefits and how they outweigh the old equipment we had. He explained how little maintenance our new equipment requires and was very thorough with him explaining how everything works and what needs maintained. Awesome job Anthony!
  • SS
    Scott Stewart
    3 days ago
    5.0
    Lu was on time and very professional! Excellent, friendly service, as always. My experience with Gordon Brothers has been superb so far!
  • BH
    Brandy Hageter
    3 days ago
    5.0
    Great customer service so far. Knowledgeable and very personable. Using them to replace my existing water softner system.
  • ZS
    Zachary Smith
    Dec 22, 2025
    5.0
    Josh was a constant professional. He took my thoughts and words into consideration and also neatly made the water lines because I have some serious OCD. Very well done install and he was amazing with my pets! Do recommend.
  • CO
    Chris Opfer
    Dec 19, 2025
    5.0
    I love my gordon brothers water system that I have owned since 2012. The employees and service are fantastic. I love how my water tastes, my appliances last longer and the system is part of a healthier lifestyle.

Frequently Asked Questions About Gordon Brothers Water

What products and services does Gordon Brothers Water offer?

Gordon Brothers Water provides water treatment solutions including city or well water treatment systems. They are authorized dealers for brands like Kinetico, Pentaire/Fleck, Sentry, and Stenner, and offer financing and lease purchase plans.

Where is Gordon Brothers Water located?

Gordon Brothers Water is located at 776 N Ellsworth Ave, Salem, OH 44460, USA.