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The Basement Doctor

4.9
(1394 reviews)

Business Details

13659 E Main St, Reynoldsburg, OH
43068, United States
(614) 699-2437
https://www.mybasementdoctor.com/?utm_campaign=gmb

About

Home Improvement Contractor

Location

The Basement Doctor
13659 E Main St, Reynoldsburg, OH
43068, United States

Hours

Reviews

4.9
1,394 reviews
5 stars
1,332
4 stars
19
3 stars
6
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Professionalism

Customers consistently praised the professionalism and knowledge of the staff, highlighting their thorough explanations and respectful demeanor.

Communication

Many reviews noted excellent communication throughout the process, with staff keeping customers informed and addressing questions effectively.

Quality of Work

The quality of work performed was frequently commended, with customers expressing satisfaction with the results and attention to detail.

Cleanliness

Several customers appreciated the cleanliness maintained during and after the work, noting that areas were left tidy.

Customer Service

Overall, customers reported positive experiences with customer service, emphasizing the helpfulness and friendliness of the staff.
  • BH
    bruce harris
    Feb 23, 2026
    5.0
    Luke Standerell, our Project Manager, was professional smart clear and very knowledgeable. Luke thoroughly inspected the entire crawl space in exterior building perimeter to establish his project approach and solutions.. Luke walked us through his iPad presentations that were excellent in explaining the process of installation.the presentation options were well presented. Luke reviewed the payment options associated with the work. We have total confidence in his abilities and look forward to working with Luke and his installation team. We highly recommend Luke to all perspective clients. Luke is outstanding!
  • KW
    Karie Whitmore
    Feb 21, 2026
    5.0
    Just wanted to say how happy I was with Charlie Murphy he came out and got my sump pump working on a Saturday morning after it quit working and flooded my basement he was so kind and helpful answering all my questions and communicating all future steps to take to keep my basement from flooding again he definitely went above and beyond called them because my grandparents always used this company as well so glad they are still the same company
  • AR
    Anthony Riebe
    Feb 20, 2026
    5.0
    Kyle, Zach, Sam and Johnny came to my property and knocked out a sump pump install in no time! They were highly professional, efficient and paid great attention to detail of all aspects of the job. I also had the pleasure of working with Amber, Tracy, and John Hickey on the front end of the project. Everyone was top notch with great communication. I really appreciate the whole team that I worked with and would highly recommend them to anyone.
  • DK
    Dave Kishler
    Feb 19, 2026
    5.0
    The Basement Doctor team did a great job replacing a cracked cast iron sewer pipe with PVC in our 1920s home. Rob discovered a crack during pre-inspection for an upcoming basement wall and drainage project. Further investigation revealed multiple cracks and leaks in the pipe that ran inside the wall between the upstairs bathroom to the basement. Rob and Charlie worked with us to define and scope the problem. Rob and team completed the replacement with the least possible damage and worked collaboratively to solve some unexpected issues along the way.
  • JB
    John Bryan
    Feb 16, 2026
    5.0
    I had a fantastic experience with The Basement Doctor. Evan and his team were extremely friendly, professional, and easy to work with. Evan made sure everything was explained clearly to me – always inquiring if I had any questions. Evan, along with Danny, Jonny, and Dalton completed the work remarkably fast given what the job entailed. And, considering they had to break up concrete, I was amazed at how clean they left the basement. They hung plastic sheets, carefully covered everything, and went above and beyond to keep dust off the surrounding areas. Beyond the quality and efficiency of their work, the entire crew was kind and respectful. That goes a long way in my book. I highly recommend The Basement Doctor and especially Evan and his team.

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