Business Details
About
Plumber
Roto-Rooter is a full-service plumbing, drain cleaning, and water cleanup company. We specialize in emergency same-day service and can handle any job from a clogged toilet to a full sewer replacement and everything in between.
Location
Roto-Rooter Plumbing, Drain, & Water Restoration Service
7600 Freedom Ave NW, North Canton, OH
44720, United States
Hours
Reviews
4.8
2,111 reviews
5 stars
1,928
4 stars
113
3 stars22
2 stars15
1 star
33
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians were frequently described as professional, knowledgeable, and courteous, providing clear explanations of services.
Timeliness
Many customers appreciated the prompt response times, with several reviews highlighting same-day service.
Communication
While some customers praised communication, others expressed concerns about lack of clarity regarding service details and scheduling.
Cost Concerns
Several reviews mentioned that services were perceived as expensive, with some customers feeling overcharged for the work done.
Customer Service
Overall, customer service was highlighted positively, especially in cases where issues arose, with management stepping in to resolve complaints.
- DKDorsee Kemp3 days ago5.0The work was completed on time and in a very professional manner. We have used Roto Rooter for several jobs over the past few years and are very satisfied with their service.
- MCMarina CarnesNov 14, 20255.0Drain in toilet-not pleasant. Wouldn't flush. Cassidy on phone very pleasant and sweet. Brandon came out. Fixed problem quickly. He was very kind and helpful. He was a very friendly young man.
- SGSebastian GilNov 12, 20255.0William was amazing and explained everything we needed to know about what happened and what we were signing for. He was very friendly and a hospitable professional! Thank you for your help and expertise!
- MAMa. Sol ArancibiaNov 12, 20255.0Very professional company. They took care of our problem very fast and in a professional way. Chad and Marck were very polite and they did a really good job. I would recommend the company and I would use it again.
- GWGlenn WeberOct 21, 20251.0Work that was completed for the mitigation was done well and professionally. Despite being asked to be called or sent a text on an arrival time I did not receive one and instead just got a knock on the door which made planning around the schedule difficult. One of the days, I had planned for them to arrive in the morning so that they can get whatever they need done to continue my day. They ended up showing up in the afternoon due to an “urgent job” and therefore I needed to change my schedule to accommodate for it. The only communication I got about their late arrival was when I had reached out to the manager about it. When I asked about my clothes getting cleaned, the manager said he would get me in contact with someone who would be able to help with getting the clothes cleaned. It was not explained that the work would be going through Roto-Rooter and not insurance, which had Roto-Rooter charge me 20% of the bill from the people cleaning the clothes all for just getting my contact information to the company that would be cleaning the clothes which led to me getting closer to my insurance limit which led me to spending more money out of pocket. Overall did a good job with cleaning out the sewer line, mitigating the issue and fixing the problem for the sewer line just wish communication was better to understand to avoid the 20% fee for getting me in contact with the company to get my clothes cleaned. Total cost for the water clean up, mitigation, clothes being cleaned, and the 20% fee from Roto-Rooter was around $9.5k. The cost to get the drain and sewer line initially cleaned out was around $500. The cost to replace the sewer line, which required them to tear up the retainer wall, throw the bricks into a pile in my front yard cost me around $21k as well. Below photos is from before and after of the work when I was able to view it and I had already started to move some bricks down to start to rebuild the wall
Frequently Asked Questions About Roto-Rooter Plumbing, Drain, & Water Restoration Service
What services does Roto-Rooter Plumbing, Drain, & Water Restoration Service offer?
They provide full-service plumbing, drain cleaning, and water cleanup, including emergency same-day service from clogged toilets to full sewer replacements.
Where is Roto-Rooter Plumbing, Drain, & Water Restoration Service located?
They are located at 7600 Freedom Ave NW, North Canton, OH 44720, US.
What are the operating hours of Roto-Rooter?
They operate 24 hours a day, 7 days a week, providing around-the-clock service.
How can I contact Roto-Rooter Plumbing, Drain, & Water Restoration Service?
You can call them at +1 330-333-9006 or email mary.fickes@rotorootercanton.com.
What payment methods does Roto-Rooter accept?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Since when has Roto-Rooter been established?
Roto-Rooter has been serving customers since 1935.
Is there a website where I can learn more about Roto-Rooter services?
Yes, more information is available on their website at https://www.rotorooter.com/.
What nearby places can I visit before or after my plumbing service at Roto-Rooter?
You can visit Stark State College for educational events, or enjoy some recreation at SkyMax Trampoline Arena and Rubber City Weightlifting nearby.
Are there any nearby stores where I can get building supplies or automotive parts?
Yes, White Cap is a nearby building supply store, and Carquest Auto Parts and Redmonds Parts & Supply offer automotive parts and services.
What nearby recreational or fitness venues are close to Roto-Rooter?
Nearby fitness and recreation venues include Sky Max gym, SkyMax Trampoline Arena, Lucas Training Fitness Studio, and Rubber City Weightlifting gym.