Business Details
About
Plumber
Roto-Rooter is a full-service plumbing, drain cleaning, and water cleanup company. We specialize in emergency same-day service and can handle any job from a clogged toilet to a full sewer replacement and everything in between.
Location
Roto-Rooter Plumbing, Drain, & Water Restoration Service
7600 Freedom Ave NW, North Canton, OH
44720, United States
Hours
Reviews
4.8
2,148 reviews
5 stars
1,963
4 stars
113
3 stars23
2 stars15
1 star
34
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently displayed professionalism, politeness, and knowledge during service calls.
Timeliness
Customers appreciated the prompt response and timely arrival of technicians for service.
Communication
While many reviews praised clear communication, some customers expressed concerns about lack of clarity regarding service processes and pricing.
Quality of Work
Overall, customers were satisfied with the quality of work performed, although a few noted issues with follow-up and thoroughness.
Pricing Concerns
Several customers felt that the pricing was high, with some expressing concerns about being upsold or not receiving clear estimates.
- NKNicholas KellerJan 6, 20265.0Chad and Bernard were awesome! They were in and out in under an hour and made sure to go over and explain all the work that was done for my water restoration. I'd give them 10 stars if I could!
- AJAshley JohnsonJan 4, 20265.0I had a great experience . We been trying to snake our drain for awhile to try and get it unclogged and couldn’t get it . I called them to come out to see if they can get it and he came in and got it in like 20 minutes 😊
- SFShelly FosterDec 31, 20255.0The young gentlemen that came and fixed our clogged drains were fantastic! They were very knowledgeable and let us know step by step what they were doing! They explained everything before hand and then took us around to the drains afterwards to show us they were running clear. I will definitely call again if we need their service!
- MRMia RodriguezDec 28, 20255.0Mark came out & was extremely professional & had our sinks unclogged in no time. He also let us know about potential issues to look at for in the future. Not sure if we can request certain people when getting work done through Roto-Rooter but if we can, we will always ask for Mark!!
- EEEmily EvansDec 16, 20251.0Back in July of 2024, I had a sewer blockage from roots in my main sewer line. After Roto Rooter came out and started working on my line, they suggested I replace three sections of my main sewer line. Through their financing company they are partnered with, I maxed out what I could borrow and paid in cash the rest which would only repair two sections. They said they would do the two worst sections and leave the third. With them not doing the third section, they told me I should not have any issues for a long time. Just that first time of them coming out, I was charged a little over $15,000 and that is not including clean up or asphalt repair. Now as of December 2025, I am having issues again. I called Roto Rooter again to see what’s going on. They suggested replacing another section. Just for them to replace one more section, is an additional $10,000. I decided to call another company just to see what they would say. I did not want to keep having a sewer issue every 1-2 years. I had another company come out and recommend to replace the whole outside line. They informed me that it is not recommended to replace a sewer line section by section. They only charged me $8,500 to replace the whole outside line from my house to the road. That includes them replacing my asphalt. When Roto Rooter came to my house in July of 2024, they made me feel like they needed to fix my sewer line that day. I felt pressured to just do what they said and not get quotes from other companies. Everyone that I spoke to at Roto Rooter was extremely nice. I honestly believed they had our best interest. Now I feel like they are a scam. It is not even the price that upsets me. It is the fact that they try to tell me that replacing section by section is better for me as a customer but really is just ensures that they will need to come back out again.
Frequently Asked Questions About Roto-Rooter Plumbing, Drain, & Water Restoration Service
What services does Roto-Rooter Plumbing, Drain, & Water Restoration Service offer?
They provide full-service plumbing, drain cleaning, and water cleanup, including emergency same-day service from clogged toilets to full sewer replacements.
Where is Roto-Rooter Plumbing, Drain, & Water Restoration Service located?
They are located at 7600 Freedom Ave NW, North Canton, OH 44720, US.
What are the operating hours of Roto-Rooter?
They operate 24 hours a day, 7 days a week, providing around-the-clock service.
How can I contact Roto-Rooter Plumbing, Drain, & Water Restoration Service?
You can call them at +1 330-333-9006 or email mary.fickes@rotorootercanton.com.
What payment methods does Roto-Rooter accept?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Since when has Roto-Rooter been established?
Roto-Rooter has been serving customers since 1935.
Is there a website where I can learn more about Roto-Rooter services?
Yes, more information is available on their website at https://www.rotorooter.com/.
What nearby places can I visit before or after my plumbing service at Roto-Rooter?
You can visit Stark State College for educational events, or enjoy some recreation at SkyMax Trampoline Arena and Rubber City Weightlifting nearby.
Are there any nearby stores where I can get building supplies or automotive parts?
Yes, White Cap is a nearby building supply store, and Carquest Auto Parts and Redmonds Parts & Supply offer automotive parts and services.
What nearby recreational or fitness venues are close to Roto-Rooter?
Nearby fitness and recreation venues include Sky Max gym, SkyMax Trampoline Arena, Lucas Training Fitness Studio, and Rubber City Weightlifting gym.