Roto-Rooter Plumbing, Drain, & Water Restoration Service

Reviews

• SB

  Stephanie Blair

  Mar 6, 2026
  1.0
  These people are a rip off after taking almost 3000 from me to put a hole in my wall then not even fix it and didn't even put my cabinets back together. Very unprofessional would never recommend them to anyone and would never use them again just terrible
• KH

  Kevin Huntley

  Mar 6, 2026
  1.0
  To many excuses 1 tech 2 supervisors Noone wanted to listen once they found dirt in th line that was it. To be fair they charged me nothing but I had to get another company that preformed the service .
• BE

  Bud Edgell

  Feb 28, 2026
  3.0
  Let’s start with the drain, excellent results clearing the drain. But there clean up was not very good, I had black marks all over my doors and pipes in the basement, my dryer was unplugged so they could plug in there drain cleaner and the cord was left behind the dryer on the floor. My pipe coupling they took apart will need to be realigned and retightened it’s leaking The drain cover in the side of my tube was not put back correctly and is loose As a home owner I will assume responsibility for all this and remedy all the issues. But my drains are clear.
• CC

  Crystal Casto

  Feb 26, 2026
  5.0
  Brandon & Tristan from Roto-Rooter came out to save the day again!! Aaron A. assured he could have him come out since he worked on this hell of a situation that we have been put through. Omni Fiber had a company contracted to put their lines underground and blew through our (and our neighbors) sewer line. We have been dealing with the fallout for over a week now. What we didn’t know was that the same damage from the fiber optic project also caused the drain in our garage to back up with mud/sewage and he just came and fixed it. Did not leave until he knew everything was good to go! Roto-Rooter, Aaron A & his team have been a blessing through such an awful time! Our hearts go out to the many other residents in the Louisville area dealing with similar issues.
• CC

  Crystal Casto

  Feb 23, 2026
  5.0
  My husband and I do not have enough words to express the team that we had! Brandon, Kacey, Aaron, and many others worked with us on a nightmare that Omni Fiber created for us. They blew through our sewage line creating a backflow into our home creating damage to the inside of our home. They never mentioned it and this team at Roto-Rooter stayed with us and walked us through this to prove that they were the ones that created this damage. They have provided support we would have never imagined in a situation that was a complete nightmare. They were so responsive and helpful and have continued to be beyond anything we would have ever imagined with a plumbing company. They were the first to respond and get out to our home in the middle of the night and are still working with us till this is all resolved. We will continue to use Roto-Rooter for all our future plumbing needs and will tell everyone we know to use them, could not have been blessed with a better team in such an awful situation.

Frequently Asked Questions About Roto-Rooter Plumbing, Drain, & Water Restoration Service