Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Reviews

• KG

  Kristi Gacek

  1 day ago
  1.0
  I called to make an appointment to have the footer tiles around my home inspected with a camera. It took 3 days for the individual to call me back to schedule. We scheduled for the next afternoon. He did not show up at the appointed time. I gave 30 minutes grace and then called the main number. I was told he was still on his previous job, and they had sent him a text to let me know an ETA. I was never contacted. I called the next day and let them know this. The individual on the phone tried to call said tech again, and when he did not answer, she said she left a message for his manager. That was 4 days ago, and still no call. Needless to say, I have an appointment with another company. From start to finish, my experience with Medina Roto Rooter was unprofessional and extremely disappointing.
• JS

  Jeffrey Stack

  6 days ago
  5.0
  GM Aaron and his Medina Team are to be commended for their outstanding service of our family. They truly partnered with us and attacked our problem as if it was their own. Our family wants to extended our sincerest appreciation to GM Aaron and his skilled team.
• MN

  Melinda Nelson

  6 days ago
  5.0
  The technician, Joseph Farkasofsky was excellent. He did a wonderful job installing the water softener, toilet, shower repair and shut off valves, and added an additional part for the water heater. His copper plumbing work was outstanding! He takes great pride in his work. He also did basement drain clean-out and downspouts clean out around the house. He had a great personality and did a great job of clean up after all the jobs were complete.
• DM

  Doug Morris

  Apr 22, 2026
  5.0
  Our service technician Joseph was polite and easy to work with. He explained our options and described what worked best for our plumbing situation. I would be happy to have him work on any other problems that might pop up in the future.
• CB

  Crystal BlueStar

  Apr 3, 2026
  1.0
  Since my partner (Maxwell) and their review didn’t explain some things, I’ll throw my hat into the ring, too. It wasn’t just laziness on the part of the plumbers, it was gaslighting, plain and simple. I wasn’t even the one who paid for it, and even I felt ripped off. When you’re spending 200 dollars on someone simply bringing a snake and only getting someone painfully pounding it down the drain a couple times, without a camera, it was bad enough. What happened after was far more egregious. Since, assumedly, they thought we didn’t have anyone to back us up over it, they made up a story about there being a “sewer slump”, and that they needed further investigation (more money, near $900 to even get a whiff of a solution. They also said they couldn’t do anything further because of the lot owners denying it (so which is it?). This is relevant later. After they left—because I’m definitely not helping in forking over nearly a thousand dollars on a maybe—I contacted my family. My mother (bless her) was told a completely different story when she contacted them, they never mentioned a “sewer slump”, and when she asked our lot owners herself about Roto Rooter contacting them, they did not. Stepdad comes over, and he’s able to fix it himself near immediately. It was a clog, and that was all.

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