Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Reviews

• TI

  Tom Isenhart

  3 days ago
  2.0
  (Friday)Tech on site this morning was great. He was not able to finish the work and called his supervisor. Now waiting on supervisor to arive this afternoon to assist in the drain clearing. Friday evening supervisor called at 4:30pm to set up a time for Saturday. Agreed time was 11am. It is now 1:25 and no show or call. I did call the office at 11:15.
• DM

  David Mason

  4 days ago
  4.0
  Very professional techs courtesy respect explained everything they would have to do every body was so nice thank you everyone God bless you all
• SM

  Shelby Mitchell

  Feb 2, 2026
  5.0
  Another great job done by you guys. Joe came in was extremely professional very sweet and communicated the issue very well for me. Joe deserves a kudos for the amazing customer service!
• EE

  Erica

  Jan 28, 2026
  1.0
  First kid showed up and had no clue what he was doing. Definitely not sober. Second guy pretended to work on the issue and then fed us some bull about it being how our pipes were put in. Ended up having to call someone else. It was a clog. Just like we tried to tell roto. They did not want to work in the cold and saw an easy day. 😒
• TM

  Texas Magnolia

  Jan 25, 2026
  5.0
  Roto-Rooter will go so far beyond the call of duty…The Tech is a warrior! After dealing with a loss of water due to multiple water main breaks in Brunswick, Ohio; upon restore while doing a load of laundry, water flooded out my laundry room and toilet wouldn’t flush. As a longtime customer of Gene’s Refrigeration I called (Saturday @ 3:00p.m.). Unbeknownst to me I was talking to AI. An emergency appt was set for 4-9pm. Again, no water, no flushing. At 9:30pm - No Show. I called Gene’s, this is when I discovered I was talking to an AI system. I called Roto-Rooter and the phone was answered by a real person! Although it was going on 10:00pm; we were relieved that a Plumber could help us and he did! Midnight, Our Technician John M. was knowledgeable, professional and no nonsense. We were truly lucky John arrived on the job. It was not an easy job since we had a major blockage due to roots in the pipes. Most Technician’s would have given up and said “that’s all I can do”. It was 2:00am; John completely cleared the line and, would not leave until everything was verified and draining well. We were in a terrible situation. It was January 24th, the snow/ice storm was moving in. We couldn’t use water. To wait most of the day and into the night for a No Call/No Show from Gene’s Refrigeration. One call to Roto-Rooter and get a quality Technician as John? A new, forever Customer!

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