Business Details
About
Air Conditioning ContractorAir Duct Cleaning ServiceAir Quality ConsultantBoiler SupplierHeating ContractorHVAC Contractor
We’ve been doing business with Massillon, North Canton and Canton heating and cooling customers since 1985. Whether you need your annual tune-up, a service call or a new system, our team has you covered! Quality services all makes and models of all types of HVAC equipment including furnaces, air conditioners, heat pumps, boilers and ductless mini-splits. And because we’re a locally-owned family business, we consider our customers as our neighbors and friends. We want to build a long-term relationship with every customer we serve. That means we’ll treat you like we would want to be treated – with fairness, respect, and integrity.
Location
Hours
Reviews
4.9
1,023 reviews
5 stars
954
4 stars
35
3 stars10
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional demeanor of the technicians, highlighting their willingness to answer questions and provide thorough explanations.
Service Reliability
Several reviews noted issues with scheduling and communication, including missed appointments and lack of follow-up, leading to frustration among customers.
Technical Expertise
Technicians were frequently commended for their thorough inspections and ability to diagnose and resolve issues effectively, with many customers expressing satisfaction with the quality of work performed.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that charges for parts and service were excessive compared to competitors.
Overall Satisfaction
Despite some negative experiences, many customers reported high levels of satisfaction with the overall service and expressed a willingness to recommend the company.
- CBCraig BurdetteNov 4, 20251.0Called on Monday October 27th set a service appointment up for that following Monday November 3rd. Was charged for the service on October the 27th. On Monday the 3rd i was contacted 1 hour before my service and left a message that they needed to reschedule my appointment. I called in and my information was taken and I was promised a call back. No call back for over 24 hours and which time I called in again and told them what was going on. They promised a call back to get my money refund. No call back after 4 hours. I called in again to find out what was going on at which time they finally told me that I would receive a refund. Very unprofessional and very rude some of the people I spoke with. I didn't cancel my appointment they did. I just wanted to get my hvac checked out. I'm not sure how a company can take your money and then not show up to do the job. No real apology for not calling back either. No offer to make it right but at least I did get my money back. I guess think about these things when you decide who you pay your hard earned money to.
- TPterry pritchardSep 5, 20255.0Technician Steve W performed a very thorough inspection of our A/C unit. The coils were very dirty and he flushed them and said that our unit should perform much better . He spent over 2 hours checking all the parts to our unit . Thank you for a very thorough inspection
- CCClintJul 29, 20255.0Josh did a great job with service call, outstanding service and knowledgeable willing to answer all questions! He was on a mission to get the job done from the time he arrived till departing! Great job.
- MSMichael SantucciJul 27, 20251.0Waste of time and money. I had them come out to do a diagnosis because they were "cheaper" than the competitor. Tech came out and pointed out other items that did not pertain to the issue. I wouldn't have minded this except after over 3 hours he did not give me a solution nor an estimate yet I still had to pay. He stated he would have to schedule project managers to come out to give me any info. The next company I used found an issue within 20 min and had a resolution for me with an accurate estimate. Pay a little more initially so you don't get scammed by this company. Note regarding the response from owner: Notice the notes are only observations without any definite solution. I asked the tech for a solution to what he saw and a price and he said he cannot provide either of those things. An estimate, especially one that is paid for, should include at least a game plan of how to fix the problems. I paid money for the tech to point out issues that I could have told him about without him looking at anything.
- JWJames WalkerJul 26, 20255.0After another company's employee declared my aging A/C unit unrepairable, Cody from Quality spotted its bad capacitor immediately and replaced it with with an American made one. Problem solved. However, after my asking him to have a look at my furnace, Cody spotted a failing blower motor (oil) and photographed the cracked heat exchanger on my 27-year-old unit. I'll have my new Trane furnace installed very soon. By Quality, of course.
Frequently Asked Questions About Quality Heating & Cooling
What types of HVAC services does Quality Heating & Cooling offer?
Quality Heating & Cooling provides services for all makes and models of furnaces, air conditioners, heat pumps, boilers, and ductless mini-splits including tune-ups, service calls, and new installations.
How long has Quality Heating & Cooling been serving the Massillon area?
They have been serving customers in Massillon, North Canton, and Canton since 1985, providing reliable heating and cooling services.
What are the business hours of Quality Heating & Cooling?
Quality Heating & Cooling is open 24 hours a day, seven days a week, providing round-the-clock service to customers.
What payment methods are accepted at Quality Heating & Cooling?
They accept American Express, Visa, MasterCard, Discover, cash, check, financing, and invoicing options.
Is Quality Heating & Cooling a locally owned business?
Yes, Quality Heating & Cooling is a locally owned family business committed to treating customers like neighbors and friends.
How can customers contact Quality Heating & Cooling for service?
Customers can reach them by phone at +1 330-574-7172 or email at service@qualityheatingandcooling.com.
Where is Quality Heating & Cooling located?
They are located at 1242 Lincoln Way E, Massillon, OH 44646, USA.
Are there any local dining options near Quality Heating & Cooling?
Yes, nearby dining options include Fazoli's, KFC, Donut Connection, and Papa John's Pizza, where customers can enjoy a meal before or after their service appointment.
What coffee or convenience stores are close to Quality Heating & Cooling?
Nine to Five Coffee Mart is a nearby coffee shop and convenience store, perfect for grabbing a quick beverage or snack.
Are there any pet services near Quality Heating & Cooling?
Yes, Pawsitively Pampered Pooch-Groomer's Page offers pet grooming and other pet services nearby.