Many customers reported poor customer service experiences, including lack of follow-up and unresponsive staff.
Installation Quality
While some customers praised the professionalism and efficiency of the installation crew, others reported issues with improper installation and cleanup.
Product Quality
Feedback on the windows varied, with some customers expressing satisfaction with the quality and durability, while others experienced significant issues such as air leaks and improper sizing.
Pricing
Customers frequently noted competitive pricing as a positive aspect, often highlighting it as a reason for choosing Window World.
Communication
Several reviews mentioned issues with communication regarding scheduling and service expectations, leading to customer frustration.
LN
Linda Niemeier
Oct 24, 2025
1.0
Zero stars!! Sales Rep was a NO SHOW! He called about 10 mins before the appt and said his car wouldn’t start and he was waiting on someone to come help him. I called him back an hour later and said we weren’t waiting any longer. He said okay. He did not even ask me to reschedule. Moving on to another company.
JM
J. Moore
Oct 15, 2025
1.0
Window World Dayton was unable to do about half the work we needed done and tried to pressure us to get done what they wanted to do. From top to bottom, our experience with them was that their customer service is non-existent. Condescending and rude is the nicest that can be said, both about their person that came out to quote and office staff. They must not need business since they clearly don't care about getting customers.
DT
debbie thomaß
Jul 17, 2025
5.0
Highly recommended. Very professional and efficient. Was on time for all appointments I needed. Will be using them again when I replace the rest of my windows.
AR
Angela Roy
May 18, 2017
5.0
We had seven windows put in. They were prompt on time very quick..neat professional..awesome job..will use them again!
Frequently Asked Questions About Window World of Dayton
What types of Payment methods & Financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations, it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Generally, replacement windows can be installed within 4-8 weeks from the date that the final measurements are taken. The type of window being installed and type being removed helps determine the amount of time needed to complete the job. On average each window takes about 30-60 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
Window World replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as they arrive for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. As a first step, we recommend you visit the Support page of our website for troubleshooting tips and advice on correcting common issues.
What payment methods and financing options are available at Window World of Dayton?
Window World of Dayton offers payment via cash, check, and financing options subject to approved credit, which may vary during promotional periods. Contact them directly for current options.
Are replacement windows installed from the inside or outside?
Most replacement windows are installed from the outside, though some situations may require inside installation. The installation expert will assess and explain the best approach on installation day.
Does Window World of Dayton install replacement windows year-round, and will I lose heat or cooling during installation?
Yes, windows are installed year-round with an average installation time of one day. Crews install one window at a time, minimizing heat or cooling loss. Energy savings from new windows compensate for any temporary loss.
How should I prepare my house for replacement window installation?
Remove curtains, blinds, and window treatments. Security sensors should be deactivated by your security provider. Provide clear access to windows and remove wall decorations near windows.
How long does the replacement window process take from order to installation?
Windows can be installed within 4-8 weeks after final measurements. Each window typically takes 30-60 minutes to install, with trim and cleanup requiring additional time, usually completing in one day.
What warranty does Window World of Dayton offer on replacement windows?
They provide an all-inclusive limited lifetime warranty on their replacement windows. Contact them for detailed warranty information.
What happens to my old windows after installation?
Old windows are removed and properly disposed of after new window installation. If you want to keep your old windows, notify the installation crew upon their arrival.
What should I do if there is an issue with my windows after installation?
Visit the Support page on their website for troubleshooting tips and advice, as many common issues can be easily corrected without indicating a defect.
Are there any nearby places I can visit when coming to Window World of Dayton?
Nearby places include Countertop Connection LTD for countertop installations and Circle K for gas and convenience needs. Both are conveniently located nearby and can complement your home improvement errands.
What automotive services are close to Window World of Dayton that I can use before or after my visit?
Nearby automotive services include U-Haul Neighborhood Dealer for truck rentals and Sandy's Auto & Truck Service for roadside assistance and towing—helpful if you need vehicle support during your visit.
Are there local home improvement services near Window World of Dayton?
Yes, nearby home improvement services include Bauer Roofing Siding Windows and Doors and Seiter Services LLC for HVAC services, which can complement your window installation projects.