Brand Certified
The Waterworks
4.7(2145 reviews)
Certified by The Waterworks • Feb 22, 2026
Business Details
550 Schrock Rd, Columbus, OH
43229, United States
Certified by The Waterworks • Feb 22, 2026
(614) 232-2222
Certified by The Waterworks • Feb 22, 2026
https://thewaterworks.com
Certified by The Waterworks • Feb 22, 2026
About
Certified by The Waterworks • Feb 22, 2026
PlumberEmergency PlumbersSewer & Drain CleaningHVAC ContractorGrease TrapsDrainage ServiceBackflow PreventionLeak Detection ServiceSeptic System ServiceWater Purifiers
The Waterworks is a privately-owned and full-service plumbing company in Columbus, Ohio, founded in 1986. We want you to be 100 percent satisfied with your entire experience...from the time you place a call, to the time our technician leaves your home or business. As Central Ohio's leading full-service plumbing, drain cleaning, heating, and cooling company, we offer a variety of plumbing and HVAC services to both our residential and commercial customers. Our company offers superior response times and the strongest guarantees in the industry to make sure this is always the case. Call our certified, trained technicians for your plumbing, drain cleaning, and heating & cooling services. Better care. Better value. Better results.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Certified by The Waterworks • Feb 22, 2026
Hours
Certified by The Waterworks • Feb 22, 2026
Reviews
4.7
2,145 reviews
5 stars
1,916
4 stars
73
3 stars22
2 stars23
1 star
111
What are people saying?
AI-generated from recent customer reviews
Communication
Customers appreciated the prompt and effective communication from the staff, although some noted a lack of updates during service appointments.
Professionalism
Technicians were frequently described as professional, courteous, and knowledgeable, providing thorough explanations and quality service.
Timeliness
Many reviews highlighted the company's ability to respond quickly to service requests, especially in emergency situations.
Pricing Concerns
Some customers expressed dissatisfaction with perceived price gouging and lack of transparency in pricing for services.
Overall Satisfaction
Overall, customers reported high satisfaction with the quality of work and service provided, often recommending the company to others.
- APAbdurrahman Pilak2 days ago5.0We called a few plumbers for the same issue at Horizon High School. They all came, inspected the problem, and left after giving us repair quotes. Thomas from Water Works was different. He carefully examined the issue, explained how the system works in detail, and offered a very effective solution. He didn’t just give us a quote — he took the time to help us understand the problem and then fixed it properly. We truly appreciated his professionalism, knowledge, and clear communication. Highly recommended!
- MGMaria Gardina3 days ago5.0The whole experience with Waterworks was positive. I called during the weekend and spoke to a representative and scheduled a service call for Monday. They arrived at the time that was promised and a call was made 30 minutes prior to arrival. The technician was courteous and explained what potentially could have occurred and what options I would have. Service call was completed and I am very satisfied with the entire process.
- JWJack Webster6 days ago5.0The technician was very polite and knowledgeable about his job. He did an excellent job and was very enthusiastic about his work.
- MHMelodie HendersonFeb 16, 20265.0Water Works was recommended by our condo management Company to have our broken gas stove disconnected from the gas line and the gas line capped. Getting a timely appointment was easy and the team that did the work showed up on time and did a good job.
- AMalbert mesquidaFeb 5, 20265.0My intention was to have sent this email a few days ago, but it is only now that I have the opportunity to do so. I want to express my appreciation to Waterworks for the prompt response to our request for emergency services on Tuesday 1/27 and especially to Mat Ball, the technician who, despite weather conditions, made it to our home early that morning. Mat was knowledgeable and diligent and took care of the situation in a timely and professional manner. When the job was completed, he walked us through all that was needed to get it done. Many people take care of business, what sets Mat apart is the pleasant demeanor he exhibits while performing his responsibilities. Great Job, J.A.Mesquida
Frequently Asked Questions About The Waterworks
Do you provide quotes or estimates over the phone?
No we do not, and here's why: our best practice is to get a technician on site to fully determine the scope of the work. The tech will provide all pricing prior to beginning any work. We do not charge a service call fee or dispatch fee to get the technician on site.
Do you provide heating and cooling services?
We do! The Waterworks services all makes and models of systems and offers a free second opinion on another competitor's quote. We have saved some homeowners thousands of dollars.
Brand Certified Facts from The Waterworks
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Certified February 22, 2026Yext Knowledge Graph
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