Business Details
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The Waterworks is a privately-owned and full-service plumbing company in Columbus, Ohio, founded in 1986. We want you to be 100 percent satisfied with your entire experience...from the time you place a call, to the time our technician leaves your home or business. As Central Ohio's leading full-service plumbing, drain cleaning, heating, and cooling company, we offer a variety of plumbing and HVAC services to both our residential and commercial customers. Our company offers superior response times and the strongest guarantees in the industry to make sure this is always the case. Call our certified, trained technicians for your plumbing, drain cleaning, and heating & cooling services. Better care. Better value. Better results.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.7
2,126 reviews
5 stars
1,893
4 stars
73
3 stars22
2 stars23
1 star
115
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as courteous, professional, and knowledgeable.
Communication
Customers expressed a desire for improved communication regarding appointment times and service updates.
Timeliness
Many reviews highlight the promptness of service and technicians arriving on time.
Pricing Concerns
Some customers reported issues with perceived price gouging and lack of transparency in pricing.
Emergency Services
The company is praised for its ability to respond quickly to emergency plumbing situations.
- DEDorie EisenmanJan 5, 20265.0I needed to have a new kitchen faucet installed. Waterworks was recommended to me by a friend. Just to be sure I checked out their reviews online, which added up to 4.7 out of 5 stars. I called at 7:45 a.m. the day after New Years Day (a Friday morning), and an actual human, who spoke understandable English, answered. I explained my problem, and she checked that day's scheduled openings, of which there were none. That didn't surprise me, but then I was happily surprised when she offered me an appointment Monday morning. I happily booked it, and, sure enough , Kameron showed up right around 8:30. After some show and tell on my part, he quickly, efficiently, and professionally got to work. He found that I needed new hot and cold water shut-off valves with new 1/4-turn angle stops for improved serviceability, which I authorized him to do after showing me the problem. He was most polite, personable and respectful to me and of my home, and knowledgable, finishing the job in a timely manner and to my complete satisfaction. I am putting Waterworks (and Kameron) on my speed dial for any future needs. Can't recommend them highly enough!
- TATonya P AlexanderJan 3, 20261.0It’s been over 15 hours since the initial “emergency “ call was made to this company. We were told it was escalated multiple times and that someone would return the call….nothing! Absolutely nothing has been done, This is a commercial contract and you better believe they will be looking elsewhere for DEPENDABLE SERVICE! I have never experienced such a ridiculous amount of BS in my life. If they can’t answer the call for service then I would recommend spending less in marketing and more on dependable staff.
- LDLen DamicoJan 1, 20265.0The Waterworks Plumbing, Drain, Heating & Cooling--- Living in a high-rise residence comes with a lot of special attention in regard to plumbing, draining and sewage. Waterworks Has become a trusted ally In regard to problem, identification, planning, Knowledgeable and experienced design, And flawless implementation. What more could you want? I highly recommend Waterworks.
- ALAmanda LucasDec 28, 20254.0Our sump pump was found leaking on a Saturday around 2p. I called immediately and we were able to arrange for an emergency appt. Garrett was a great plumber, courteous/professional and very efficient in his work late that evening. My only complaint would be the lack of ability to know a time or have more frequent communication about the workers arrival time after my initial call. I had to call around 10p and they finally confirmed an appt from 10:45p-12:45a. Service was excellent and price was reasonable. Would have given 5 stars if communication was better about the appt time.
- IRIgnacio ReyesDec 22, 20255.0My tenants did not have working water over the weekend and no vendors were available. Waterworks were able to come out on the same day and get the repairs and water turned back on within hours. Susan from dispatch is wonderful and techs Jeff Nick and Tommy were very communicative and got the job done. I would 1000% reccomend to anyone for after hours or over the weekend emergencies.
Frequently Asked Questions About The Waterworks
Do you provide quotes or estimates over the phone?
No we do not, and here's why: our best practice is to get a technician on site to fully determine the scope of the work. The tech will provide all pricing prior to beginning any work. We do not charge a service call fee or dispatch fee to get the technician on site.
Do you provide heating and cooling services?
We do! The Waterworks services all makes and models of systems and offers a free second opinion on another competitor's quote. We have saved some homeowners thousands of dollars.
What types of services does The Waterworks provide?
The Waterworks offers plumbing, drain cleaning, heating, and cooling services for both residential and commercial customers in Central Ohio.
Does The Waterworks provide heating and cooling services?
Yes, The Waterworks services all makes and models of heating and cooling systems and offers a free second opinion on competitor quotes.
Are quotes or estimates available over the phone from The Waterworks?
No, The Waterworks requires a technician to visit the site to assess the work and provide pricing before beginning any work, with no service call or dispatch fees.
What are the payment options available at The Waterworks?
The Waterworks accepts cash, check, Discover, financing, invoice, Mastercard, and Visa as payment options.
What are the business hours for The Waterworks?
The Waterworks operates 24 hours a day, 7 days a week, providing full-service plumbing and HVAC support at any time.
Does The Waterworks require appointments for service?
Yes, The Waterworks requires customers to make appointments before service is rendered.
Is The Waterworks accessible for individuals with disabilities?
No, The Waterworks does not currently have wheelchair accessible entrances, seating, or restrooms.
What nearby businesses can customers visit before or after their appointment at The Waterworks?
Customers can visit Silver Bridge Coffee Company, a nearby cafe and restaurant for refreshments, or Dirty Frank's Hot Dog Palace if looking for a quick meal before or after plumbing or HVAC services.
Are there any nearby suppliers or contractors that complement The Waterworks' services?
Yes, nearby businesses like Tfh-Eb (building supply store), Apex Plumbing, Heating, and Air Pros, and All Site Construction provide complementary plumbing, HVAC, and construction services.
How can nearby HVAC service providers like New Earth Energy LLC and Enervise, LLC benefit customers of The Waterworks?
Customers can explore additional HVAC services or get second opinions from nearby experts such as New Earth Energy LLC and Enervise, LLC to ensure the best solutions for their heating and cooling needs.