Business Details
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The Waterworks is a privately-owned and full-service plumbing company in Columbus, Ohio, founded in 1986. We want you to be 100 percent satisfied with your entire experience...from the time you place a call, to the time our technician leaves your home or business. As Central Ohio's leading full-service plumbing, drain cleaning, heating, and cooling company, we offer a variety of plumbing and HVAC services to both our residential and commercial customers. Our company offers superior response times and the strongest guarantees in the industry to make sure this is always the case. Call our certified, trained technicians for your plumbing, drain cleaning, and heating & cooling services. Better care. Better value. Better results.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.7
2,108 reviews
5 stars
1,878
4 stars
71
3 stars22
2 stars23
1 star
114
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, courteous, and knowledgeable, providing thorough explanations and maintaining a respectful demeanor.
Timeliness
Many customers appreciated the promptness of service, with technicians often arriving on time or even early.
Communication
While most reviews praised communication regarding appointments and service details, some customers expressed frustration over lack of follow-up or clarity in pricing.
Pricing
Feedback on pricing is mixed; while some found services reasonably priced, others felt certain quotes were excessive or lacked transparency.
Customer Satisfaction
Overall, many customers expressed high satisfaction with the quality of work and the reliability of the service, often recommending the company to others.
- TMToni Moore3 days ago5.0Very polite and professional answered all my questions while he did the job and even cleaned up the area he was in. I am very happy I choose the right company. Thanks Water Works
- PRPhil RenicoNov 11, 20255.0The Water Works team diagnosed the problem (open pipe was NOT capped correctly) that was behind a cabinet and a wall. Fixed the problem for much less than the initially quoted price and did so in a timely manner. We will not hesitate to call upon Water Works for any future pluming issues.
- KCKen ChangNov 6, 20254.0Great job from Waterworks. Everyone is very helpful and work very efficiently. Have to replace a central air conditioner where the manufacturer did not put the Freon in the first place. However, everyone works hard to install the replacement central air conditioner the next day. The furnace was installed very well, works excellently.
- MAMitchell AdamsOct 29, 20255.0We should have known better! We had a different company come out, even though we've known Wife & Sons for years. (The service charge was $10 less.) They told us we had a hole in our heat exchanger, and needed to turn off our furnace until we got it replaced! He was pretty pushy about getting our 10-year old furnace replaced, ASAP. We called Waterworks and the guys were very thorough & courteous. They told us there is no hole in our heat exchanger, and were a little suspect of the picture the other technician showed my husband of our supposed hole. They said it would have been impossible to see the heart exchanger from that angle. Hmmm. They completed several other services on the furnace while they were here. Highly recommended.
- KVKathryn VarneyOct 15, 20252.0I want to start off by saying that the only reason I am giving two stars instead of one is due to my experience with the gentlemen who came in to fix my toilet. They were very kind and professional, and they technically fixed the problem, but created a different one. My toilet needed resetting and a new valve due to being old. They came in, fixed the problem and replaced my valve. The following day I came home, and as I’m walking in my back door I hear gushing water. I rushed into my bathroom and take off the lid of the back of my toilet to water gushing everywhere. I turned off the water to my toilet to get it to stop gushing water and was able to drain my toilet but didn’t know how to fix the problem because I’m not a plumber. I called waterworks to explain what is going on and that obviously something has happened as a result of them working on it yesterday. I was told the soonest they could get me scheduled was two days away and when I explained that this was the only working toilet in my home, the gentleman stated he would let dispatch know, and that someone would reach out to me about availability because it was an emergency due to my household not having access to a toilet. After hours of waiting, no one contacting me about an estimated time of availability, and not having a working toilet, I started watching YouTube videos, googling different toilet parts, and after 20 minutes of work was able to fix the problem which after watching the videos, I realized was due to the original plumbers not putting something tight enough on to secure a part which is why there was gushing water. (As a side note, I noticed while I was fixing the toilet that when they resealed it, the toilet now sits at a slight angle that it wasn’t sitting at before. On its own I would not care about that, but combined with everything else, I think it does deserve a mention as well). My toilet is working great now with no issues. I am disappointed that after spending hundreds of dollars that they could not give me a timeframe of when they could fix their mistake and left my household without a means to use the restroom for hours. By the time I was contacted, I was at work and wouldn’t have been available for them to come into my home to fix the mistake. If I had known a timeframe or if anyone had contacted me about when I needed it to be available for it to be fixed, I wouldn’t have fixed it myself, would have been patient, and would have tried to make myself available. The lack of communication, the multiple mistakes made, and the initial blow off when I called to report the issue of initially wanting me to wait two days FOR THEIR OWN MISTAKE to be fixed is why I will not be using their services again.
Frequently Asked Questions About The Waterworks
Do you provide quotes or estimates over the phone?
No we do not, and here's why: our best practice is to get a technician on site to fully determine the scope of the work. The tech will provide all pricing prior to beginning any work. We do not charge a service call fee or dispatch fee to get the technician on site.
Do you provide heating and cooling services?
We do! The Waterworks services all makes and models of systems and offers a free second opinion on another competitor's quote. We have saved some homeowners thousands of dollars.
What types of services does The Waterworks provide?
The Waterworks offers plumbing, drain cleaning, heating, and cooling services for both residential and commercial customers in Central Ohio.
Does The Waterworks provide heating and cooling services?
Yes, The Waterworks services all makes and models of heating and cooling systems and offers a free second opinion on competitor quotes.
Are quotes or estimates available over the phone from The Waterworks?
No, The Waterworks requires a technician to visit the site to assess the work and provide pricing before beginning any work, with no service call or dispatch fees.
What are the payment options available at The Waterworks?
The Waterworks accepts cash, check, Discover, financing, invoice, Mastercard, and Visa as payment options.
What are the business hours for The Waterworks?
The Waterworks operates 24 hours a day, 7 days a week, providing full-service plumbing and HVAC support at any time.
Does The Waterworks require appointments for service?
Yes, The Waterworks requires customers to make appointments before service is rendered.
Is The Waterworks accessible for individuals with disabilities?
No, The Waterworks does not currently have wheelchair accessible entrances, seating, or restrooms.
What nearby businesses can customers visit before or after their appointment at The Waterworks?
Customers can visit Silver Bridge Coffee Company, a nearby cafe and restaurant for refreshments, or Dirty Frank's Hot Dog Palace if looking for a quick meal before or after plumbing or HVAC services.
Are there any nearby suppliers or contractors that complement The Waterworks' services?
Yes, nearby businesses like Tfh-Eb (building supply store), Apex Plumbing, Heating, and Air Pros, and All Site Construction provide complementary plumbing, HVAC, and construction services.
How can nearby HVAC service providers like New Earth Energy LLC and Enervise, LLC benefit customers of The Waterworks?
Customers can explore additional HVAC services or get second opinions from nearby experts such as New Earth Energy LLC and Enervise, LLC to ensure the best solutions for their heating and cooling needs.