Mike Hensley Plumbing Inc

Reviews

• FB

  Fati Badjo

  Jan 9, 2025
  1.0
  Scammers…. Run away from this plumbing company. They are the worst in Cincinnati. I had a technician coming over my Airbnb for a water leak. The tenant showed him where the leak was coming and added a clogging bathtub. Technician did the job and took off without calling the tenant to see the job done. Just for me to find out from my tenant that the water stopped running from the sink after 45 mns of job completion. I called the technician to let him know that the water is not running through the sink. He was rude as a hell. Made a call to the company, from the customer service rep to the owner, rude. I was told that if they come back, it will be another charge for the same job that they refused to have the tenant see. Stay away from this people because they can ruin your day without empathy. Horrible customer service.
• MP

  Michelle Perry

  Jun 15, 2018
  5.0
  After two years of jumping through hoops to get our septic system replaced (thanks to the county), Mike Hensley Plumbing gave us the most reasonable estimate to have our system replaced, and then came & completed the work in two days. They graded our yard so that it looks even better than it did before, and their employees worked hard all day, and were always polite. I am so glad we found them; they removed a lot of the stress from my life!
• RC

  Rhiannon Carl-Patterson

  Nov 17, 2017
  1.0
  This place obviously has idiots that work for them and don't care for life or safety. I had the pleasure of getting ran off the road by a moron that works for this company, that was trying to go around me in a turning lane tailgating me and deliberately trying to run me off the road. Now the cops will get to take care of him and I have his license plate and will find him myself. I won't rest until he is in trouble and knows that you cannot act like an idiot for no reason and get away with it. WRONG PERSON TODAY BUDDY!!!
• JM

  Joseph W Martin

  Nov 7, 2017
  1.0
  Mike Hensley plumbing sent a supposed plumber to my house who came into my house and spoke to me disrespectfully and was very rude, and not even able to even break a smile as he kept disputing what I was telling him about the problem with my toilet. Either Mike Hensley isn't training his employees the proper ways to effectively deal with clients in a respectful manner, or Mike Hensley no longer has the time or willing to put forth the effort to train his employees how to deal with customers appropriately. The so-called plumber that Mike sent to my house cut the retainer bolts on my toilet and let the water flood all over my bathroom and into my bedroom, and as I was a contractor for many years myself, I know this guy should have taken most of the water out of the toilet before removing it, none of which this guy did. After this guy removed my toilet, he took the old toilet wax ring off and I found the old dirty wax ring all over my bathroom floor, on my sink, and all over my tub. This so-called plumber replaced the toilet after supposedly unclogging the toilet, and just left my house with three inches of water in my bathroom going into my living room. To beat all odds, this guy didn't even take the time to shorten the closet retaining bolts to but back the caps that go on this pink toilet which covers the bolts, and put his garbage into my new waste bucket along with the old dirty wax ring without even asking me if that was OK with me. After this guy left, it took me two hours to clean up his mess, and clean my garbage pail and all the areas where his grimy hands left the old wax ring marks on all the things he touched in my bathroom. Would you want to pay a plumber to come to your house and leave it in such disaray? And when I called Mike Hensely Plumbing to report this incident, the secretary put me on hold and left me on hold. They have two numbers, so I called the other number and got the same secretary, who also put me on hold. I called back again, and the secretary must have recognized my number, and my phone call went straight to Mike Hensley's voice mail. I left a detailed message the best I could on Mike's voice mail, as it cut me off shortly from leaving any further message. I left that message on Mike's voice mail yesterday morning, Monday, and here it is Tuesday at 10:00 am and I still have yet to receive a phone call back about the incident that took place regarding my toilet. When I ran my home improvement business for over forty years, I always got back with a client in less than twenty-four hours. If you are like me, this kind of business makes one feel uncomfortable about doing business with a company where if there is a problem with the service there is no one that you can contact to get the problem or issue solved. As a former business owner and one who knows firsthand how an employee should treat and deal with a customer and how an employee should clean up their mess after performing a task in a customer's home, I would not recommend Mike Hensely Plumbing to no one who wants a job well done.