Brookville Rental & Sales

Reviews

• MM

  Mooch2686

  Jun 10, 2024
  1.0
  Equipment worked as should, no issues with it at all. The employees at the counter, a absolute joke to deal with. From being extremely rude and arrogant to not informing the customer of all policy’s and hidden fees. Was charged a additional 37$ after returning it. Was called at 8:15 in the morning by a rude employee, where’s our lift at due back at 8!? This was news to me, I was told Friday to Monday when I came to pick it up. No specific times! I had to pick it up bc the company had no delivery drivers available. I also had no issues returning it, I was waiting on a half ton truck to borrow to return it as they require for towing. I would of had access to a truck to borrow after noon. I was not informed to bring it back, I even recall hearing it will be picked up, regardless, I said screw it and took it back with my suv. Arrived at 8:45 to drop the lift back off. Check my bank statements and I’m charged 37$ late fee. Whatever, is what it is, wish I would have been informed of the times and options better. I’m just overly aggravated with the minimum wage making 50 year olds at the counter who think they are entitled, think they can be rude and miss-lead customers. There is tons of rental companies around, I’ll be sure to try a different one next time. A service to public should be a much better experience than this. Do better with who you hire and do better with how you allow your employees to treat the people that keep you in business. Outside workers in the lot, awesome people! Inside workers need to go outside and get some manual labor and sun, for many reasons!
• CM

  Cody Morgan

  May 4, 2024
  5.0
  Got everything you’ll need friendly knowledgeable staff
• CO

  Carl Overholser

  Jul 7, 2021
  5.0
  Great customer service. They go the extra mile to do anything they can to help you.
• RJ

  Randy Judd

  Jun 2, 2021
  5.0
  Helpful and knowledgeable staff!
• CS

  Carl Popp Sr.

  Apr 26, 2021
  5.0
  Outstanding service. Professional staff!

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