Technicians consistently demonstrated professionalism, being courteous, knowledgeable, and thorough in their work.
Timeliness
Customers frequently noted that technicians arrived on time and completed services promptly.
Customer Service
Many reviews highlighted excellent communication and customer service, with technicians explaining issues and options clearly.
Quality of Work
Overall, customers expressed high satisfaction with the quality of service and repairs performed by the technicians.
Long-term Trust
Several customers mentioned long-term relationships with the company, indicating trust and reliability over the years.
SG
Sherry Gaffney
1 day ago
5.0
Jake Taylor was an absolute joy to have. Very professional, friendly and sweet. He was also very knowledgeable about his work. Gave me pointers and helpful information about how to avoid this situation again. I highly recommend him. I give him 5 ⭐⭐⭐⭐⭐ stars
RS
Rob Sine
2 days ago
5.0
The entire process with Lakes Heating and Cooling was amazing. The initial phone call to set the appt was very efficient. The first technician to come out was Jake and he was very professional and helpful. Mickey then came out to give us an estimate (which was almost exactly what Jake told us). Mickey was awesome gave us a few options to consider. Once decided Denvir and crew came to do the new furnace installation. They were super efficient and completed sooner than expected. Looking back, all three appointments showed up on time and were very professional. The entire process was completed in 4 business days. I could not be happier. Highly recommend the entire team.
JL
John Lazo
4 days ago
5.0
Joshua is a very personable young man, and throughout the service call he was friendly, courteous, and diligent in his work. Completed the maintenance visit, replaced filters, and inquired if I had any questions before he left. He also left me a flyer about Lakes new plumbing service. Would be happy to have him back in the future
CS
Cameron Storey
5 days ago
5.0
Called on Monday, was able to have a technician scheduled for Tuesday. I felt Nick gave me an honest assessment of the problem and discovered a more serious issue as well. While it wasn't the outcome I had hoped for, I was prepared for the answer I received. Will use them in the future for my HVAC needs.
TR
Tim Reed
Nov 13, 2025
5.0
Zach is an extremely knowledgeable Technician. Very thorough and educated me about the process. He explained how our system works and described several upgrades that may benefit us. Excellent service. Lakes is running a very good promotion on the Service contracts. We are taking advantage of the deal. Based on Zachs high value service, we will continue our contract into the future.