Cellino Plumbing, Heating, Cooling & Electric

4.9
2493 reviews

About

HVAC ContractorElectricianEmergency PlumbersPlumberHeating ContractorSewer & Drain CleaningWater Heater ServiceGenerator Service & RepairAir Conditioning ContractorAuto Air Conditioning Service
Cellino Plumbing, Heating, Cooling & Electric was founded in 1995 and has remained a proud, family-owned and operated company ever since. We’ve grown into one of Western New York’s most trusted home service providers, offering expert plumbing, heating, cooling, and electrical services. With highly trained, licensed technicians and a top-rated reputation on Google, you can count on us for reliable, professional service every time.

Location

Cellino Plumbing, Heating, Cooling & Electric
5635 Harris Hill Rd, Williamsville, NY
14221, United States

Hours

Reviews

4.9
2,493 reviews
5 stars
2,314
4 stars
120
3 stars
19
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the professionalism, friendliness, and efficiency of the technicians, highlighting their ability to explain issues clearly and provide excellent service.

Timeliness

Many reviews noted the prompt response times and quick scheduling for service appointments, often with same-day availability.

Quality of Work

The quality of work performed by technicians received high marks, with customers expressing satisfaction with repairs and installations, as well as thoroughness in addressing issues.

Communication

Customers appreciated the clear communication throughout the service process, including updates on technician arrival times and detailed explanations of work performed.

Pricing

While many found the pricing reasonable, there were some concerns about upselling and unexpected charges, indicating a need for clearer pricing practices.
  • TJ
    The Court Jester
    6 days ago
    5.0
    Have the dreaded polybutylene pipes at my father in law’s house. Developed a leaking cold water supply line over time due to it rubbing up against the wood base under kitchen sink. Was going to fix myself but parts for polybutylene pipes are hard to come by. I called Cellino and they came out the same day to put a new line in ! My technician Johnathan installed a new valve, faucet line, and connected the polyb supply line to the new valve barb with a hose clamp. Thank you so much for same day service so we can use the toilets and shower ! Greatly appreciate it and highly recommend Cellino for anyone’s plumbing needs ! ( 1st pic leaks, 2nd pic frayed line cut out, 3rd pic finished job)
  • EW
    emmy ward
    6 days ago
    5.0
    I can't say enough good things about Esteban Cruz! What impressed me most was his professionalism and courtesy displayed throughout the entire process! He explained everything to me, gave me his straightforward opinion and got straight into it! I'd call for him again, and he likes my 10 month old rambunctious puppy! Thank you, Emmy Anastasi
  • MS
    Mark Schmitt
    Jan 4, 2026
    5.0
    Jake came to clear out my sewer line from the house to the septic tank. His determination to get the job done right, and to make sure I was satisfied with the results was amazing.
  • SL
    Stephen Lutter
    Dec 31, 2025
    5.0
    No need to over complicate this by calling an unlicensed sole proprietor. Issue happened Monday 6pm. Appointment booked online moments later, problem solved by Tyler by 830am the next day. Tyler was prompt, communicative and helpful. Love the Service Titan scheduling service as well
  • JH
    J Hirschfelt
    Dec 17, 2025
    5.0
    It started with a wonderful phone call for a "Sad 🥴 Situation Because I had to let my water heater go. The receptionist was amazing. I just wish I could remember her name. It was great to get a text message confirming my appointment for the same day service as well as a personal phone call from my technician saying he's on his way with the photograph sent for Safety And Security. Nick P was utmost professional. He came in assessed the problem. Told me exactly what was needed. Nick was able to give me a quote Within a few minutes. I also had 10% off because I joined the frequent flyer program 🔧💦🧰. He under promised and over delivered, it was done much quicker than the stated time and everything was cleaned up and it looked perfect and beautiful. I'm so excited. He also did a couple quotes for some other things I'm looking for and helped me with a small little adjustment on my sink. I've used them in the past and I've always been pleased with them. This time was no exception Celleno Plumbing did a great job. Thanks, Nick and team