Tuff Shed Rochester

Reviews

• BC

  Brad Caudle

  Dec 8, 2024
  5.0
  Claretta was very helpful with designing our shed. She knows the business! Construction crew did a nice easy install. 😁
• JB

  Jane Beechler

  Dec 7, 2024
  5.0
  It was great working with Claretta Rumph. She was very responsive when we had questions and helped us with a difficult project.
• TG

  Tod Gentry

  Nov 22, 2024
  1.0
  Ordered a tuff shed on 11/10. Confirmed via docusign and the scheduler penciled me in for delivery and install. An installer called me the night before confirming installation. On the day of install, no call no show. Eventually received a call from fabrication saying that the scheduling department had not communicated with the fabrication department, there was no shed to deliver. Ok. I had taken the day off from work, so I asked for a solution. I was told they will fabricate the shed that Thursday and pencil me in for Friday install. Again, I took off from work. The installer texts me that morning (this morning, 11/22) asking to delay the install because of rain. It's November in NY. It rains. Furthermore the paperwork I signed explicitly states that the installs occur in all weather. The installer stated he would push off install until 10/1030 and was on his way to pick up my shed. By 130 this day I began calling to see where everyone was. Scheduling department said they would call me back, but I received no call back. I called again and spoke with a man who said "I was just about to call you". Turns out the installer went to the shop to get the shed but it wasn't there. At no point did I receive a call. The lack of communication this company can get by on is astounding. The scheduler I spoke with offered to rectify the situation which I declined. My confidence in a professional installation is non-existent and I'll be taking my business elsewhere.
• RV

  Rosalyn Vasi

  Oct 25, 2024
  5.0
  We just purchased a shed today! Claretta R. was very knowledgeable! She meant with us and took the time to design the best shed for our property and to meet our storage needs. She is just so personable and friendly! What a great shopping experience!
• DS

  David Sargent

  Aug 5, 2024
  5.0
  My mom and I were in the market for a shed. My friend Alex, who builds sheds, told me to check out Tuff Shed. We made an appointment with our local Tuff Shed Representative, Claretta. She is so kind and patient. She went through every option. My mom and I were so impressed with all the features she showed us that actually came with our shed! We chose the Premier Ranch shed. We are just blown away with how smooth everything went. Tuff Shed would have gotten our permit but we chose to get our own. We were originally denied our building permit. We contacted Claretta to inform her and she reached out to the building department on our behalf. Her knowledge of building code is stellar! They approved us with no problem! Our shed was just built the other day and we are just ecstatic! It matches our house. All our neighbors are just raving about it. Even the building department inspector was shocked by our Tuff Shed! He was amazed with the Galvanized Steel foundation, the Steel double doors, how well its built, etc. He stepped inside our shed and was just so impressed with how well Tuff Shed builds their sheds! Anybody looking for a shed should contact Tuff Shed, specifically Claretta! She will guide you through the process. The crew who built our shed was so well organized. It was so hot out that day and they worked through the extreme heat. My neighbor even came over and brought them iced coffee and goodies. Our shed is absolutely stunning! Thank you Tuff Shed! This was such an amazing experience! And to think, I wasn't even going to get my shed this year. My mom, myself and our neighbors had such a great time watching them build it.

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