Bob Mims Heating & Air Conditioning

Reviews

• AA

  Arthur

  2 days ago
  5.0
  All Good!! Anthony D. did great job for me. Sincerely, Arthur T.
• RD

  Robert Diamant

  Feb 22, 2026
  5.0
  Came within four hours of my call. Very professional and easy to understand explanation of what had to be done.
• VL

  Vin L

  Feb 18, 2026
  5.0
  Anthony was courteous, patient, professional and took the time to answer all of our questions during the install
• LR

  Leonard Rampulla

  Feb 8, 2026
  5.0
  I spent the night with no heat on in the house during outside temperatures in the teens. You can imagine my reaction when Josh showed up the next day (Sunday!) early. He went right to work, identified the problem replaced the part and I had heat 30 min later! Professional, courteous and knowledgeable. Thank you!!
• FD

  Frieda D'Angelo

  Jan 29, 2026
  4.0
  MY furnace died on a very cold day. Called around to several companies and it was Bob Mims who was able to come out within 3 hours to troubleshoot the problem. I will give them a 100 for service expediency. The technician George M was very pleasant, worked thru the issue, and came up with a solution: replace the control board and think about replacing the furnace because it is 25 years old (mind you I have never had a problem with it, other than a flame sensor being replaced). I had no choice but to do the repair. Gone are the days when a service call visit would be rolled into a repair. When all was said and done, I was charged $1205 plus $136.85 plus tax. It had to be! We needed a working furnace! I wasn't happy about the way the furnace was throwing off heat. I called a mfg service tech and explained the issue; the installed part needed an adjustment. I phoned Mims the next morning and customer service was very nice; they would contact the tech and have him return. He did and in less than 15 minutes the issue was resolved. While I will give Bob Mims a 100 on customer satisfaction/service, I cannot do the same about the charge. In this day and age of computer technology, one can easily find prices. Well it seems the control board and igniter that were replaced cost on average $250, the nearly $1100 difference is labor/service call. Granted bigger companies have higher overhead costs, I just think 4x+ above the parts cost is steep. I did call around to ask what others might charge and not one had a price over $1000. In summary, Bob Mims is a very attentive and professional company, their office staff is lovely, the tech was courteous but the prices in my opinion are very high. Some times it is a trade off but excessivie is overreach. *I sent my review to the company before posting. They reached out to discuss my concern, explaining about higher overhead costs. They offered a $200 refund which I refused. I’ve chalked it up to an emergency call. I still think their price was high.

Frequently Asked Questions About Bob Mims Heating & Air Conditioning