Heat & Kool, Inc. is a family-owned, fully licensed HVAC contractor serving Rochester, NY, and surrounding areas since 2005. We provide residential and commercial customers with installation, repair, design, and maintenance services for heating, cooling, ventilation, boilers, heat pumps, air cleaners, water heaters, generators, and more. Our team combines the expertise and resources of a large operation with the personalized service and care of a small business. We're available 24/7 for emergency needs, and offer energy-efficient upgrades, service plans, and honest, budget-friendly solutions you can trust.
Previously this company was very responsive. However, they did a repair on a unit that we hadn't authorized. They admitted it was their mistake, so we suggested they contact the building owner for payment, which they never did. Now they decided they won't provide service for us at all. And, the unit they did the repair on isn't working. This is an example of not accepting responsibility for their own errors.
EP
Edmond Pittman
Aug 11, 2025
5.0
Our property at Extra Space storage was blistering hot customers and staff both complaining Ryan from Heat and Kool did a fabulous job getting our Air Conditioning Unit back up and running what a great young man he was explained to things to where I could understand what happened that caused the ac unit to close down as a company Heat and Kool has a great employee in Ryan. Thank you Heat and Kool for staffing a great team.
TS
Trevor Sousa
Aug 6, 2020
5.0
Heat and Kool is the best Heating and Cooling company I have ever worked with! I appreciate their thoroughness and professionalism. There are very fairly priced compared to other services! Steve was the best technician I have ever dealt with for any at home service! Highly recommend calling them for your residential heating and cooling issues!
LR
Leslie Rall
Jul 13, 2019
5.0
I was so happy with Heat & Kool's service.
Had an ac freezing up issue on my just under 4 year old central air conditioning unit. At 1st I called that big hvac red van company I***c popular in our area who originally installed the unit to come out to fix. 5 visits , 6 weeks and over $800 later it still was not fixed. It felt like the techs were just guessing. They wanted more money to diagnose the issue and kept pushing their gold seal plan and trying to convince me that my furnace was old and I needed a new one for the cost of $4000. However they could not show me data to prove that my old furnace was causing the ac freezing issue. I got fed up and was not happy that I wasted the whole month of June being hot and paying for it
On a recommendation from a coworker I called Heat & Kool. Both the owner and his residential hvac expert came out. You could tell right off the bat that they were not looking to make a buch of money but were generally interested in solving this ac freezing issue. They found some mistakes that I***c made including discovering that the big red van company left air bubbles in the refrigerant lines which can cause freezing. They pulled out the furnace blower, did a quick 15 minute cleaning of the fan blades put it back in and the ac runs great now. No new furnace needed, no warranty service plan pushed on me and no expensive bill. Just a couple of guys who are very knowledgeable and are nice as heck and professional. I wish I knew about them sooner.
Frequently Asked Questions About Heat & Kool, Inc.
What services does Heat & Kool, Inc. provide?
Heat & Kool, Inc. offers installation, repair, design, and maintenance services for heating, cooling, ventilation, boilers, heat pumps, air cleaners, water heaters, generators, and more for residential and commercial customers.
Where is Heat & Kool, Inc. located?
Heat & Kool, Inc. is located at 6 Turner Drive, Spencerport, NY 14559, USA.
What are Heat & Kool, Inc.'s hours of operation?
Heat & Kool, Inc. is available 24 hours a day, 7 days a week, including holidays.
How can I contact Heat & Kool, Inc. for emergency HVAC services?
You can contact Heat & Kool, Inc. anytime for emergency HVAC needs at +1 585-967-2112 or via their contact page at https://heatkool.com/contact/.
Does Heat & Kool, Inc. offer energy-efficient HVAC system upgrades?
Yes, Heat & Kool, Inc. provides retrofits and energy-efficient upgrades to existing HVAC systems to help customers save energy and costs.
Since when has Heat & Kool, Inc. been serving the Rochester area?
Heat & Kool, Inc. has been serving Rochester, NY, and surrounding areas since 2005.
Which types of customers does Heat & Kool, Inc. serve?
Heat & Kool, Inc. serves both residential and commercial customers with personalized HVAC services.
What nearby businesses might I find if I visit Heat & Kool, Inc. at 6 Turner Drive?
Nearby businesses include Maris Systems Design (automation and engineering services), Reddy Construction Co Inc (construction services), and American Custom Metals (aluminum supplier).
Are there any local attractions near Heat & Kool, Inc. to visit before or after your appointment?
Yes, you can visit The Drowsy Chaperone theatre for a cultural experience or enjoy outdoor time at Rose Turner Park near Heat & Kool, Inc.
How can nearby automotive services around Heat & Kool, Inc. assist customers?
Customers visiting Heat & Kool, Inc. can access nearby automotive repair and sales services such as Kenny’s Auto Center, Resch Auto Service, and Auto Max for their vehicle needs.