Wren Kitchens

Reviews

• MM

  Mauro

  Nov 14, 2025
  1.0
  Stay Away from Wren! Their kitchens are not even solid wood. Nowhere in their advertising or in their contract do they specify this. I only found out during the day of installation that they are similar in quality to IKEA furniture. If you want to spend 3 months without a finished working kitchen because of correcting mistake on top of mistake being made by all parties involved in the process, then sure go ahead. They will falsely advertise quality, condition, and appearance. They will misrepresent or make mistakes in your contract and if anything is wrong during the in person installation they will tell you they can’t do anything because you signed the contract. The contract is a trap they use to make you pay for something you don’t want. Customer service will offer a refund for individual pieces but that won’t cover the cost of hiring someone to demolish and then replace their faulty cabinets. Their outsourced installation contractors are terrible, non-english speaking, and lazy. They will shrug when you tell them that something does not look right. They are blindly following their orders and they will not use common sense to point out that something doesn’t look right and advise you to contact customer service to fix something before it gets installed. They will come into your home and create a terrible mess and will not properly clean after themselves. Countertop third party contractors will lie to your face and tell you that you refused a portion of countertop and then ask you to pay to have it delivered and installed. Even though it was always meant to be part of the design plan. Customer service will leave you with an incomplete and defective kitchen, rather than attempt to fix it. And still ask you to pay for it!
• AB

  A B

  Oct 17, 2025
  1.0
  You can’t get worse than this people. Bait and switch . Cheap for a reason . Complete nightmare and everyone you talk to is lost .
• ED

  Estimating Dept

  Oct 9, 2025
  1.0
  My wife and I hired Wren Kitchen in Selden New York to provide a complete kitchen. ( Cabinets, counter top and new appliances provided by Home Depot). Wren Kitchen required a payment in full, approx. $18,000, prior to starting. That was our first mistake. The four week process started on September 2, 2025 and finally finished October 4th. Wren sent a team to our home to template the area for cabinet fabrication. Two different teams showed up to take measurements. Neither team spoke English and needed Google translate to speak with us. We quickly learned that although they boast of fabricating everything in the US, all the labor is outsourced and un-managed. When the cabinets were delivered, the team apparently missed our air conditioning vent in the ceiling. The cabinets were in direct conflict. Wren did not handle the situation and we were forced to hire an outside contractor for $ 420 to move the vent, sheet rock the area and paint the ceiling. Wren eventually rein burst us for that. The insulting part was they initially denied the vent was the previously installed and forced us to provide detailed before and after photos. After the cabinets were delivered and installed, a separate vendor came to take measurements for the counter top fabrication. Once again, non English speaking team came making it almost impossible to communicate. The counter tops were installed a week later when we learned the cabinet installer didn't follow the blue print requiring the counter top to be removed, the cabinets to be altered and the counter top modified and reinstalled. Total chaos and at no point was Wren of any assistance. We were lucky enough to be introduced to a customer service representative in PA named Frankie who helped us most of the way. ( Remember this is supposed to be a one stop shop ) After the appliances were installed, we were informed that Wren doesn't complete the final tie in of sink drain or electrical hook ups. Our last endeavour was the back splash. 3 trip and 2 templates later, another non speaking team came only to find it didn't fit. The back splash was removed and cut in our drive way leaving white residue all over the grass and the black top. On the last day, they realised they could not install the faucet as the cabinet supports were in conflict and needed to order brackets. Ultimately the project finished first week of October 2025. Meanwhile my wife and i had no kitchen or running water requiring us to eat out daily for two weeks. I asked Wren if they were covering the cost. Stay tuned- no response yet. My wife and I have documented called with Wren Customer service exceeding 5 hours during this process. We experienced well over a dozen site visits with absolutely no Wren field guidance. The only assistance we received was from the Wren customer service team. Not always the same representative, but it was the only assistance available. The Selden store team were totally worthless. They booked the deal, received their commission and went on with life. Hardly could get them to return a call unless we physically went to the store. Our overall review of the process is a zero. If you cant do it yourself, go to Lowes or Home depot. At the very least you will get assistance and a company to stand behind their product and services. Peter Vath Selden New York I welcome anyone from Management at Wren to contact us for a more detailed explanation of the poor service provided.
• BB

  Brianna B

  Sep 30, 2025
  2.0
  The process was overall positive until our cabinets were delivered. The people who delivered our cabinets scratched up our hardwood floor that we had redone less than a year before. We filed a complaint with Wren with pictures of the scratches. We were told they would investigate and get back to us. This was 6 months ago and we have not heard an update.
• JD

  James Deutcsh

  Sep 8, 2025
  1.0
  Was initially a good experience, however the last 2 weeks have been an absolute horrible one with poor customer service and complete lack of responses. Was initially told upon purchase that a bathroom vanity would be delivered by a specific day. Once the order was paid and moving forward, they changed the delivery date after I had already started demolition on my bathroom. I have been trying to cancel the order for 2 weeks now and have been told someone will call me back 6 days in a rom and will address the concern Not a single phone call or email at this time and still no movement on a refund. Went to a competitor on Friday and has a new vanity delivered today at half the price.

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