Two NAMES standout for me.
The first one is LIA PEZZOLA TOSCANO. Her voice is the first one you'll hear during your time of need. It's always nice to talk to someone who not only knows their respective business, but talks to me with kindness, understanding, and compassion. That means a lot to me. Also, I've never felt like she was trying to up-sell me on service for an extra buck (very important, because I was scared that we'd have to use all of our money and pay with blood).
The second name is TOMAS BRZOZOWSKI. First of all, he's regular people which is very cool, because his brain is amazing (and he could've easily talked down to me). Similar to LIA, he talks to me with kindness and he explains everything (even when I have the nerve to "act" like I know what he's talking about). He has always left me with a little more knowledge than I had before he stopped by our home. That's important because it's up to me, as a homeowner, learn any and all warning signs of something that's out of balance.
FINAL NOTE: It isn't listed below (in the services categories), but they also perform repair/maintenance work for tankless water heaters (ours is a Rinnai).
JP
Joyce Pezzola
Sep 7, 2023
One of the things you don't want to worry about is your home's heaIting and cooling performance. This is why I am a loyal customer of Sunrise Heating and Cooling. I have owned my home for 48 years and up until 5 years ago did not have heat on the second level; and needless to say with a house that was built in 1847- there was no air conditioning. Because of the age of my home I had to choose a service wisely. I searched around for a company that could understand and keep the integrity of my home while providing me the comfort I now wanted. From the first call to the office, I was received with the professional and personal contact I needed. They got back to me immediately and sent out a person to meet with me and give me an estimate. Installation went smoothly - the installers were knowledgeable and efficient. I appreciated the "no mess" installation. But the best part is the fact that I don't have to worry about seasonal checkups. THEY REMIND ME when it is time for them to come. What a wonderful relationship to have with a company as busy as Sunrise.
DM
Daniel Merritts
Feb 12, 2020
Great experience! I called Sunrise Heating and Cooling for an emergency and they arrived within hours. My boiler stopped producing heat on a Peerless system that is known to be a difficult utility. They arrived and was able to diagnose the problem, turn the system back on and ordered a new part the same day. The following day they returned to replace the part and my family is very happy. Thank you Scott for your great service and knowledge!!! Will refer to anyone in need of heating and cooking services.
Horrible experience. a/c unit had worked problem free for 20 years. Sunrise recommended replacing the unit and charged $10k. Once installed the unit created issues with the air handler flooded the drip pan, no cut off switch. Back many times and never resolved. Had to hire another contractor to get it right.
BD
Beverley & Olivier Delay
Oct 21, 2018
From the moment we met him, Scott really “listened” to us. He took the time to tour the house with us, while we explained the hot and cold areas. We were very fussy about noise levels and he worked on it until the Unico system was perfect.