Carpet Gallery

Reviews

• EA

  Elizabeth Abel

  Jun 22, 2025
  5.0
  We had a terrific experience working with Neal and the team at Carpet Gallery! We recently moved to the area and needed to install new flooring, carpeting, and a stair runner. After visiting several stores in the area, we decided to work with Carpet Gallery. Neal was a pleasure to work with throughout the entire process. He was patient, highly communicative, and candid in response to our questions. Our new Mirage hardwood floors look gorgeous and have transformed the upstairs of our home. Our carpeting from Ashley Stark and stair runner from Prestige Mills are beautiful and cozy. We highly recommend working with Neal and Carpet Gallery and look forward to our future projects together!
• MS

  Meryl Scheinman

  Apr 11, 2024
  5.0
  Neal is the nicest, most professional guy with the best prices and top notch delivery team! I made a custom rug for my daughter’s room and it couldn’t have been easier.
• MM

  Margaret Marron

  Dec 15, 2023
  5.0
  I just had a perfect experience with Carpet Gallery and would highly recommend them! Neal was a pleasure to deal with and the team that installed my new carpet were courteous, professional and hard working.
• NJ

  Naya Ji

  Jan 16, 2018
  1.0
  Overpriced, with absolutely terrible post-sale customer service. Their president, Neal Stanger, will tell you every lie in the book to make his sale. He sold me a "SmartStrand" carpet, claiming that it was pet stain-proof, low maintenance, hardy, etc. Lo and behold, it clings to pet urine odor, stains, and loses its fiber resilience after only a week after being laid out. Upon asking for advice on how to filing a claim on the authenticity/replacement of the rug, he proceeds to "offer" to replace the rug for half of what I already paid (mind you, he already charges double MRSP) upon carpet investigation, or to upgrade to the SmartStrandSilk for a little more than half of the cost of what that carpet would've been marketed for at his store. I've been ignored ever since I asked about financing for the upgrade. In a nutshell, save your hard-earned money and order your carpet/rugs elsewhere. Your patience and sanity will thank you.
• AF

  Adolfo Faggin

  Jun 17, 2016
  1.0
  Awful! I called and talk to the guy who answer the phone and explained what i need and he just said I Cant Help you! Just because i told him i bought this particular floor somewhere else and now need just one box! What a sales person! Now i know where to tell my friends not to go or call!

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