I called them at 9:30pm when my sewer line was backing up and flooding my house. Stephanie was able to fit me in first thing the next morning. I received a text message from them when the plumber was on the way. Once he arrived I received a phone call from him to discuss the work and the estimate requesting approval to proceed. Josh was very transparent and efficient. The job cost exactly what he stated in the estimate. He also went further to discuss future issues and potential solutions down the road. Overall, great service, rapid response and reasonably priced. I would absolutely use them again… though I hope I don’t have to any time soon.
SW
Shelley Waldman
5 days ago
5.0
I tried Zoom Drain for the first time and was very pleased with the whole experience. Josh was great, explained everything that was needed and did an excellent job.
JD
Joe Dambra
Apr 1, 2026
5.0
Zoom Drain is definitely a 5 star company. Starting with Angela who accommodated my request to change my appointment to an earlier date and time to Paul and Andrew who were very knowledgeable, professional and thorough. I really can't express enough how much I appreciate what Zoom Drain did for us with their service.
VF
Vicky Fredlund-Feathers
Mar 25, 2026
3.0
He did scope the 3 drains, and found all had cleared itself. I do question why he didn't fix my toilet or bathtub. And I also needed the kitchen sink faucet to be tightened. He gave me a super high quote to do the toilet, but never offered to fix it. I also had to call him back in to replug the pipes that held off the sewage. He was very nice, but he only did half of what I wanted done. After looking at the quote, I think I'm glad I can find someone less expensive. I even had the new "float" ready for installation for the toilet tank.🤔The camera scope was excellent, and he did explain everything very well.
CK
carolyn keady
Mar 24, 2026
5.0
Great company. Would highly recommend. Did an amazing cleanup job in our basement after leaking pipes. Stayed until 6 pm on a Sunday until he Detected the problem was outside. Sent a crew next morning with digging equipment. Problem solved. Thank you zoom.
Zoom Drain is located at 999 Buffalo Rd, Rochester, NY 14624, USA.
What are Zoom Drain's regular business hours?
Zoom Drain is open Monday through Friday from 8:00 AM to 10:00 PM, and on weekends from 8:00 AM to 4:00 PM.
What plumbing and drainage services does Zoom Drain offer?
Zoom Drain provides plumbing, drainage service, sewer and drain cleaning, emergency plumbing, and sewer cleaning company services.
Does Zoom Drain require appointments for service?
Yes, Zoom Drain requires appointments for services.
Can I pay by credit card at Zoom Drain?
Yes, Zoom Drain accepts credit card payments.
How can I contact Zoom Drain?
You can contact Zoom Drain at +1 585-308-9779.
What is Zoom Drain's slogan or featured message?
Zoom Drain's featured message is 'Fast. Focused. Fixed.'
What nearby accommodations are available for customers visiting Zoom Drain?
Nearby accommodations include Gates Motel, which customers can consider if they need a place to stay while in the area.
Which nearby restaurants can customers visit before or after their appointment at Zoom Drain?
Customers can dine at Rick's Prime Rib House, known for its steakhouse offerings, or Ezzy’s Restaurant, which features American, diner, and Italian cuisine.
Are there any insurance agencies near Zoom Drain that customers might find useful?
Nearby insurance agencies include A Henco Brokerage, Driving Park Associates Inc, and Nationwide Mutual Insurance Company, which may assist customers with insurance needs.
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