Technicians consistently displayed professionalism, knowledge, and courtesy during service.
Efficiency
Customers praised the quick response times and efficient service provided by the technicians.
Customer Satisfaction
Many reviews highlighted positive experiences, with customers expressing high levels of satisfaction and willingness to recommend the service.
Transparency
Customers appreciated the upfront pricing and clear explanations of services and procedures.
Cleanliness
Technicians were noted for leaving work areas clean and tidy after completing their tasks.
JK
James Kessler
2 days ago
5.0
They saved the day when we had a serious sewer issue that needed to be resolved ASAP!!! Great job!!!
AG
Amy Geithner
3 days ago
5.0
Philip listened intently, answered our questions, thoroughly explained aspects of drains in terms we could understand and advise how we can help keep drains clear with simple steps on a regular basis. I really liked being able to see inside the drains with the camera. He was also efficient in his work and very tidy. I recommend Zoom Drain and ask for Philip!
DB
Donna Benjamin
4 days ago
4.0
Philip and Andrew were timely and efficient. Philip took time to explain everything they were doing and explained other options to keep drain flowing.They snaked the tub and did treatment for kitchen sink. I have old house so usually expect to pay more. This was one of those times, paid more than expected but they did a good job.
ER
Ed Resetar
5 days ago
5.0
Joshua came out on a Saturday night and was a pleasure to work with. He was patient, in good spirits and worked hard to help me with my storm drain issue - in really bad weather, too - which he did. And, he was even kind enough to teach me a few things about sump pumps.
As an aside, we've had a couple of Zoom plumbers come out for estimates over the years and they've always been friendly and helpful.
PG
Peter Gravante
Nov 17, 2025
5.0
Paul was very professional he performed his job in a reasonable time. He was very neat and orderly. I wouldn’t hesitate to use zoom drain or Paul again in the future.
Zoom Drain is located at 999 Buffalo Rd, Rochester, NY 14624, USA.
What are Zoom Drain's regular business hours?
Zoom Drain is open Monday through Friday from 8:00 AM to 10:00 PM, and on weekends from 8:00 AM to 4:00 PM.
What plumbing and drainage services does Zoom Drain offer?
Zoom Drain provides plumbing, drainage service, sewer and drain cleaning, emergency plumbing, and sewer cleaning company services.
Does Zoom Drain require appointments for service?
Yes, Zoom Drain requires appointments for services.
Can I pay by credit card at Zoom Drain?
Yes, Zoom Drain accepts credit card payments.
How can I contact Zoom Drain?
You can contact Zoom Drain at +1 585-308-9779.
What is Zoom Drain's slogan or featured message?
Zoom Drain's featured message is 'Fast. Focused. Fixed.'
What nearby accommodations are available for customers visiting Zoom Drain?
Nearby accommodations include Gates Motel, which customers can consider if they need a place to stay while in the area.
Which nearby restaurants can customers visit before or after their appointment at Zoom Drain?
Customers can dine at Rick's Prime Rib House, known for its steakhouse offerings, or Ezzy’s Restaurant, which features American, diner, and Italian cuisine.
Are there any insurance agencies near Zoom Drain that customers might find useful?
Nearby insurance agencies include A Henco Brokerage, Driving Park Associates Inc, and Nationwide Mutual Insurance Company, which may assist customers with insurance needs.