Tile Wholesalers of Rochester

Reviews

• EF

  Elysa Fabian

  Feb 9, 2026
  1.0
  Until recently I would have continued to highly recommend Tile Wholesalers, but not anymore. We purchased $1,800 worth of kitchen floor tile, and decided to add a heating element for a portion of the floor.  When the tile installer called for quote on the heater system needed he was provided with a price in the range of $400.  The project was approved and moved forward.  But, each step of the way we found out there was something missing;  specifically that the quote excluded the price for the thermostat and the pads to hold the heating elements.  The project increased from the original amount of $400 to over $900. When I attempted to discuss this with the owner, Mr. Ferkins, he asked that I think about what could be done to make me feel better about this transaction.  After several days I called him back to tell him.  At that time, he refused to consider any options, berated me, implied that my recollection of the discussions and the actions were wrong and I was lying. There are many places to choose from to purchase tile.  I will never recommend a company where the owner does not treat clients with the respect and trust that should be the at the core of business ethics.
• DH

  Donna Hennessey

  Jan 12, 2026
  5.0
  Danielle went the extra mile to help me pick out and get the right amount of tile for 2 projects.. Thank you
• JV

  Joanna VOSS

  Dec 12, 2025
  5.0
  Gorgeous showroom with fabulous design assistance. Big shout out to Danielle!
• CH

  Charlotte Herbstsomer

  Nov 10, 2025
  5.0
  Recently ordered some tile that ended up having a manufacturer's problem. The owner and his customer service team worked with us personally to fix it and our kitchen now has a brand new backsplash that we love!
• BB

  BB B

  Feb 23, 2023
  5.0
  Before and after pictures. The beautiful marble tile makes the whole bathroom. I’m so happy with my new bathroom. I have other projects in mind and will definitely revisit Tile Wholesales for my next floor.