Lumber Liquidators

Reviews

• CG

  Cengiz Gulbay

  Jan 3, 2026
  1.0
  I ordered flooring from this company and was told I would receive a call within two weeks when it was ready for pickup. Three weeks later, I had received no call, so I went to the location myself. After checking their system, I was told the order was ready and sent to the back—only to then be informed there was a mistake and that the flooring was not actually ready. When I asked when it would be ready, I was told they did not know. At that point, I explained that I needed the flooring and would purchase elsewhere, and I requested a refund for the cash I had paid. I was told they could not refund cash. I said a check was fine, but then I was told a 25% “restocking fee” would be deducted. There was no restocking—the product was never in my possession and had not even arrived. I requested a full refund. At that point, staff threatened to call the police over my request for a full refund. No police were called by them; instead, I contacted the police myself due to the situation. The refund was eventually issued, but the entire experience was unprofessional and stressful. The lack of communication, the misinformation about my order, and the intimidation tactics made this the worst customer service experiences I have had. I strongly recommend staying far away from this business. They do not deliver on time, do not communicate, and do not treat customers fairly.
• JD

  Jane van Dis

  Dec 2, 2025
  5.0
  Excellent customer service!! The Joe’s will take great care of all your needs! Friendly professional and responsive.
• GM

  Greg M

  Nov 3, 2025
  5.0
  Had a great experience with Joe and Joe at the store. They took the time and answered all my questions. Highly recommend.
• JA

  Just Another

  Oct 30, 2025
  1.0
  Very rude, acted like I was bothering them.
• JN

  James Nunez

  Oct 16, 2025
  5.0
  Great customer experience. Great pricing and products. Bought flooring online and it wasnt showing in the system. Joe, the manager, promptly found the order and prepared it for pick up. Between the time of prep and pick up they had a power outage. Joe went above and beyond ,had to track down my phone number from other sources because their computers were down, and called me to schedule another pick up and not waste my time. A+++ customer service.

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