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John Betlem Heating & Cooling

4.9
(2764 reviews)

Business Details

806 Linden Ave, Rochester, NY
14625, United States
(585) 902-9886
https://www.johnbetlem.com/

About

Heating ContractorWater Heater SalesWater Heater ServiceHeating Equipment SupplierHVAC ContractorAir Conditioning ContractorEmergency PlumbersPlumberElectricianElectrical Installation Service
John Betlem keeps Rochester, NY homes comfortable with HVAC and electrical services: air conditioning installation, repair and maintenance; high efficiency central air conditioning systems; ductless mini-split heating—installation, maintenance and repair; heat pump repair and installation; furnace repair; boiler maintenance & tune-ups and new boiler installation; water heater repair, water heater maintenance, hot water heater installation, tankless water heater installation service; thermostat installation, electric ceiling fans installation, electrical panel upgrade services, whole home surge protection, EV charger installation services; emergency HVAC services, indoor air quality testing service, HVAC zoning system installation.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable

Location

John Betlem Heating & Cooling
806 Linden Ave, Rochester, NY
14625, United States

Hours

Reviews

4.9
2,764 reviews
5 stars
2,602
4 stars
71
3 stars
15
2 stars
16
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians are consistently described as friendly, professional, and knowledgeable, providing excellent customer service.

Response Time

Customers appreciate the quick response times, especially during emergencies, with many technicians arriving within hours.

Quality of Work

The quality of service and installations is frequently praised, with technicians being thorough and efficient in their work.

Communication

Many reviews highlight clear communication from technicians regarding issues and solutions, contributing to a positive customer experience.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, feeling that certain services were expensive or not adequately explained.
  • DR
    Doreen Reuter
    1 day ago
    5.0
    I had a new furnace and air conditioner installed on February 24th by John Betlem and crew and they did amazing !!! It was cold outside and inside but they went to work and installed a new Thermo Pride Gas fired high efficiency furnace. Outside they installed a new Amana air-conditioned, but they have to come back and finish that on a warmer day!!!🤣
  • TT
    Tim
    2 days ago
    5.0
    We were extremely impressed with the service from Betlem Heating & Cooling, and especially with our technician, John. From start to finish, he was professional, knowledgeable, and incredibly thorough. He took his time to carefully inspect and clean everything, documented his work in great detail, and explained each step in a way that was easy to understand and reassuring. It’s rare to find service technicians who are this conscientious and take such pride in their work. John truly went above and beyond, and his attention to detail and honesty gave us complete confidence in our system. This level of service is exactly why we will continue to use Betlem Heating & Cooling. If all of their technicians are like John, you can be confident you’re in excellent hands. Highly recommend.
  • NC
    Nick Crast
    Feb 19, 2026
    5.0
    On Wednesday, Feb 11, our furnace died in the middle of the night. By Thursday morning, Betlem had a tech out to the house to take a look! My furnace and A/C were both over 30 years old, so I suspected I was not about to receive any good news. The tech, Todd C, was able to quickly diagnose the issue which ended up being a failed blower. He gave me some options to repair the furnace, but I elected to go with a full replacement. The furnace dutifully did its job for over 3 decades; it's time for it to rest. On Friday, Mike came over and talked us through some options for replacement. Our house is very very old and historic, and so a lot of modern amenities are retrofitted in odd ways, which makes me nervous when contractors come to give estimates! Mike seemed very certain that they could get the job done without any complications and that confidence eased a lot of my worry. They weren't able to fit me into the schedule for a replacement until Monday, but they offered a few space heaters to get me through the weekend. On Monday, they came and replaced both the Furnace and Air Conditioning system without a hitch. They were in and out the same day. The techs Akiel R, Charles L, and Jim V were exemplary and I could not be happier with their service. All along the way I felt like there was full transparency and I didn't feel pushed or like I was being heavily sold to. Super happy with my experience and would easily recommend Betlem to anyone.
  • MS
    Mike Sopinski Sr
    Feb 17, 2026
    5.0
    The team of Jamison, Caleb and Ilya installed my new hot water heater last week. All three were knowledgeable, professional and courteous. They took their time to do the job right and explained everything to me as they progressed. Their positive attitude was prevalent throughout the whole process. Caleb even took the extra time to stick around after the job was completed to ensure I had my electronic receipt forwarded from the home office before he left. Thanks you.
  • JJ
    Jasa
    Feb 11, 2026
    5.0
    No heat in 0 degree weather and negative wind chill? John Betlem was very responsive. Determined the problem (seized motor) and offered options for repair or replacement. I opted for replacement of my 23 year old furnace. I was warm and cozy with a new furnace within 24 hours. Each technician, advisor and installer was very nice, personable and professional. They took care to prevent damage to floors, carpeting and walls. I highly recommend using John Betlem

Frequently Asked Questions About John Betlem Heating & Cooling

What services does John Betlem Heating & Cooling provide?

John Betlem Heating & Cooling is a heating contractor specializing in HVAC services in Rochester, NY.

Where is John Betlem Heating & Cooling located?

The business is located at 806 Linden Ave, Rochester, NY 14625, United States.

Brand Certified Facts from John Betlem Heating & Cooling

John Betlem Heating & Cooling partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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