Business Details
About
General ContractorRoofing ContractorSiding ContractorWindow Installation ServiceKitchen RemodelerBathroom RemodelerHome Additions ContractorsDoor Installation
At American Custom we specialize in both interior and exterior customized design. Our exterior services include roofing, siding, window installation, along with customized exterior accessories. Our interior work includes complete remodels, custom restoration work, kitchens, baths, additions, and any type of interior damage repair. Many of our projects and products offer a lifetime warranty that can even be transferred to a new owner. At American Custom we take pride in our workmanship and are proud to stand behind our work. Unlike many companies similar to ours, we employ our own crews for the many services that we offer. We offer free estimates on all full projects and replacements. We also offer virtual consultations and estimates.
Details
- Onsite servicesAvailable
- Free parking lotAvailable
- On-site parkingAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
142 reviews
5 stars
120
4 stars2
3 stars1
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, responsiveness, and friendliness of the staff throughout the sales and installation processes.
Quality of Work
The workmanship and attention to detail received high marks, with many reviews highlighting the excellent quality of installations and renovations.
Communication
Frequent positive mentions of clear communication regarding project timelines, updates, and addressing customer concerns.
Project Management
Customers appreciated the efficient management of projects, with many noting that work was completed on time and with minimal disruption.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding communication delays and dissatisfaction with specific projects.
- JIJohn Lockhart IIIDec 29, 20255.0We were very pleased all around w American Custom. From Steve G. In sales who was always professional and easy to work with. To Dan in production who was consistently communicating with us on timelines and completion. Mike and Pete who installed our new windows. Awesome job.
- CLCarol LombardoDec 1, 20255.0American Customs Exterior replaced 9 windows in my house. The windows are awesome and the work done inside and out is perfection. The techs Mike and Peter were excellent! Very polite and informative and work was done perfectly!! Highly recommend!
- BVBetty VickeryNov 20, 20255.0Great company and a pleasure to work with. We had a roof replaced and the crew were here early each morning and worked straight through. They were friendly and polite and made sure we weren’t inconvenienced. Excellent quality materials, reviewed the process in detail and answered all our questions. When they were done they cleaned the site so well you wouldn’t have even known they were there.
- JDJim DiCamilloNov 19, 20255.0We recently had American Custom renovate our master bathroom. The sales process with Steve Gallagher was straightforward and he stressed that anything we wanted was possible while also making sure that we were making smart choices. We were warned ahead of time that it would be 6 months between the initial sale and when construction started. When the work did start, we were impressed with the team, especially Ian and Jose. They made sure to update us at the start and end of every day with their progress and left the work area as clean as possible at the end of every day. Every construction project runs into issues, of course, but we were impressed that before they came to us with a problem, they had already figured out a solution and were ready to implement. They finished the project on time and as the pictures show, their final work is amazing!
- PIPatty InfantinoOct 24, 20255.0Salesman Steve Gallagher is incredible. He answered all my questions in replacing windows and followed up at the time of sale. It took a bit to get the windows installed but he remained apart of the process from beginning to end. He even showed up on installation day just to make sure it was smooth and I was happy. I again used american when I needed some fascia and vented soffets installed. Both the window installation team and the fascia/soffet installation team were expedient, knowledgeable, and meticulous. All the installation debris was removed and cleaned up. The business office was also expedient and helpful. There was a small breakdown in communication but it was quickly rectified and was seamless until project completion. They are worth every penny and I feel confident in my choice to stick to a smaller, local, reputable company that has been around for years.
Frequently Asked Questions About American Custom Exteriors
What types of services does American Custom Exteriors offer?
American Custom Exteriors provides services including roofing, siding, window installation, door installation, home additions, kitchen remodeling, bathroom remodeling, and commercial contracting.
Where is American Custom Exteriors located?
American Custom Exteriors is located at 2015 Maiden Ln, Rochester, NY 14626, USA.
What are the business hours for American Custom Exteriors?
The business is open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 4:30 PM. It is closed on Saturdays and Sundays.
Does American Custom Exteriors offer virtual consultations?
Yes, American Custom Exteriors offers virtual consultations and estimates for their projects.
Are there any warranties on the products or services provided?
Many projects and products from American Custom Exteriors offer a lifetime warranty that can be transferred to a new owner.
How long has American Custom Exteriors been in business?
American Custom Exteriors has been established since 1986.
Is American Custom Exteriors accessible for customers with disabilities?
Yes, the business has wheelchair-accessible entrances and parking, along with onsite parking and free parking lot availability.
Can I request a quote from American Custom Exteriors online?
Yes, you can request a quote and schedule virtual appointments through their website at https://americancustominc.com/request-quote.
What nearby restaurants can I visit before or after my appointment at American Custom Exteriors?
Nearby pizza restaurants like Perri’s Pizzeria and Cam’s Pizzeria provide convenient options for dining before or after visiting American Custom Exteriors.
Are there any nearby real estate services to assist customers looking to buy or sell properties?
Yes, Howard Hanna Real Estate Services - Greece Long Pond Office, Howard Hanna Greece NY Agents, and Jonathan Barlow - Nothnagle Realtors are nearby to assist with real estate needs.
What nearby medical and healthcare providers are located near American Custom Exteriors?
There are several nearby healthcare providers, including Jeffrey D Alberts, MD, A Dentist 4 Kids, Albee Family Dental, Greece Chiropractic PLLC, Advanced Hearing Centers, and Gavia LifeCare Center.