Customers consistently praised the professionalism and expertise of the technicians, noting their courteous and respectful demeanor.
Timeliness
Many reviews highlighted the quick response times and punctuality of the service team, often arriving within hours of a call.
Quality of Work
The quality of installation and repairs was frequently commended, with customers expressing satisfaction with the thoroughness and effectiveness of the services provided.
Customer Service
Reviewers appreciated the friendly and helpful customer service, with many mentioning the willingness of staff to explain issues and solutions clearly.
Affordability
Several customers noted the reasonable pricing for services, often highlighting the fair estimates provided for repairs and installations.
JC
john conry
Sep 10, 2025
5.0
Have used On Call for years, they held old system together for at least two years past usage end and when system finally died, did the replacement in an incredibly professional way. Gene, one of the partners, was understanding when I had to stall for installation and worked to find the best price with the Service Manager who’s name escapes me at this moment but was a pleasure to deal with. In addition, disposal and clean up made it look as if nothing ever happened. Chris and Vin did the install and the Service Manager, whom did estimate and set up, all were professional, knowledgeable and genuinely nice people.
I would recommend On Call for both Service and new installation.
Our thanks to all.
J&K
EG
Ellen Garvin
Sep 7, 2025
5.0
I highly recommend On Call ! They have quickly and efficiently taken care of my extensive AC issues. And their HANDYMAN service has been extremely helpful for several jobs around the house. They are quick to respond, are processional and polite, all at reasonable prices. Thank you Gene Keylin!
CG
Cgil45@gmail.com Gilmore
Aug 4, 2025
5.0
Great service and honest people put in my new system and honest and had need some work done very pleased .will always use their service100 percent .
CS
Carl Schlichtinger
Jul 21, 2025
5.0
We found “On Call Mechanical Services” to be our only choice when we need service for HVAC and for our Mr. Slim split system. Recently in regular cleaning of one unit of our 15-year-old Mr. Slim 3-unit system, it sprang a refrigerant leak. This can be an expensive deal as parts for this unit, and its outdoor condenser are no longer available, and newer parts are not compatible with the present condenser 3-unit system. So, without original parts we were faced with replacing all that we have in place at great expense of thousands of dollars. Gene at On-Call responded quickly and assessed the coil leak. He presented us with the solution of “performing Surgery” on the coil. We agreed with his diagnosis. The operation was on July 19, 2025. The unit was placed back in service with full capacity. It runs better than before. Although the “surgery” was risky, “plan B” was an inconvenient and expensive option. We highly recommend “On Call Mechanical Services.” They are knowledgeable and offer straightforward honest assessments of the job with follow-up support all at a reasonable price.
Carl & Lynne Schlichtinger, Bay Terrace, Staten Island, NY
KC
Karen Colon
Jul 8, 2025
5.0
Of course during the heatwave my 20 yr old A/C unitspread it's wings and flew to the great condenser field in the sky. Thankfully Eddie, Vinnie, Damian & Daniel were able to save the day. They were all very respectful pleasant young men. They explained everything and even answered questions. Arrived at scheduled time. Removal of old unit, installation of new in just under 6 hours. Personal, polite, professional. Highly recommended using their services!
Frequently Asked Questions About On CALL Mechanical Services
What services does On CALL Mechanical Services provide?
On CALL Mechanical Services installs, repairs, and services all brands of furnaces, boilers, and central air conditioning equipment.
Where is On CALL Mechanical Services located?
The business is located at 101 A Veterans Road West, Richmond County, NY, 10309, USA.
What are the operating hours of On CALL Mechanical Services?
On CALL Mechanical Services is open 24 hours a day, seven days a week.
How can I contact On CALL Mechanical Services by phone or email?
You can call them at +1 718-667-7771 or email at gkny2000@gmail.com.
Does On CALL Mechanical Services have an online presence?
Yes, their website is https://statenislandheatingcooling.com and they have a Facebook page at https://www.facebook.com/184907731555657.
What category of services does On CALL Mechanical Services specialize in?
They specialize as an HVAC contractor providing heating, ventilation, and air conditioning services.
Which nearby places offer similar HVAC or plumbing services near On CALL Mechanical Services?
Nearby similar service providers include Skyline Heating and Air Conditioning Inc., Coastal Plumbing Supply, and Coastal Supply Group, which can be useful alternatives or partners for HVAC and plumbing needs.
Are there any nearby restaurants where I can dine before or after visiting On CALL Mechanical Services?
Yes, you can visit Ocean Palace Restaurant & Bar, Alati Cafe, or Heckle's & Jeckle's for dining options around the area.
What fitness or recreational facilities are located near On CALL Mechanical Services?
Nearby, you will find Powerhouse Gym and Team Real USA, which offer boxing and martial arts training respectively, for staying active.
Can you suggest any nearby automotive services near On CALL Mechanical Services?
Several automotive services nearby include Angelo Leotta Auto Repair, Meineke Car Care, Leotta Auto Repair Inc, and Arthur Kill Car Wash for auto repair, tire services, and car cleaning.